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March 29, 2011

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March 29, 2011

Working with RAINN on the online hotline is the most rewarding volunteer experience I've ever had.

I've worked with several non-profits over the past few years and RAINN is the only one that I have not become somehow disenchanted with. I truly believe that they are doing all that they
can to provide the best services to the people they serve, and I feel that my work is appreciated and valued by the organization.

The online hotline is a brilliant service: I encounter so many people who don't have access to a phone, or are more comfortable typing than talking. The work can be challenging, but at the end of every session I know that I've helped someone get a little closer to getting their life back on track, a little closer to healing from incredible trauma. I'm grateful that RAINN has given me the opportunity to make such a difference in people's lives.

The Great!

I've personally experienced the results of this organization in...

hearing the people we serve tell me how it has helped them.

Ways to make it better...

If I had to make changes to this organization, I would...

have more paid positions so I could come work for them!

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

I've gained skills and knowledge that I've utilized in the rest of my life. I am better able to support the people in my life who have come to me with problems, and I'm currently in training to volunteer locally as a hospital advocate.

How did this volunteer experience make you feel?

Like I actually made a difference.

When was your last experience with this nonprofit?

2011

March 29, 2011

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March 29, 2011

I've volunteered at RAINN for over a year now and it has been the most rewarding experience I've ever lived. Although recently I fractured my foot, ankle and toes and have been kept in bed for about 9 months and I truly miss the satisfaction I get from knowing I have helped a survivor by being there for him/her. I believe RAINN gives to the visitors a sense of knowing someone truly cares and that there is HOPE out there for them and that by contacting RAINN they find their little space of peace with people who truly care and give of their time for the benefit of others at the same time rewarding oneself with content and the power of knowing you've helped someone through a difficult time in their lives. I absolutely Love volunteering for RAINN and expect to continue after my full recovery of my left leg.

The Great!

I've personally experienced the results of this organization in...

When someone tells me at the end of a session thank you for being there and your words have been the best medicine, I feel totally gratified to know I made a difference in the individuals life.

Ways to make it better...

If I had to make changes to this organization, I would...

Add on SPANISH volunteers and the SPANISH language as many victims of human trafficking /rape consist of Hispanics.

March 28, 2011

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March 28, 2011

I've been a volunteer for RAINN's online hotline since October 2010. I spend about 8 hours a month helping people right from my home computer. It is an amazing experience. People have told me that I have saved their lives and have given them hope. It is an extremely powerful feeling to have a person tell you that you have radically benefited their life. RAINN's online hotline is a vital resource for those impacted rape & sexual assault. Being an online hotline volunteer is both personally rewarding and manageable for people with busy lifestyles.

The Great!

I've personally experienced the results of this organization in...

The people I talk to on the hotline each week tell me how much I have helped them.

Ways to make it better...

If I had to make changes to this organization, I would...

...have more people volunteer for the hotline so it is never understaffed and also provide online hotline services in Spanish.

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

What one change could this group make that would improve your volunteer experience?

Maybe have more local meet-ups with volunteers? But really, it is a perfect volunteer opportunity!

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

I have made new friends, saved lives, and have discovered how to help and talk to trauma survivors.

How did this volunteer experience make you feel?

AMAZING!

When was your last experience with this nonprofit?

2011

March 28, 2011

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March 28, 2011

I love volunteering here! I have been for a few months now. I got to know a lot of people at the corporate office during my training, and they were all friendly, devoted people. I work in the online hotline, and all of the people I have met on there have also been fantastic people. The work is satisfying, and they have realistic expectations about what you can and can't do as a volunteer. I highly recommend this nonprofit!

The Great!

I've personally experienced the results of this organization in...

People have directly expressed to me how much the crisis intervention can help their situations--since it's intended to only be a one-time service, I do not talk to visitors after they have started their healing journeys, but pretty much everybody I interact with is grateful for the service and help they received.

Ways to make it better...

If I had to make changes to this organization, I would...

I think the volunteers could have a bit more training. Honestly, some of the volunteers I trained with were just not very good at crisis intervention, not to insult them or anything...but yet they were able to continue with the training, when I was scared they may not be a good fit for this position. I'm sure that RAINN would remove anybody that is not a good fit at all for the online hotlines...but it still made me worry slightly.

March 28, 2011

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March 28, 2011

I had been doing volunteer work on the board of a nonprofit, and when I left, I decided I wanted to do more direct-service work. I also thought that I wanted to do some sort of online volunteer service. And, I had long wanted to help victims of sexual assault. I found RAINN through a Google search, and I knew immediately that it was the perfect fit for me. The training was superb, the people are phenomenal, and the Online Hotline is truly brilliant - they have thought of everything. I think the Online Hotline is one of the most innovative resources, and I especially love that they have partnered with the Department of Defense to make it available to service women and men. Serving as a volunteer on the Online Hotline is the most rewarding experience of my life.

The Great!

I've personally experienced the results of this organization in...

Every time a victim who visits the Hotline thanks me and tells me that they feel so much better, and in spreading the word to my friends and family about how wonderful RAINN is.

Ways to make it better...

If I had to make changes to this organization, I would...

Advertise more - I feel like everyone should know what RAINN is, like everyone knows NOW, the ACLU and the NAACP.

