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157 Reviews
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September 19, 2013
2 people found this review helpful

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September 19, 2013
2 people found this review helpful

They refused to re-send the "Talk to me" kit for the Suicide Prevention Week, and I had ordered it for free, but it said it was sent & delivered, yet I never got anything from them.

I live in an apartment, where no one can get into my mailbox without my key, so tell me how the heck it
could "just simply have been taken after delivered"?? It's a shame you don't care more about your customers.

Do you realize how much I wanted this kit, simply for the meaning behind it, not just to have one? A lot of my friends have struggled with suicidal thoughts, and I had made a list of people to send a "Talk To Me" sticker to, with a nice note saying that the sticker is true, and they can talk to me ANY time when they are feeling suicidal. I have a few friends watching their mailboxes, waiting for me to send it to them, because they truly do need the extra support knowing I'm here for them, always. For all you know, this kit and stickers could prevent my friend from killing themselves because I was going to send several people a sticker with a nice note saying I'm always there for them to talk to me anytime about anything.

THE KITS ARE FREE. WHY CAN'T YOU MAIL ME A NEW ONE?
Is it only because the kit was free to me that you won't send another one? Because I certainly hope you don't treat your customers like this who actually BUY stuff from you, and never recieve it. Because you could get in a lot of trouble, because you would be STEALING their money.


You completely lost all my support with you guys.
I'm even completely ashamed to be one of your "Likes" on your Facebook page.

Ways to make it better...

If I had to make changes to this organization, I would...

I would deffinately put better people on the customer support team, and maybe have them better understand my point of view before being so snappy to just say no, we can't send you a replacement one.

More feedback...

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

July 7, 2009

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July 7, 2009

It's simple, I felt alienated and I needed someone anonymous to talk to. Someone who wouldn't pass judgement and wouldn't know who I was after I hung up. But I also needed someone who cared. Thank you.

Photos

More feedback...

The kinds of staff and volunteers that I met were...

open and caring. Way more excited than I thought they would be.

When was your last experience with this nonprofit?

2009

July 7, 2009

more

July 7, 2009

As a member of the trevorspace website, I feel this website has linked me to transgendered peers and helped me on my path to self-realization. I also feel I would have support if I had a rough time coming out to my family in the near future.

The Great!

I've personally experienced the results of this organization in...

the many lgbt youths that have been steered away from suicide.

Ways to make it better...

If I had to make changes to this organization, I would...

add a live-chat feature to both the main site and trevorspace branch-off.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

making new friends and being helped with my problems.

The kinds of staff and volunteers that I met were...

kind and understanding.

If this organization had 10 million bucks, it could...

improve web design and functionality, keep more lgbt youths from suicide.

Ways to make it better...

I had had a more detailed way to express my orientation and gender identity.

In my opinion, the biggest challenges facing this organization are...

inability to reach all suicide-minded lgbt teens, lack of innovative web design.

One thing I'd also say is that...

The trevorspace branchoff of this project could use more features to aid communication between users.

When was your last experience with this nonprofit?

2009

July 7, 2009

more

July 7, 2009

This is an amazing site, it helps so much by letting you write your own questions and getting them answered. it's so amazing and is so helpful.

The Great!

I've personally experienced the results of this organization in...

The size of Trevor Space.

Ways to make it better...

If I had to make changes to this organization, I would...

Make a chat feature.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

The help it has given me.

The kinds of staff and volunteers that I met were...

Amazing.

If this organization had 10 million bucks, it could...

Help to continue to change the world and help more kids in crisis.

Ways to make it better...

I could talk to someone directly online.

In my opinion, the biggest challenges facing this organization are...

Not enough publicity.

One thing I'd also say is that...

It's great.

When was your last experience with this nonprofit?

2009

July 7, 2009

more

July 7, 2009

The Trevor Project is amazing. It's a wonderful thing that allows you to communicate with others and really feel like you're not alone. Like you're not weird. Even when some of your closest friends seem to not 'get it', you know that there's someone out there who does. That there are other people out there like you. Support, resources, information, and friends. All in one place. What more could you ask for? <3

The Great!

