Smile Train, Inc.

Rating: 2.98 stars   93 reviews

Address:

41 Madison Ave 28th Floor New York NY 10010 USA

Mission:

Smile Train is an international children’s charity with a sustainable approach to a single, solvable problem: cleft lip and palate. Millions of children in developing countries with unrepaired clefts live in shame, but more importantly, have difficulty eating, breathing and speaking. Cleft repair surgery is simple, and the transformation is immediate. Our sustainable model provides training and funding to empower local doctors in 85+ developing countries to provide 100%-free cleft repair surgery in their communities. We use the “teach a man to fish” model focusing on training local doctors to perform cleft repairs in their communities. Those doctors then go on to train other doctors creating a long-term, sustainable system. Patients see their smile for the first time, parents cry tears of joy, lives and communities are changed forever. As a result of our efficiency and with the support of our donors and partners around the world, Smile Train has transformed the lives of more than one million children by giving them the power of a smile -- that's roughly 350 surgeries a day and 128,000+ every year. Join us and change the world one smile at a time.

Results:

Since its beginning in 1999 Smile Train has provided more than 1,000,000 free surgeries for children who would otherwise never have received it.

Target demographics:

children suffering from cleft lips and palates

Direct beneficiaries per year:

127,000+

Geographic areas served:

85+ of the world’s poorest countries

2016 Top-Rated Nonprofit
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More Info

1-800-932-9541
www.smiletrain.org

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Reviews for Smile Train, Inc.

Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

From Chicago to Mexico
Graham Elliot Takes a Journey of Smiles to Visit Smile Train’s Local Programs in Mexico

I remember like it was yesterday… I arrived in Mexico City on my Journey of Smiles hosted by Smile Train (smiletrain.org), the world’s largest cleft charity, and was greeted by the most heartwarming welcoming party imaginable; a choral group of seven children, all of who had undergone surgery to repair a cleft lip or palate. I learned that not only did the singing boost the children's sense of self-esteem, but it also acted as a form of speech therapy that the kids actually enjoyed doing.

After the joyous singing and dancing came to end, a group of us drove out of the city to visit with Jasmine, a seventeen-year-old single mother of two. The newest addition to her family, a six-week-old baby boy name Ivan, was born with a cleft lip and palate. This was not caught during her routine ultrasound so it came as a total surprise, leaving Jasmine wondering what to do or where to even start.

At that very moment all I could think about was my son Conrad who was born with a bilateral cleft lip. My wife Allie and I were also caught off guard as we knew of nobody in our family that was born with a cleft. Our doctor at that time mentioned that a bilateral cleft could be indicative of Down syndrome, so we didn’t know what to expect or prepare for. Although we sympathized greatly with Ivan’s mother considering our similar situation, we reassured her that everything was going to be fine because she was in good hands with Smile Train. We even showed before and after photos of Conrad's surgery so she could get a sense of what to expect.

We're happy to say, little Ivan has received his first surgery. Allie and I are hoping to make it back down to Mexico City to assist in any way and be there for support. It's safe to say that Ivan will need some additional surgeries, but with Smile Train's outreach and ability to create sustainable ways to repair clefts, he's most certainly set up for success.
It was great to see firsthand that Smile Train is there to help turn those dreams into a reality. I am happy that I was also able to share my story with one of Smile Train’s patients while in Mexico, giving them comfort in knowing that they are not alone. All parents want the same thing for their children – a long, happy and healthy life.

(Photo Credit: Baby Ivan and me just after I finished giving him his midday bottle.)

 
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Review from #MyGivingStory
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Role: General Member of the Public
Rating: 5 stars  

I have chose this charity as it's a life changing operation which is simple. I was lucky to have free surgery in the UK after being born with a cleft lip and palate ,but so many children are left in isolation with untreated clefts.
The operation gives a immediate transformation and children see their smile for the first time. I am pleased to say I am supporting this charity fundraising by taking part in a event locally in Cornwall near lands end. Looking forward to giving the children the power to smile.

 
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Rating: 1 stars  

56 people found this review helpful

$250 per child.
approximately 120,000 children helped last year.
That's $30,000,000.
They raised almost $200,000,000 according to Forbes.
They spend $170,000,000 on everything, except helping the kids.
Only 15% of the money goes to the kids.

If I had to make changes to this organization, I would...

Be more transparent about their financials. Post them on the web. Come clean. Replace the corrupt individuals.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2014

 
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Rating: 1 stars  

23 people found this review helpful

I am very disappointed in this organization. I understand that children have this and it can be pretty bad as my son was born with cleft lip and palate but I called to do the donation to give back to what I have paid so much in medical for and not just medical but it is all around for them with dental and all. I called and they told me that they don't make any contributions within the United States to the families that really need the help here. As when my son had his. We are still paying some of the medical bills for it and will until after he turns 18. He has had right now two surgeries and is turning around for a possible third reconstruction. It amazes me that we have so many children that need this in the states to know that they are not and will not even try to help with the surgeries here. I had these specific questions before I even would consider donating and was very disappointed. There is so much more that can be done here to help fellow Americans as well. I am disappointed that they are taking money from the all of us to send overseas to help children there when children as my son could have used the help for it as well. Very disappointed with this charity.

If I had to make changes to this organization, I would...

Bring it also to the United States and help all those in need not just the children overseas. Expand the helping

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A little

When was your last experience with this nonprofit?