March 28, 2011

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March 28, 2011

As a survivor who has pretty much healed, I wanted to be able to help others, using my experience. I found this organization perfect as I work full time and being able to be home on the computer for an hour or two a few times a week is perfect. I think doing this work has helped so many people who had nowhere to turn. Just knowing they are talking to someone who understands really helps them. I've been told, "you are the first person I've ever told". What an honor that is! Then being able to give them some information in order to take some of their own power back is a great feeling.

The Great!

I've personally experienced the results of this organization in...

Having a friend tell me they contacted RAINN and felt better afterwards.

Ways to make it better...

If I had to make changes to this organization, I would...

Try to advertise on TV more.

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

What one change could this group make that would improve your volunteer experience?

More information/resources for people suffering from Dissociative Disorder Identity and/or severe PTSD.

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

It helped me become more active in other victim's rights organizations and womens' organizations.

How did this volunteer experience make you feel?

Great, honored to do the work

When was your last experience with this nonprofit?

2011

March 28, 2011

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March 28, 2011

For the first time in my life I feel like I'm actually doing something to help people. I'm cynical by nature and even though I love giving to charities and attending events, I am always skeptical of where my money goes because, let's be honest, people are corrupt. But working at RAINN enabled me to speak directly with victims and survivors of sexual assault and I was able to personally see the affect a kind, open-minded person can have on a traumatized individual. Not only did I feel like I was helping, but I KNEW I was helping.

The Great!

I've personally experienced the results of this organization in...

my own personal life. I always wanted to help people and I know for a fact that I have with RAINN. I received an email from another volunteer who spoke with someone I had previously helped. This victim came on and asked the volunteer to pass the message on to me that I helped them and that I changed the way they saw their situation.

Ways to make it better...

If I had to make changes to this organization, I would...

I really wouldn't. Honestly the only thing I would change would be to make it more widely-known.

March 28, 2011

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March 28, 2011

I'm a volunteer for the Online Hotline and it has been a humbling and rewarding experience. RAINN does great work and offers support to both its users and its volunteers, which has made the experience much less overwhelming than I might have thought. I had previous experience and training with sexual assault response and victim support, but I had never done "direct service" with victims/survivors. The online training & the in-person training were very helpfu, but most importantly, the leaders of the training made it clear that I can call the office for support if I need it. They also have online forums and regular in-person social and training events so volunteers and can connect and share about their work.
I've found the online format to be a great way to reach out to people, as both the person seeking support and I have more time to formulate our thoughts. There are also volunteer supervisors on the hotline at all times if I have something tough to handle with a visitor.
I've been amazed that after each call, I've felt strong, not drained, because the people I'm talking to have moved towards (even if it's one small step), towards safety or healing.

The Great!

I've personally experienced the results of this organization in...

I have recommended the hotline to a friend in need, and I have provided services.

Ways to make it better...

If I had to make changes to this organization, I would...

Keep recruiting additional hotline volunteers to decrease wait times for visitors. Look for funding to expand the pool of volunteer supervisors so they can provide even more feedback about effective crisis response 'real-time'. While the training I received was adequate for me b/c of my previous trainings, & the supervisors I've worked with have been very present, it might be helpful to have more direct feedback of volunteers' interactions with visitors.

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2011

March 28, 2011

more

March 28, 2011


To me, volunteering for the hotline is about connecting with people on a very human level – no matter where a visitor lives or what their background may be, I can provide compassion and support. So often when I interact with visitors, I feel humbled and inspired by their courage and
resilience. I also love volunteering for an organization that is so compassionate, not only in terms of the resources for visitors, but also because I feel truly valued and supported as a volunteer. My overall experience has been challenging and rewarding, and I look forward to continuing to work with RAINN for a long time.

The Great!

I've personally experienced the results of this organization in...

through the gratitude from the hotline visitors.

Ways to make it better...

If I had to make changes to this organization, I would...

(with greater funding), increase the hotline's impact by training more volunteers and expanding to include a Spanish-language hotline.

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Likely

What one change could this group make that would improve your volunteer experience?

N/A

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

Yes - the volunteer experience has taught me several new skills in terms of listening and supporting victims of sexual assault and their families, and liaising with supervisors. It has also allowed me to connect with others who are passionate about helping survivors of sexual violence.

How did this volunteer experience make you feel?

This experience has been (and continues to be) incredibly challenging and rewarding.

When was your last experience with this nonprofit?

2011

March 28, 2011

more

March 28, 2011

Being a volunteer for RAINN's online hotline has been one of the most incredible experiences. Volunteers are trained through an extensive 40+ hour training period, which includes in-person and online sessions and tutorials. The staff is beyond committed to giving their volunteers the best possible training so that they can feel prepared to assist hotline visitors to the best of their ability. It has absolutely been one of the most rewarding experiences, because I am able to put my passion of advocating for and assisting survivors of sexual assault into practice. RAINN is truly an incredible organization.

The Great!

I've personally experienced the results of this organization in...

my work as an online hotline volunteer.

Ways to make it better...

If I had to make changes to this organization, I would...

offer more frequent in-person training sessions, so that more volunteers could be trained in assisting hotline visitors.

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