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28 Reviews
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February 17, 2011

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February 17, 2011

I too was a former employee, and I can say I loved it there at one point. Who wouldn’t enjoy the unconditional love received from the animals? But the unfair treatment from kathi to volunteers and employees was constant. Kathi’s treatment towards me personally was being talked down to, 'disciplined' in front of other employees, volunteers, and often customers. She would never pull me aside and talk to me about it, rather say whatever was on her mind no matter how rude or whoever was there. She was also this way with volunteers, speaking whatever was on her mind about them. in particular about 2 new volunteers that happen to be gay, saying that they would donate lots of money because of the fact they were gay.
And the poor animals there, for about 2months there were mother cats and kittens in the so-called clinic not being given the proper medications when they were sick. Having to go in and wipe their eyes with a warm wash cloth so they could open their eyes to see and their nose to be able to breathe a little bit more comfortable twice or more daily was horrible. And the dogs being in a 5by 5 kennel 24hrs a day was mean and cruel as well.
By the time the money came in and we moved to the new location the cats were finally tested and given their vaccines (which all of the kittens, ranging from 6months to 9months were never given)
Turned out that about 15 kittens and one adult cat had come down with Leukemia. They were all put down. The kittens that were adopted before the money came in were never tested. when i spoke up and asked if i should call the adopters to bring them in to get tested i was simply told, "If they have it, they have it." And when volunteer’s employees and customers asked about them, they were told they were all adopted. All of that could have been prevented.
And 2 sibling puppies were also put down because they were shy and timid around people. PUPPIES could be worked with, but instead were put down. And as for a dog named foxy which was a pit bull terrier was taken to the shelter and put down because she jumped fences! NOT because she was a pit bull terrier, she was AWESOME with other dogs, children of all ages, men, women, everyone. Not ever once gave a snarl but always a friendly lick to the face. She as well could have been worked with or have found the right home for her.
Another dog the kraken was also taken to the pound and put down right after he growled at kathi as she stood there and yelled at him instead of backing away. By the way he was tied to the door in a corner eating when she came around the corner and startled him.
And right away she told Mary that he needed to go, that no dog was going to growl at her. He too could have been worked with.
I guess you can still call them a no-kill shelter since they only did the things that lead up to it and let either the vet or Apple Valley animal control do the killings.
And I am no longer there because of how generous kathi is.
When the money finally came in I was made full time again and I also found out I was pregnant. when I told kathi this she slowly started cutting my hours from 40 to 20, 10, 8, 6 and finally not working for 3 weeks straight. I did the same job there that Mary shanks did, and I was being told theres no work right now for my department. How was there no work when Mary would constantly come to me saying she’s so stressed because kathi never lets her get her job done. There were always piles and piles of paper work on marys desk that could have been given to me. So finally after three weeks of not working I was sent a txt message saying for me to come in. kathi and Mary had a meeting with me saying I can stay on with the little work that’s coming in or she can lay me off and I can collect unemployment. Of course she had planned the whole thing so I could only really have one choice. Its funny how she was telling me make sure I put on the unemployment papers that there was lack of work, not that I was pregnant. She made sure to tell me about 5 times....


Also no one should take the negitive reviews as in trying to shut PAL down, but as in trying to change the way its managed. Ive seen other comments as to we're trying to shut it down and we're going to hurt the animals. The animals are already hurting due to lack of care. The animals there can sense when were not happy, and in turn make them uncomfortable around us. So yes, we need to have happy employees and volunteers there to make the animals happy. So for all of those who said we're hurting the animals, we're not. We stayed as long as we could because we truly do love and care for them. But sadly one person seems to run us all off. All the negitive reviews are from people who actually spent time there, not just one day or came in to drop off a donation, so how would they really know whats its like there? Know the facts before you start throwing out that we want to shut PAL down. Because from my eyes we're the only ones who really seem to care about whats going on.

Oh by the way, is that Wright Wood house given to PAL in a Will ready for rent yet? Or is it still being used for Kathi's personal get away?

The Great!

I've personally experienced the results of this organization in...

.

Ways to make it better...

If I had to make changes to this organization, I would...

get rid of kathi and her money spending ways

More feedback...

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

None

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2011

February 17, 2011

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February 17, 2011

________________________________________
I received this message from Dawn Coffman or Dawn Baker which is signed.. .and please read the message that I wrote to her under her message to me...

-----Original Message-----
From: Dawn Coffman [mailto:dawn_coffman@yahoo.com]
Sent:
Thursday, February 17, 2011 3:34 PM
To: srpaulineop@pathwaystohope.org
Cc: Chris Baker
Subject: PAL Humane Society Review necessary

I think you should take a closer look one of the Organizations you have an association with...

http://greatnonprofits.org/reviews/profile2/pal-animal-sanctuary


I can send internal e mails for additional information and misconduct.