I've personally experienced the results of this organization in...

My life and the lives of my friends and the new friends I have made.

Ways to make it better...

If I had to make changes to this organization, I would...

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

It's easy to use, it's safe, it's comfortable. Everyone 'belongs' and no one is an outcast.

If this organization had 10 million bucks, it could...

Do anything and everything. More outreach. More support.

Ways to make it better...

The system is perfect. It doesn't need to be improved.

When was your last experience with this nonprofit?

2009

July 6, 2009

more

July 6, 2009

I love the Trevor Project :) I've met some great people through there, and I still am meeting people. Lots of positive support from everybody and there's no anti- violence at all. I love this site!

The Great!

I've personally experienced the results of this organization in...

some of the members. Everyone's pretty cool and welcoming. Its a great site.

Ways to make it better...

If I had to make changes to this organization, I would...

More feedback...

Ways to make it better...

I would have known about this site before I came out to my family and friends.

When was your last experience with this nonprofit?

2009

July 6, 2009

more

July 6, 2009

the trevor project saved my life. i was on the phone. i had taken a handful of OTC pills and was going to take more. i called Trevor and they literally saved my life. i love you trevor and everyone who helps trevor. i'm alive now.

The Great!

I've personally experienced the results of this organization in...

my own life. i'm alive because of them.

Ways to make it better...

If I had to make changes to this organization, I would...

give bonuses all around

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

life.

The kinds of staff and volunteers that I met were...

so caring

If this organization had 10 million bucks, it could...

save us all

Ways to make it better...

my parents didn't suck

In my opinion, the biggest challenges facing this organization are...

right wing parents

One thing I'd also say is that...

i love the trevor project

When was your last experience with this nonprofit?

2009

July 3, 2009

more

July 3, 2009

I was having a very bad week, my emotions varied from day to day, and I was very depressed and lonely at one point. Thankfully, I already knew of the organization from the internet before this point. A counselor that I called likely saved my life during that week.

The Great!

I've personally experienced the results of this organization in...

saving my own life

Ways to make it better...

If I had to make changes to this organization, I would...

open more regional call centers and provide more aggressive outreach programs. Provide real-time counseling on the website.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

general understanding an helpfulness.

The kinds of staff and volunteers that I met were...

extremely understanding and kind.

If this organization had 10 million bucks, it could...

reach many more people through awareness campaigns.

Ways to make it better...

my experience was excellent

In my opinion, the biggest challenges facing this organization are...

I am not sure, I do not think I have had enough experience to say

When was your last experience with this nonprofit?

2009

July 2, 2009

more

July 2, 2009

they are amazing. they have helped me and so many others. they try to get to other people of the lesbian, gay, bisexual, transexual and question community.

Photos

The Great!

I've personally experienced the results of this organization in...

amazing.

Ways to make it better...

If I had to make changes to this organization, I would...

start an email service.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

they saved my life.

The kinds of staff and volunteers that I met were...

amazing.

If this organization had 10 million bucks, it could...

start an email service.

Ways to make it better...

they had an email service.

In my opinion, the biggest challenges facing this organization are...

nothing.

One thing I'd also say is that...

i love this project.

When was your last experience with this nonprofit?

2009

June 26, 2009

more

June 26, 2009

The Trevor Project? THE GLBTQ hotline? A lifeline for so many kids who have nowhere else to go, no other resource? Yeah. It's been there for me. It's always been a conversation that I could now have. Talking with someone, someone like me, someone who could help me understand the problems I was going through. I care so little about speaking for an organization. Actions should speak for themselves, which means that The Trevor Project needs little in the way of words, for its actions make all the difference in lives like mine.

The Great!

I've personally experienced the results of this organization in...

in lives like my own and others around me.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

that it gives me a profound sense of hope for the future.

The kinds of staff and volunteers that I met were...

exactly what you'd expect to hear. Kind. Warm. Heartfelt.

If this organization had 10 million bucks, it could...

reach more lives.

When was your last experience with this nonprofit?

2009

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