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October 28, 2011
3 people found this review helpful

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October 28, 2011
3 people found this review helpful

Just thought I would pass along this article from MSN money. The lady who moderates the blog, lives in Seattle. http://blogs.moneycentral.msn.com/smartspending/archive/2009/03/24/are-thrift-stores-now-overpriced.aspx?PageIndex=3 You REALLY need to examine the comments section - I thought I would validate this comment by saying....as a former employee of Seattle Goodwill this comment is very insightful and completely accurate! Seattle Goodwill abuses its salaried staff by making them work 60 to 80 hours a week - pays the people who price merchandise minim wage while expecting them to 'produce' (price & stock) outrageous amounts of donations which are calculated down to the SECOND!!!!! All of this while retaliating against individuals who have workplace injuries or take FMLA time off to care for their families. Someone should really look into how much this "Non-Profit" is paying out in settlements to keep people quiet.

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How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

A little

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2011

July 28, 2009
5 people found this review helpful

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July 28, 2009
5 people found this review helpful

Greetings again, Just thought I would pass along this article from MSN money. The lady who moderates the blog, lives in Seattle. http://blogs.moneycentral.msn.com/smartspending/archive/2009/03/24/are-thrift-stores-now-overpriced.aspx?PageIndex=3 You REALLY need to examine the comments section and see just how right I am in accusing Goodwill of being overpriced, greedy and taking advantage of people by acting like a for profit store. Again, my complaints about your "like a for profit" "non thrift store... 1. Your prices have increased by at least 30% in the past 2 years and low and behold, so have your sales....how is that "non profit"...myself, a regular middle class person cannot afford to shop at your store (or refuse to) because it is usually cheaper to buy on sale new, how can lower or fixed income people, the elderly or single mothers afford to get by with your prices ? I hear other customers comment on your prices too. 2. If I am reading your tax return filings correctly, Goodwill (Seattle) only spends about 8% on the "free jobs and education" programs, the rest of the spending goes towards corporate pockets, the overhead of running the "non thrift stores" and other operating costs. That is a hell of alot of energy just to spend 8% on the programs the mission statement ! 3. Corporate pay !! For a non profit ?? If I remember right, the CEO of Goodwill Portland got his hands slapped a few years back ? 4. The "skills" you teach the people you hire are at best, a joke. What I see from first hand observing your employees is...teaching them to be afraid of their supervisors, teaching them to be afraid to make a common sense decision on their own, forgoing teaching them how to deal or treat a customer successfully (not the automatic response I usually get...I am just doing what they told me to do), teaching them that being rude to customers and other employees is OK, failing to adequately train employees how to price fairly (why price something that sells new for $9.99 and on sale for $7.99 at $4.99 when is obviously used), although I think I know the answer to the latter (see complaint #1 and #2)....time and time again, I see these things happen in YOUR stores. What exactly ARE you doing to enrich these peoples lives ? Giving them a minimum wage, nowhere job ? Training them to be inflexible, rude and ignorant ? 5. The "glitter" 50% of some of your stores are laughable at best....more like a fizzle or our current presidents approval ratings.....falling. Again, Goodwill has not taken the time, nor the effort to properly train your employees in charge of pricing anything about brands and what they sell for new and on sale...ie., Forever 21 IS NOT....I repeat, IS NOT an expensive, collectible, designer or comes even close to being an item that "glitters"....and to fill 25-50% of a store with this high priced, overproduced, made in a sweatshop garbage ??? You are a "non thrift" store trying to act like a boutique or Nordstroms (yes, there is a difference between the two)....if you are going to be using that thought process and those practices, great ! However, you will, first off, need to act like a boutique...ie., not jamming racks so full to the point where I wrench my back trying to look through them, having employees with at least an ounce of sophistication and/or class, stop stocking your shelves with broken, damaged, second rate, made in China, SWILL. Lastly, but of utmost importance, Goodwill Industries will need to have your 501(c)3 nonprofit classification yanked ! Anyways, I do hope you find the article of some use or at the very least, to remind you that "Goodwill's (and other non thrift stores of the like) little secret" is still alive and catching on, slowly, but surely. Sincerely yours, Thrifty2009

The Great!

I've personally experienced the results of this organization in...

Nothing

Ways to make it better...

If I had to make changes to this organization, I would...

Make it affordable again

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

The laughs at what they think their free donations are worth

The kinds of staff and volunteers that I met were...

Rude, ignorant, afraid

If this organization had 10 million bucks, it could...

It WOULD put it in their pockets

Ways to make it better...

See letter

In my opinion, the biggest challenges facing this organization are...

The current economy, the "overpriced thrift store secret" is getting out

One thing I'd also say is that...

Need I say more ?

When was your last experience with this nonprofit?

2009

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