Smile Train, Inc.

Rating: 2.53 stars   77 reviews

Issues:

Location: 41 Madison Ave 28th Floor New York NY 10010 USA

Mission: Smile Train is an international children’s charity with a sustainable approach to a single, solvable problem: cleft lip and palate. Millions of children in developing countries with unrepaired clefts live in shame, but more importantly, have difficulty eating, breathing and speaking. Cleft repair surgery is simple, and the transformation is immediate. Our sustainable model provides training and funding to empower local doctors in 85+ developing countries to provide 100%-free cleft repair surgery in their communities. We use the “teach a man to fish” model focusing on training local doctors to perform cleft repairs in their communities. Those doctors then go on to train other doctors creating a long-term, sustainable system. Patients see their smile for the first time, parents cry tears of joy, lives and communities are changed forever. As a result of our efficiency and with the support of our donors and partners around the world, Smile Train has transformed the lives of more than one million children by giving them the power of a smile -- that's roughly 350 surgeries a day and 128,000+ every year. Join us and change the world one smile at a time.
Results: Since its beginning in 1999 Smile Train has provided more than 1,000,000 free surgeries for children who would otherwise never have received it.
Target demographics: children suffering from cleft lips and palates
Direct beneficiaries per year: 127,000+
Geographic areas served: 85+ of the world’s poorest countries
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More Info

EIN 13-3661416
1-800-932-9541
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Community Reviews

Rating: 1 stars  

16 people found this review helpful

Please read this before you ever give to Smile Train again: http://www.charitywatch.org/articles/smiletrain.html

If I had to make changes to this organization, I would...

Fire the CEO and the Executive Director who makes over a 1/3 of a million dollars annually plus benefits and travel vouchers!

Would you volunteer for this group again?

No

For the time you spent, how much of an impact did you feel your work or activity had?

None

Did the organization use your time wisely?

Badly

Would you recommend this group to a friend?

No

When was your last experience with this nonprofit?

2011

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Rating: 5 stars  

10 people found this review helpful

Everyone needs to relax about the salary situation. Ms. Ma makes ~$400K and is the top paid official. Donations increased by over 500% on her watch - I don't know the contribution distribution among each donor level, but even assuming a minimum donation of $50 per person she would have generated an additional $71M which would equate to over 200,000 more surgeries than if someone else had been doing her job and donations stayed static.

So when I see people so outraged that this woman gets paid what she gets paid it's ridiculous. If you want talent you need to pay for it - people that can pull something like that off should get paid well for it - and it doesn't mean they don't care just because they're paid well.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2013

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Rating: 1 stars  

10 people found this review helpful

I have been an active supporter but I'am reconsidering! the CEO's excessive salary is way out of line! I will look else where to give it is such a shame I liked the Charity as always some people get greedy and ruin it!

Would you volunteer for this group again?

No

For the time you spent, how much of an impact did you feel your work or activity had?

A little

Did the organization use your time wisely?

Somewhat badly

Would you recommend this group to a friend?

Unlikely

When was your last experience with this nonprofit?

2011

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Rating: 1 stars  

4 people found this review helpful

Is smile train aware that someone is calling and not saying anything then hanging up? i am getting these calls once a week and if they dont stop i am going to the better business . the reason i know it s mile train is because i tried calling the numbers back. there is no reason to do this except to give the smile train a bad name. the numbers are 1-866-223-6830 and 1-866-223-7166.

Would you volunteer for this group again?

No

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Unsure

When was your last experience with this nonprofit?

2012

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Rating: 1 stars  

6 people found this review helpful

When seeing the solicitation in Boating Magazine I wanted to contribute. I generally give between $100 to $2500 and I contributed to over 30 different orgs last year. I now only give to those that show a very high % to the cause through the internet vrs fund raising and overhead cost. Smile train clearly does not qualify as a honest organization. If they got rid of those NYC apts and high saleries, I would give a minimum of $2500.

If this organization had 10 million bucks, it could...

Do a lot

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2010-1-01

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Rating: 5 stars  

2 people found this review helpful

Just got done sitting in the hospital here in Brazil with a teenage girl who lives at an orphanage that I volunteer with. She had her cleft palate repaired this weekend, no cost to the non-profit orphanage and was given good care by the smile train staff. Her life will never be the same thanks to operation smile! i am pleased to see their positive impact, way to go!

I've personally experienced the results of this organization in...

a hospital in brazil this weekend

If I had to make changes to this organization, I would...

be pleased and would continue the good job

What I've enjoyed the most about my experience with this nonprofit is...

caring, effective, life changing for this young girl-

The kinds of staff and volunteers that I met were...

caring, friendly, giving of their professional time

If this organization had 10 million bucks, it could...

expand into preventative programs also

Ways to make it better...

the hospital had more resources, ie gloves,etc

In my opinion, the biggest challenges facing this organization are...

need more money, could partner with add'l org. for research and then prevention/education focus

One thing I'd also say is that...

I am impressed, hope more dedicated, docs and nurses sign up for this chance to affect little lives in a big way for little money

When was your last experience with this nonprofit?

2009-1-01

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