Dawn Baker

Get Involved:

iGive donations to Crosswalk Schools = http://www.iGive.com/welcome/warmwelcome.cfm?c=56719&m=685906


http://www.theanimalrescuesite.com/clickToGive/home.faces?siteId=3

From: Sr Pauline Quinn op [mailto:srpauline1@centurytel.net]
Sent: Thursday, February 17, 2011 4:30 PM
To: 'Dawn Coffman'; 'srpaulineop@pathwaystohope.org'
Cc: 'Chris Baker'
Subject: RE: PAL Humane Society Review necessary

Dear Dawn,

What ever you have against the Pal Humane Society, or how ever they have hurt you, I am sorry to hear this and feel bad for you that you are this angry and upset with them that you would try and hurt them with slander. It is slander of another in what you are doing. When we treat people like this, then it shows that there is a problem, but not always with the people who are being criticized

There is a big world out there with so many different types of people… and sometimes people do things that hurt us… sometimes they seem like they don’t care or can misunderstand the other. Sometimes they might even do something on purpose that goes against the grain of what they should be doing.. but all of us have made mistakes in our lives… you, me and everyone… and to try and bring them down for any mistakes that they might have made is the opposite of my belief. I like to try and help people up… that is why I help the prisoners in the dog programs that I have started around the country because many of those prisoners did major things to hurt people.. and do I sit back and try and pull them down farther for all the bad things that they did in their life… or do I go out there and try and do things to make their lives better so even if they stay in prison for the rest of their life, they might do something to help someone else while in prison.

Perhaps you can take all this anger you have for PAL Humane Society… and go out there and do something good for someone else… to make a difference in other people’s lives because that wouldn't hurt this world.

Things have a way in taking care of itself… people change… situations that seem negative get better… all sorts of things change but the greatest change that we can make in this world, is to change our own selves… to focus on our own lives instead of the lives of others who you might have had a negative experience with.

I can’t say that I have had the same experience as you. I have been there to PAL many times… I have helped them start their prison program… and I have seen them take good care of their dogs…

If you really want to get upset in how dogs and cats are being taken care of, then go to Haiti, Africa or other countries where I have worked and see what is being done to them… and what I have seen at PAL, is a caring group of people who are trying to make a difference in the lives of animals.. that is the main and most important focus that we should all live by..

Peace, Sr Pauline Quinn op




The Great!

I've personally experienced the results of this organization in...

I've been to PAL many times and have never seen any dog ill treated.. never seen anything that showed that any dog was hurt or mistreated. The place was clean, very well ordered and was a friendly place. I liked it there.

Ways to make it better...

If I had to make changes to this organization, I would...

Don't know what I would change since I never saw anything that I knew that would need to be changed.

February 16, 2011

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February 16, 2011

Lyingdog called all the other posts for Pal Humane Society a “smear campaign”. A smear campaign implies slander. Why would everyone here lie about their experiences? What good would that do? I understand that some of the situations presented by other posters many seem outrageous, even downright ridiculous. Sadly, I know from personal experience and observation that this is not the case. What you are reading happened and is happening. It’s true that PAL is currently run by only a few staff members, but hat has not always been the case, and the economy is not the only culprit. People need to start asking questions! Why is the turnover rate for volunteers and employees so high at PAL? Why, after 18 years, is PAL still struggling so hard just to make ends meet? Why has PAL had to move umpteen times in those past 18 years? Why does mentioning “PAL” or the name “Kathi Schlintz” in many community and civic circles result in waves of hostility? Why are there are so many disgruntled employees/volunteers. Why is everyone so upset with PAL CEO/President Katherine Schlintz?

Not providing wages owed to employees on posted date/time per the labor code.

Not providing legally required breaks to employees per the labor code.

Expecting employees to work overtime without pay, and suggesting terminations would result if employees did not participate in unpaid overtime.

Lack of training for employees’ assigned positions.

Lack of guidance/support for volunteers.

Misappropriation of funds including, but not limited to, grants, donations, bequests, program/membership dues, and fund-raising profits for specific programs.

The belittling and berating of volunteers, employees, clients, and board members, both publicly and surreptitiously.

Attempting to pit employees against each other through malicious untruths and gossip.

Attempting to pit employees against volunteers, and vice versa, through malicious untruths and gossip.

Attempting to pit employees against board members, and vice versa, through malicious untruths and gossip.

Not providing appropriate/timely medical care to animals entrusted into PAL’s care.

Blatant disregard for the dangers of animal overcrowding, particularly in regard to cats.

Favoring cats over dogs in regard to intake for the adoption program.

Unprofessional behavior including, but not limited to, tantrums, the sharing of sensitive/private employee/board member/volunteer/client information with other employees/board members/volunteers/clients, the malicious discussion of former employees/board members/volunteers/clients with current employees/board members/volunteers/clients, blatant condescension toward others, and an attitude of entitlement.

