TEEN LIFELINE INC

Rating: 4.98 stars   61 reviews

Issues: Mental Health

Location: PO Box 10745 Phoenix AZ 85064 USA

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.
Results: In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.
Target demographics: Youth in Arizona.
Geographic areas served: State of Arizona.
Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.
2014 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

I've been a part of Teen Lifeline for over 10 years and have experienced countless times the benefits of the hotline to the teens who call and the life skills training that the peer counselors receive. The staff at Teen Lifeline are among the most committed I've seen at any non-profit and their clinical skills are superior

I've personally experienced the results of this organization in...

Hearing peer counselors taking calls on the hotline and spending time with the peer counselors.

If I had to make changes to this organization, I would...

Increase hotline capacity and community outreach to make teens more aware of the service.

Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2012

How did you learn about this organization?

I learned of Teen Lifeline while working for a not-for-profit mental health provider.

What is this organization's top short-term priority?

Stable cash flow and reserves.

What is its top priority in the long run?

Expanding services to reach more Teens who need the service and to provide life skills training to more peer counselors.

Was this review helpful? 
Rating: 5 stars  

I feel great giving to an organization staffed by teen volunteers helping to make such a meaningful impact with other teenagers in times of crises.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

I have supported various non profits over the years both with time and donations. Teen lifeline sticks out as one of the best. My time and training spent as a peer counselor helped me to become the person I am today. The services provided are truly life saving to the youth of Arizona. One could not ask for a better group of staff at this exceptional organization.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2004

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Review from Guidestar
Rating: 5 stars  

I volunteered at Teen Lifeline fifteen years ago and I can say with total conviction that this experience changed my life for the better. As a teenager, I felt relatively invisible and uninspired. This led to a general sense of angst. After finding Teen Lifeline, I learned new skills and discovered a way to help others. For the first time in my life, I felt a sense of self-worth. Over the next five years in which I volunteered, my confidence grew through this enriching avenue. Today, I'm a happy and well-adjusted adult who is living a very satisfying life. I know I could not have achieved this level of personal success without my experiences as a volunteer at Teen Lifeline so many years ago.

Would you volunteer for this group again?

Unlikely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2002

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Rating: 5 stars  

One of my former colleagues recently took a position with Teen Lifeline in Phoenix. We had worked together with other non-profit organizations on environmental and LGBT equality campaigns in Arizona, raising money and educating the public. Since he started with Teen Lifeline, I've heard nothing but incredible things about the organization. I think what impresses me the most is their commitment to training peer volunteers to handle incoming calls. These high school students volunteer their time and energy to be trained to answer suicide calls - what a way to spend your free time at age 16! And they keep coming back to answer those calls - because of the training they are able to get, the environment Teen Lifeline fosters around the office, and the tangible impact their work has everyday as they are there for their troubled peers. Keep up the good work!

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

I am writing this review of Teen Lifeline as I am personally very passionate about this organization and it is the very least I could do to ensure it’s continued success serving our community.

I am a former Teen Lifeline board member, adult volunteer and the parent of a youth Teen Lifeline counselor. I have had a relationship with Teen Lifeline for fifteen years. My son Anthony volunteered for the organization for 5 years. He became a youth volunteer at a young age and the relationships he built there have served as very strong foundations for his personal development. As I watched his developing passion for the organization and his emotional growth fueled by the staff and mentor councilors at Teen Lifeline, I knew I had to get involved. I personally struggled with severe depression as a teen and the work that was being done by this group tugged at my heart strings. As I volunteered as a fund raiser and parent, I formed great admiration for the staff councilors and the teens they were shaping.

I truly can say that the life skills that were taught to my son in order to strengthen him as a teen counselor, have in turn guided him through some very trying adolescent years and allowed him to always turn back to his Lifeline training.

The years I served as a board member were quite gratifying. I always felt that I was serving a true grass roots organization that was a vital part of helping my community by building a strong resource for our youth. Teen suicide is an unnecessary tragedy. By giving our youth information, choices and a place to turn we truly can lesson the impact of this sad epidemic. The staff and volunteers of this wonderful organization drive this concept forward every day. If I could give a ten star review, I would!

Thank you for this opportunity.

Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2011

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Role: Professional with expertise in this field
Rating: 5 stars  

Very professional organization. Excellent volunteer program. Involved and engaged board of directors. Excellent staff. Very quality service.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

The mebers of Teen Lifeline are angels. They literally save lives every day. I have seen their dedication to helping teens as much as they can, more importantly they truely care about each induvidual they sepak with. The world is blessed to have TLL.

I've personally experienced the results of this organization in...

By their love and appriciaciation for me.

If I had to make changes to this organization, I would...

Make it so that more people know about them.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

What specific problem, purpose, priority, or project prompted your gift?

The problem of suicide, and the gift of music.

Why did you make your donation at this time?

I was introduced to the group by my partner.

What would you tell others about this organization?

That they are the resource I recommend if they are a teen or know a teen in need of counceling or in need of an understang person to hear them.

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Rating: 5 stars  

While recently trying to gain support for Teen Lifeline from a local business here in Arizona, I was confronted with a challenge. This particular business serves teens and their parents and were concerned about the perceived negative affect of trying to create an association between Teen Lifeline and their customers around the issue of suicide. They could see the great value that Teen Lifeline brings, but were challenged with speaking about such a negative topic.

I was more than happy to share with this business owner that Teen Lifeline is about LIFE, and about providing a safe opportunity for teens to share their struggles with a fellow peer, learn about resources and take healthy steps to feel better. I assured the business owner that, through my experiences with Teen Lifeline, that this is not about suicide but about saving and changing lives.

And, I have seen lives changed. Not only the lives of the teens who call with a variety of crisis and struggles, but the lives of the teen councilors themselves, the lives of the adult clinicians, the lives of the volunteers and the lives of the supporters. Teen Lifeline is an organization that is connecting people and creating unmeasurable results.

I am often thanked by the executive director, a board member, or a teen volunteer for my support, whether it is that of cash sponsorship, in-kind service or participation, and I am quick to reply - "There is nothing that I could possibly do that comes anywhere close to the value of what the teens of Teen Lifeline do everyday." There is no one organization in our community that affects so many lives as does Teen Lifeline. It is with great respect and honor that I share this review.

Will you volunteer or donate to this organization beyond what is required of advisors?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

My son spent several years serving Teen Lifeline as a peer counselor. Doing so not only helped others, but greatly aided in his own teen struggles. A win-win for all. He found helping other teens (reassuring them they had options, that others do care, etc.) extremely gratifying. He says his peer counseling work helped his perspective on life too. As his mom, I cannot thank Teen Lifeline enough for the valuable experience. You all rock!!

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2009

Was this review helpful?