2013

 
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Rating: 1 stars  

53 people found this review helpful

Many years ago this was a good organization founded by a plastic surgeon who saw a need for his skill set and gave years of his life to give impoverished disfigured children a fighting chance at a normal life. THAT HAS NOT BEEN THE CASE FOR MANY YEARS. I don't believe anyone would fund what this "charity" has become. If you have any doubts about where their priorities are, take a look at their very fancy NYC offices, their payroll, the very limited information regarding the way they operate today, as well as the complaints about the inadaquate medical practices they have been accused of.

I took the time to write an email asking to be removed from all of their lists as I have been receiving up to three separate solicitations in any given week and if for no other reason feel the waste of paper and postage is a sin. No response from anyone in the organization, but now they are soliciting on every web page I visit that accepts advertising. This to me, borders on criminal and certainly is not how I want to see money I give to any charity used.

If I had to make changes to this organization, I would...

Turn the whole thing over to Doctors without Boarders and let them determine medical needs and procedures

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A little

When was your last experience with this nonprofit?

2013

 
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Role: General Member of the Public
Rating: 1 stars  

7 people found this review helpful

SmileTrain posts highly offensive web ads depicting disfigured children. I consistently complain to every website carrying such ads. I can support this work, which may be very beneficial to these unfortunate kids, but there has to be a better way than their ad campaign.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A little

When was your last experience with this nonprofit?

2012

 
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Rating: 1 stars  

15 people found this review helpful

I am overwhelmed by solicitations from Smile Train. It is esp. irritating that I obviously have to go out of the way to stop them. I was esp. turned off by the one that said, "Donate now & we will stop sending you these letters-- so you won't have to see these faces." I feel like the victim to receive the letters with these pictures on the OUTSIDE of the envelope. I give to at least 30 other charities. I am most moved by the Carter Foundation and other charities that help with PREVENTION of disease or family planning. Smile Train is not where I want to send my money & I want them to never contact me again.

Will you volunteer or donate to this organization?

Unlikely

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2012

 
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Rating: 5 stars  

13 people found this review helpful

I had never been active in charity or nonprofit work prior to this past year, when I had an incredible personal experience with SmileTrain that, to me, proved its worth as a tireless and inspired organization devoted to performing good works. Last July, I traveled to the Indonesian island of Sulawesi. While motorbiking through the Tanah Toraja region with a friend, I met a local villager named Natsir who was working as an amateur English teacher in the area. After talking for a bit, he invited us to accompany him to his home in a nearby village. We headed up into the hills to his modest house, where he introduced us to his family, poured us cups of tea, and toured us around his small farm. However, I was deeply affected when I saw that Natsir's youngest son Winner, who was two years old at the time, was suffering from an unrepaired cleft palate. Unfortunately, given the family's lack of financial resources and the region's underdeveloped medical infrastructure, the simple procedure needed to remedy his condition was out of the question.

When I relayed this story to my mom, she knew of SmileTrain and thought perhaps they could help. She was able to get in touch with the SmileTrain field officer in Indonesia who was enthusiastic about the potential to help Winner. Unfortunately, the only information I had to help them locate Natsir was his first name, his profession, and the name of the village in which I had originally met him. It was a long-shot, but I forwarded these details to SmileTrain and hoped for the best.

In January, I received an email from our contact at SmileTrain. Through the tireless efforts of their organization, they were able to locate Natsir and his family in their village! As it turns out, Natsir's other son was also suffering from a cleft palate which I did not notice because he did not have as severe a harelip. Both the boys were granted free corrective surgeries and successfully had their operations on January 14 in the city of Rantepao. Now they are in recovery and, in a short time, will be able to give big fat smiles like never before.

The fact that SmileTrain was able to track down this family in such a remote location with so little information is truly remarkable, and as a result, the lives of these two boys have been completely transformed. This organization is certainly worthy of your support, and my experience showed me that their donations are being put to work exactly where they should be. I cannot sing their praises enough- this is exactly what a charitable organization should be doing.

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2012

 
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Role: General Member of the Public
Rating: 1 stars  

26 people found this review helpful

I was waiting in the doctor’s office for my appointment and came across a magazine article for Smiletrain. I was so touched I wanted to donate right away. I just wanted to quickly make sure it was a legitimate charity. After finding out how much the CEO makes a year it was actually possible that I could have over looked it . However I then read a review from someone that was actually trying to make possible donators like me feel guilty by downplaying that Hugh CEO salary and quilting me by stories such as - "what If I where the next child in line for the surgery but the donations ran out". And then thankfully that stupid review snapped me out of my crazy thought process. Because If I where the next child in line for surgery and the donations ran out from people like me that make $28K a year I would have been heartbroken and crushed by a greedy evil CEO. I will continue my search for a charity that is just that a charity.

When was your last experience with this nonprofit?

1999

 
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Role: General Member of the Public
Rating: 4 stars  

16 people found this review helpful

I'm an RN, and I have worked with newborns with cleft lips and palates. Most often, this defect is a complete surprise. There are often feeding issues, so it's a difficult time for the families The first surgery in this country is usually done at 3 months of age, and I am always amazed how good the kids look after just one surgery. Luckily kids in this country are treated, not the case in third world countries. I understand that this is not just a genetic defect, but is also related to poor diet. I totally agree that the CEO salary is ridiculous, but the work that is done is essential. I don't know how they manage to perform the kind of work that they do at so little cost. Just imagine how many more surgeries could be done if he cut his salary!

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2011

 
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