Not paying community businesses for services rendered in a timely manner, if at all.

Not paying rent in a timely manner, if at all.

Badmouthing said businesses/landlords when contacted and asked to make payment.

Constant project development and execution, including the spending of PAL funds, with little or no follow through.

And the list could go on and on. As stated by other posters, PAL was a great concept, and could have been a great organization, and it’s easy to get caught up in the idea that non-profits are run by saints who put the mission of the organization ahead of themselves. However, without an accountable president/CEO or an effective board of directors, PAL Humane Society will be what it has always been – a half-assed attempt at something that is really no more than an ego boost for Katherine Schlintz. And who bears the burden for this more than anyone else? Not the mistreated employees or volunteers, not the stiffed businesses, and not the duped donors. It’s the animals PAL claims to be helping. They are the ones who truly suffer. Think about that before you donate time or money to this organization.

The Great!

I've personally experienced the results of this organization in...

Didn't I already explain this?

Ways to make it better...

If I had to make changes to this organization, I would...

appoint an accountable CEO and an effective board of directors.

More feedback...

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2010

February 10, 2011

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Review from Guidestar
February 10, 2011

I've found PAL to be a very professional although sometimes hectic place of business. I know that they have had hard times in this economy and frankly what Non-Profit hasn't... From my point of view Kathi & Mary run PAL with a great deal of expertise. Reading some of the posts listed (all in 1 or 2 days) it looks to me like a “smear” campaign designed by disgruntled employees. How unfortunate since it appears that they all want to help animals… And that is, from my experience just what PAL does. When there are only a few people running a very busy organization, there isn’t always time for hugs, kisses and singing kumbia. Real world, never enough time to do what needs to be done with any small non-profit.
For me the proof is in the actions, I don’t really care if anyone likes the person running the place! Are the animals being saved? Are they cared for in a humane way? Is money being spent according to non-profit rules? The answer is yes to all of these things. Don’t believe it, just as them, all non-profits are public entities and as such are subject to public scrutiny.

Photos

The Great!

I've personally experienced the results of this organization in...

Understanding the difficulties of starting and running a non-profit

Ways to make it better...

If I had to make changes to this organization, I would...

Raise more money so even more animals and the community could be helped

More feedback...

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

What is unique about this organization?

Their ability to do so much with so little and rise above the nonsense.

When was your last experience with this nonprofit?

2011

February 10, 2011

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February 10, 2011

When I first was hired at PAL, I was so excited to be working for such an awesome organization. I thought I had finally found a place to work that shared my love for animals. The concept of PAL was great, however, I soon found out that things were not as they seemed. The entire organization is based on lies. PAL continually asks the public for donations to fund programs that no longer exist. The “Education Program” was a joke. PAL boasted about having the first Explorer Post of it’s kind, however the kids were never given a chance to learn what the program was intended to teach themand then it was eliminated. The “Prison Program” at the juvenile detention center and at the Federal prison was supposed to rehabilitate the inmates by teaching them to train the rescued dogs to make them more adoptable. This program was only started so that PAL would be eligible to obtain grant money and the dogs never benefitted from the program itself since many times PAL’s own therapy dog and even employee dogs were taken into the facilities. PAL also receives a grant each year from the Herdina Fund, which is supposed to be used solely to help low-income seniors with the vet care that they may not otherwise be able to give their pets. For a year and a half, people who requested the vouchers were lied to on a daily basis when they were told that PAL was out of funding for that program, but in reality, the funds had been spent elsewhere. Staff and volunteers were treated horribly. Donors and board members were/are kept in the dark about PAL’s finances and were always shown unrealistic budgets that were false.
If PAL is the only “no-kill shelter in the High Desert”, why were all the dogs put down when they moved to the new facility because they didn’t want to house them there? And if PAL is in such bad need of funding, then why are they hiring a larger staff, when they are far less animals now since they no longer house the dogs? The only two services that brought an income to PAL (grooming and training) were cut out. Why? The staff went for weeks, and then months without pay, but continued to stay at PAL because of their love of the animals there. But they were berated daily and expected to do twice the work without pay. If they questioned Kathi about their pay, they were given the “oh well” attitude and brushed off. Kathi (owner/founder) has continually falsified documents to hide the truth from everyone. Any staff member or volunteer that got “too close” mysteriously got “let go”. As you can read from all the previous comments, the public needs to take a serious look at PAL and how it is ran. I think the owner has a few questions to answer!

The Great!

I've personally experienced the results of this organization in...

person

Ways to make it better...

