TEEN LIFELINE INC

Rating: 4.98 stars   64 reviews

Issues: Mental Health

Location: PO Box 10745 Phoenix AZ 85064 USA

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.
Results: In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.
Target demographics: Youth in Arizona.
Geographic areas served: State of Arizona.
Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.
2014 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

I have been involved with Teen Lifeline for 10 years. Thru all of those years, I've played a role in working on their annual major fund raising event as a paid consultant. After the first year or two, it was imperative that I take on a new role ... that of a donor. The organization was grass-roots, in the truest and stellar sense of the word. The board members were committed and worked in whatever role was needed to make the organization thrive. As the years passed, the support from the community grew and the scope of the work of Teen Lifeline was expanded to be more wide-spread, efficient, and life-changing. The chance to meet some of the young people that donate their time, to be trained and then be peer counselors, is enriching and rewarding to me.... these are our leaders of tomorrow and they are learning the attributes that will make them prosperous members of our community that know the meaning of "giving back." I've been honored to be part of the Teen Lifeline 'extended family' and will continue for as long as they will have me!!!

If I had to make changes to this organization, I would...

This model should be spread across the country to share what Teen Lifeline as learned in their years of service. Every community, large or small, needs the kindness and expertise of peer counselors to aid our teens as they moved into adulthood.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

It is very rewarding to support such an effective organization. By training teen counselors to help teens in crisis, Teen Lifeline saves lives and enables teens to become productive members of society. Teen Lifeline's focus is on serving teens who call them in crisis. However, there is a wonderful element to fulfilling this mission - the teen/peer counselors receive such valuable education and training and have a motivating environment in which to perform service to others, so everyone associated with this organization wins.

If I had to make changes to this organization, I would...

It will be great to see them accomplish future growth within and beyond Arizona.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

Teen Lifeline is devoted to stemming the rising tide of teen suicide in Arizona. By involving teen volunteers on the crisis hotline staff, teens in crisis are able to reach out & interact with peers. The volunteer training is thorough and the adult staff/mentors are incredibly dedicated.

We lost our son to suicide at age 19. In 2013, friends embarked on the RAGBRAI (bicycle ride across Iowa). In anticipation of their ride, they approached us about using their ride to raise money in our son's memory. We collaborated on a suitable charity and agreed unanimously on Teen Lifeline. Our friends had previously worked with Teen Lifeline through a social ventures funding organization and were familiar with the organization, its excellent stewardship of funds and its dedicated leadership.

This endeavor raised over $30,000 for Teen Lifeline and had the wonderful side benefit of allowing us to become involved with the leadership and staff. The team is dedicated, tireless, compassionate, generous and exceptionally hardworking. It is our privilege to be involved with Teen Lifeline and we are deeply grateful on behalf of troubled, despairing teens everywhere that this powerful resource is thriving.

If I had to make changes to this organization, I would...

Increase the statewide funding so that teens outside metropolitan Phoenix/Tucson could have the regular outreach and support available to urban youth.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 4 stars  

This is a great organization! The teens are passionate about helping other teens. Many of the volunteers have benefited from the hotline in the past and love having the chance to return the favor. The teens take the work to heart and balance the seriousness of the hotline with fun and comraderie among their fellow volunteers. The supervisors make this a safe and inviting place for all.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unsure

How likely are you to donate to this group again?

Unsure

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

I feel great giving to an organization staffed by teen volunteers helping to make such a meaningful impact with other teenagers in times of crises.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

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Rating: 5 stars  

The mebers of Teen Lifeline are angels. They literally save lives every day. I have seen their dedication to helping teens as much as they can, more importantly they truely care about each induvidual they sepak with. The world is blessed to have TLL.

I've personally experienced the results of this organization in...

By their love and appriciaciation for me.

If I had to make changes to this organization, I would...

Make it so that more people know about them.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

What specific problem, purpose, priority, or project prompted your gift?

The problem of suicide, and the gift of music.

Why did you make your donation at this time?

I was introduced to the group by my partner.

What would you tell others about this organization?

That they are the resource I recommend if they are a teen or know a teen in need of counceling or in need of an understang person to hear them.

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Rating: 5 stars  

I have been involved with Teen Lifeline for more than 11 years. The organization, its staff and its volunteers consistently stay true to their promise to provide the highest standards of care for teens in need. Teen Lifeline's dedication to serving the underserved teen community has been unwavering and without them so many teens would be left without an outlet to vent their frustrations, an avenue to learn positive coping skills or way to get connected to critical (and sometimes life-saving) supportive services.

I've personally experienced the results of this organization in...

I have talked to Teen Lifeline's teen volunteers, Peer Counselors, about how their Life Skills training has changed their life and how answering calls on the Crisis Hotline has impacted them. This free service is so important to so many teens who simply don't know where else to go to get help. And it's so important to the teens who receive lasting skills and invaluable hands-on experience answering calls from other troubled teens.

If I had to make changes to this organization, I would...

Grow it! There are so many children out there struggling to deal with ever growing pressures. They simply don't know where to go to get help. Teen Lifeline's powerful message of prevention and mental health education serves not only to reduce stigmatization but also to get kids connected to the help they need. Unfortunately, onTeen Lifeline's limited budget the staff simply cannot provide adequate prevention education programs to all the schools that need them.

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