TEEN LIFELINE INC

Rating: 4.98 stars   61 reviews

Issues: Mental Health

Location: PO Box 10745 Phoenix AZ 85064 USA

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.
Results: In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.
Target demographics: Youth in Arizona.
Geographic areas served: State of Arizona.
Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.
2014 Top-Rated Nonprofit
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Community Reviews

Rating: 5 stars  

I volunteered at TLL in high school (1990s) and it was an important, formative experience for me. The organization leaders and volunteers trained me in foundational counseling and listening skills that were useful then and have continued to be useful in my life and career. As a young person interested in pursuing a helping profession, my volunteer experiences at TLL gave me the opportunity to get my feet wet in a way that was safe, well-supervised, and extremely rewarding. The volunteer community was warm, inviting, and supportive - it also allowed me to get involved with a group of peers and role model adults that were outside of my neighborhood/school, which was an important, broadening experience. The opportunities for leadership and community involvement outside of the hotline were also valuable. Since my time at TLL, I graduated college with a bachelors in Psychology and Spanish, and I earned a PhD in Clinical Psychology and currently work as a Clinical Psychologist. My experiences volunteering at TLL in high school were my first foray in this field, and incredibly influential and important.

If I had to make changes to this organization, I would...

I can't speak to this, as I have not been involved at TLL in 14 years.

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2000

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Rating: 5 stars  

1 person found this review helpful

I have been a volunteer at TLL for the last several months and it has been one the most rewarding times of life. It has been a joy to get to know everyone here as well as helping my peers. It is amazing to see how much our organization helps people. I have enjoyed my time here and hope to be here for a very long time.

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Rating: 4 stars  

This is a great organization! The teens are passionate about helping other teens. Many of the volunteers have benefited from the hotline in the past and love having the chance to return the favor. The teens take the work to heart and balance the seriousness of the hotline with fun and comraderie among their fellow volunteers. The supervisors make this a safe and inviting place for all.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unsure

How likely are you to donate to this group again?

Unsure

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

I volunteered with TLL for a little over two years in high school. The experience, although some may think short, was invaluable to me. The training for volunteers educates them to become an active listener. This skill is used by probably 99% of people almost everyday. To learn how to be an active listener at such a young age was very important. It has helped me build lasting and meaningful relationships. I went on to become a veterinarian after finishing high school and undergrad. One of the most important things that my training and experience at TLL gave me has allowed me to become an excellent veterinarian. I am able to communicate with my clients extremely well. I am also able to use my skills to help them through very difficult times in their lives (something they don't teach you in school). I feel that my time volunteering also helped me become more well-rounded. It really opened my eyes to what other peers in my city were going through. It made me appreciate everything I had. I also made great friends and always enjoyed being with the other volunteers!

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

1998

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Rating: 5 stars  

Teen Lifeline is an amazing organization that seeks to help all people, even the volunteers! I have been volunteering at the hot line for a couple of years and just as us peers are here for the callers and their issues, the hotline is their for us and our issues as well and it is like a family. The organization cares about all people and wants to help them find better coping and better decision making skills.

If I had to make changes to this organization, I would...

Make the organization nation wide

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

Teen Lifeline is such a fun place to volunteer. Everyone treats you like they have known you forever! All the adults and teens who work and volunteer here are so close and they really care about each person who calls in. For callers it is a good place to call if you just want to vent. We want to listen and we really do care and want to here what you have to say.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Some

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

TLL is my FAVORITE place to volunteer!!! I wish I would of heard about it sooner! This organization is full of such wonderful, caring people that really form a sort of family. When I moved out of town I missed my friends and mentors here as much as my parents! The good that Teen Lifeline does is inspiring. It has been such a joy to watch it grow over 6 years and stay as involved as possible.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

Michelle Moorhead, Executive Director of Teen Lifeline in Phoenix is an expert in the non-profit arena. Her ability to transcend knowledge regarding non-profit management has helped to develop and fine-tune many individuals into effective leaders.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

As a teen or "young adult", there aren't many opportunities to actually impact someones life to the point where you might be the deciding factor of whether they take their life or not. Teen LIfeline is one of the things, in my 16 year career, that I am most proud of, and that i classify as one of the sole things that has changed not only my perspective, but my life overall. Going into this organization, I thought that i would be getting to make direct, meaningful impact on the lives of others, something that i believe is important when getting involved with a volunteer group, but in reality I have gotten so much more than that out of this experience. At Teen Lifeline, you not only learn how to talk to people in a way that will help them, but you are exposed to one of the most amazing environments. The kids that volunteer here offer unending support and you learn things about yourself that you never even knew, and tell people things that you never felt you would be able to tell anyone. It is a place that feels like home, and one that i will always consider a second home. This is an organization that has changed not only the lives of thousands of callers, but volunteers as well. Volunteering here makes teens, who often are told that their opinions don't matter, feel empowered. Overall, i would recommend this organization to anyone that is considering volunteer work. Teen Lifeline provides an amazing opportunity to the youth of Arizona, one that i would classify as non-other than life changing.

If I had to make changes to this organization, I would...

None.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

This is a great place!!! It's like a family here and every one knows every one. I am happy to be volunteering here and helping lots. Everybody works to their fullest potential to keep Teen Lifeline running. I feel part of this family and I have met a lot of new people. It has been a true blessing to be part of this great organization!

If I had to make changes to this organization, I would...

There is nothing that I would change.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful?