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November 28, 2012

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November 28, 2012

Great bunch of people working with minimal resources, they are doing their best in difficult times. There is no magic wand for fixing every situation that surfaces, and callers must often be willing to compromise, to bend, be willing to accept solutions other than one they are fixated on.

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Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Likely

When was your last experience with this nonprofit?

2012

September 12, 2012

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September 12, 2012

Phone volunteers at Crisis Services--. I want to know why they will not help me and why they will not respond to my letters after they told me to write them. They are funded by many agencies including the Erie County Social Service Mental Health Dept. who also will not responWhen I contacted Crisis Services, the phone volunteers, hang up on me, speak to me rudely, refuse to help me in any capacity including homelessness, suicide prevention, domestic violence. To continue, I am told repeatedly they will not help me in any capacity. When I have called regarding a couple people I knew that were suicidal, they refused to help in any way. I had to contact 911 for help. When I have tried to contact a supervisor, I have been told by the phone volunteers that they will not transfer the call and they would hang up. When I have written a letter with detail information on it,---dates, names of phone workers, and time of hang ups----written to director of Crisis Services and supervisors---never received a letter back. Two letters were written with no response. Then I am being told that I am harassing them when I am being told to write them. I am seeking counseling for DV and a letter back responding to my questions and to the incidences involving dates, times, and names of the phone volunteers who have repeatedly hung up on me. I would not donate to this agency due to their unprofessionalism, rudeness, and breech of confidentiality when they contact other agencies and blackball my name to them when I am still on the phone with Crisis Services other times.

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Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2012

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