TEEN LIFELINE INC

Rating: 4.98 stars   64 reviews

Issues: Mental Health

Location: PO Box 10745 Phoenix AZ 85064 USA

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.
Results: In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.
Target demographics: Youth in Arizona.
Geographic areas served: State of Arizona.
Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.
2014 Top-Rated Nonprofit
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Community Reviews

Role: Professional with expertise in this field
Rating: 5 stars  

I have worked with Teen Life Line (TLL), since its inception in 1986. Over the past 28 years TLL has been a leader in suicide prevention. Having both a "Warm" line and a "Hot" line manned by youth and young adults and supervised by Master's Level counselors requires extensive and high quality training. The training provided to the peer counselors is ongoing and addresses the most critical elements of intervention. It meets and exceeds the Standards of Care for accreditation with the American Association of Suicidology. As a propfessional counselor with 40 years experience in the helping profession, I have referred countless teens to TLL for support as well as those interested in becoming a peer counselor. The longevity of the staff and peer counselors working at TLL is a tribute to the passion, professionalism, and dedication to helping youth survive and thrive. Teens throughout the entire state of Arizona have been helped by this excellent organization.

If I had to make changes to this organization, I would...

publish a book sharing the experiences of the peer counselors working the line and the effects it had on their lives into adulthood. It would reflect the true importance of youth helping each other transcend adversity.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

Michelle Moorhead, Executive Director of Teen Lifeline in Phoenix is an expert in the non-profit arena. Her ability to transcend knowledge regarding non-profit management has helped to develop and fine-tune many individuals into effective leaders.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Role: Professional with expertise in this field
Rating: 5 stars  

Very professional organization. Excellent volunteer program. Involved and engaged board of directors. Excellent staff. Very quality service.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Role: Professional with expertise in this field
Rating: 5 stars  

Teen LIfeline's mission is to provide a safe, confidential and crucial crisis service where teens help teens make healthy decisions, and they do exactly this. Though a relatively small organization, they have an incredibly big heart, and they have dedicated themselves to serving the state of Arizona for the past 26 years, 365 days a year, 24 hours a day. In current times of economic difficulties, as resources are being cut left and right, the services they provide are more important than ever before. Suicide is a public health issue for Arizona and Teen Lifeline is a key player in statewide prevention efforts. I have personally worked closely with several key staff members at this organization, and know them to be personally committed, consummate professionals. They give their time to be involved and to lend expertise not only on the issue, but also to help build capacity of our statewide coalition. When funding was drastically cut at the statewide level, this organization stepped in to fill the void and to partner with hospitals to ensure individuals who were in need of crisis services would not fall through the cracks. They work closely with law enforcement, schools, and systems, providing training and support. They are an invaluable resource and voice for youth.

I've personally experienced the results of this organization in...

I'm impressed with how Teen Lifeline consistently goes above and beyond in terms of fiscal and organizational accountability. They have lent expertise in business development to our statewide coalition through development of policies and procedures, on which they serve on its Board of Directors. I have also attended and helped out at their events and trainings, and they represent themselves ethically and professionally in every way.

If I had to make changes to this organization, I would...

Certainly, additional funding would help grow the organization and allow them to be able to serve more Arizona residents. I would like to see them more involved with statewide media campaigns which would increase the reach of suicide prevention awareness efforts. Additional emphasis on evidence-based programs with a focus on outcome evaluation may also be an area in which they might wish to expand.

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