If I had to make changes to this organization, I would...

close the facility

February 9, 2011

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February 9, 2011

I worked for PAL for just 3 short months thinking going in that i had the best job ever..i worked at a humane society where i could help care for animals and get paid for it? wow i guess that was too good to be true..it was too bad. I have never in my life met such a horrible person as Kathi (PAL owner). She has a lot of people fooled by starting a humane society, it was the most ironic thing having a person like her owning such an organization. She was rude, selfish, anda two-faced liar. She treated her volunteers and employees like trash. All she cared about was money and would do anything for a dime.
True story and what was the final straw for me leaving-There was a program at PAL that granted the funds to certain people to get VET care for thier pets who couldnt afford it. This one couple came in with thier application very upset because one of thier dogs needed immediate care. So i took thier application and told them i would let Kathi know and i would get back to them ASAP..well Kathi was too busy all day long to acknowledge this issue when all she had to do was sign a peice of paper. The couple called me several times asking about the application and i had to tell them she was igoring it. And do u know why?! she was BAKING A CAKE for a dog's birthday..a paying customer..and she was in a hurry to get it done and didnt have time to step away for one second to help these poor people and thier dog. She was only concerned about the 20 bucks for the cake she was making. I could not believe it and quit shortly after.
She also would tell people that came in that she dressed unprofessional beause she spent so much time with the animals..um NO..for the 3 months i worked there i maybe saw her with the animals once.
Another reason i quit was because she would stand over me while i was on the phone with our volunteers and then tell me i wasnt strict enough with them and i was too nice.
It's really too bad because the place had tons of potential..

The Great!

I've personally experienced the results of this organization in...

2009

Ways to make it better...

If I had to make changes to this organization, I would...

replace the owner.

February 9, 2011
1 person found this review helpful

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Review from Guidestar
February 9, 2011
1 person found this review helpful

I was an employee at PAL Humane Society for the past three years. I am taking the time to give my opinion because I feel the public deserves to know what goes on behind closed doors.
To begin with, the founder has no clue how to run a business. Think about it, PAL has been in business since
1993. Why is it that they haven’t grown? Their current office consists of a unit behind a Mexican restaurant. In 2007 PAL was given half a million dollars. Where did it go? Most of it was squandered away fixing up rented spaces at the Apple Valley Inn. One building was converted into a clinic but never opened as a clinic. It eventually became a glorified kennel area. By glorified I mean that dogs were kept in one of the six rooms. Another had a full kitchen installed and stocked for baking treats. Treats were baked for a few months, and then the kitchen stood empty for the remainder of time she paid rent on the building. Yet another was gutted and made into a training room. But, training was virtually impossible because the majority of dogs were housed in that room behind a partition wall. How can proper training take place with dogs outside huge windows, barking at the students? Several other buildings were converted into kennels and catteries just to be abandoned when money became short and PAL had to downsize. In November of 2010 PAL was given another half a million dollars. It was specified by the deceased that the funds be used only for the care of the animals. Not rent or wages. I’m curious how over $100,000.00 in debts plus two months of employee wages, mine included, got paid off after PAL received the money. When it was not supposed to be spent that way.
They say they have alot of programs but in reality the low-cost spay/neuter clinic never happened. I know of several veterinarians in the high desert that refuse to even work with PAL. And the medical manager at PAL is “self taught”. They say they have developed an extensive humane education program. What does that mean? They started a Prison Dog Program in San Bernardino County's High Desert Juvenile Detention & Assessment Center. I was responsible for running that program. Its original intention was to bring in rescue dogs from the facility to be rehabilitated by the juveniles. Since I quit, a volunteer has been going into the facility with her personal dog to teach the classes. And, at the Federal Prison System in Adelanto, they only taught two rounds of classes and haven’t gone back into the facility since. I know this because I was also part of that program. There is no grooming salon. The groomer was laid off back in October 2010 because she had to ask repeatedly to be paid. There is no training facility. Where would it be? And gift shop consists of a hallway area as you walk into the facility doors. It’s funny how the first sentence in their mission statement says “Prevention of cruelty to animals by any reasonable means” Unfortunately, when the cruelty officer took a leave of absence to donate her kidney to her mother, the program was eliminated. I know through behind closed door conversations, that the program was eliminated as an excuse to lay off the cruelty officer.
And finally, I feel everyone should know. When I quit, PAL had two of the four remaining dogs in their care euthanized because they were falsely deemed “unadoptable”. The other two were taken to Apple Valley animal control and had to sit in their cells to wait their obligatory three days before being euthanized. So, how is it that they can boast they are the only no-kill shelter in the high desert and get away with killing perfectly healthy dogs? These and many more “secrets” are kept hidden from the public, volunteers and even board members. Think about this the next time you pull out your checkbooks.

The Great!

I've personally experienced the results of this organization in...

person for the past three years.

Ways to make it better...

If I had to make changes to this organization, I would...

close it down

More feedback...

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

None

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2011

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