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July 6, 2013

This is an Episcopal organization, yet it is run like BIG business. Their priority is earning money, lots of it! My father moved into a small 1 bedroom condo. He had to pay an entrance fee of 160,000.00 and his monthly rent thereafter was about $1500.00 per month. This fee was to cover utilities, cleaning service and one meal a day. It also was supposed to cover maintenance yet they charge him to change a lightbulb. They have a list of fees including the cost of bandaids! If you do not take your one meal a day, it is too bad, you still get charged. If you have a guest to lunch the next day they will charge you extra for their meal even though you did not take yours the previous day. He has had the same builders grade carpet, appliances, etc for over 20 years. His bathroom fan has not worked in years and when he shower stopped working, they sent a maintenance man to fix it and added 80.00 to his bill. I could go on and on but his monthly fee was raised 5-6 percent per year and he is currently paying $5200.00 a month!!! He could have a mansion with a private nurse for that! My father passed away June 10th but was entered the hospital at the end of May so he never was there in June, however they want their $5200.00. I called, assuming it was a mistake, especially considering that they gave me an eviction notice advising that I had to have the apartment vacated by July 10th. 30 days from date of death, otherwise I would be charged. I was told by the CFO himself that he does not care, we owe them for the month of June even though Dad was not there and did not get any services. His contract reads that he should get credit for meals not taken. No credit given. This place is headed by demons in sheep clothing. They smile and act all concerned but when it comes to money, the horns emerge. I spoke to other residents and they are all afraid of speaking up or being put out on the street but they all concur with my assessment. If you are thinking about living here or having a loved one live here, my advice is DO YOUR HOMEWORK! There are so many other CCRCs that are more reasonable. I know a lady paying 3,000.00 and getting more services then my dad and her place is much nicer. They will nickel and dime you to death there, don't be sucked in.

Ways to make it better...

If I had to make changes to this organization, I would...

Practice what they preach. Stop the crazy annual increases. Replace the cold unfeeling CFO. Don't hide behind their contract when it suits them but ignore it when it benefits the client.

More feedback...

How would you describe the help you got from this organization?

Some

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2013

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