PAL ANIMAL SANCTUARY

Rating: 2.93 stars   28 reviews

Issues: Animals

Location: 20601 Hwy 18 #156 Apple Valley CA 92307 USA

Mission: PAL Animal Sanctuary (dba PAL Humane Society) was formed in October 1993 by a small group of people who were concerned about the well being of the unwanted animals of the Victor Valley. On February 4, 1994 the State of Califonia and the Federal Government granted PAL their non-profit status. PAL provides care, refuge and new homes for abandoned, abused and owner relinquished animals, works with the senior community by providing pet food each month for over 374 senior's pets and with grants provides medical care for indigent seniors pets. PAL has an extensive humane education program (schools, libraries, prisons) and welcomes school age children as volunteers to enrich their lives through animals. PAL has a Humane Officer on staff (one of two in San Bernardino County) for cruelty investigations. Our short term goal is to develop a spay/neuter program using vouchers, and to continue our work with the seniors of our community by offering more services.
2011 Top-Rated Nonprofit
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Community Reviews

Rating: 1 stars  

I worked at PAL with my wife trying to run the Explore program for Kathi after she asked me if I would like a job there as the Humane Education person and I accepted. Any time that I asked for any kind of training and for direction I was told we need to schedule time and when I tried to schedule time I was brushed off. Over the course of 7 months my wife and I donated well over $300.00 a month to PAL and none of the money we donated was used for what it was intended...this include money we donated for a friend's dog who passed away and we bought him a leaf on the "Tree of Life"...when I asked Kathi point blank about the "Tree of Life" she said that it was not her responsibility to finish this project as a board member started it so the board member should finish it...but when I asked her about where it was going to be put she said that she did not have time to deal with it right now she need to run to Home Depot to buy paint for the cattery. So we donated money for a project that never come to be...what happened to the money? If you look at my wife's post she has the emails that go back and forth between PAL and ourselves about the Explore program and it states that if we require a refund to make a request for one and they would ensure we received it...well almost a year later and still no refund. People like Kathi are the biggest reason people do not go out into their communities and help. She gives Non-Profits a bad name and disheartens many people who just want to help.

I've personally experienced the results of this organization in...

as a volunteer

If I had to make changes to this organization, I would...

FIRE KATHI!!!!!!!!!!!!!!!!!!!!! Audit PAL's books!

Would you volunteer for this group again?

No

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Badly

Would you recommend this group to a friend?

No

What one change could this group make that would improve your volunteer experience?

Appreciation would be nice.

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

Yes taught me not to trust someone just because they work for a Non_Profit.

How did this volunteer experience make you feel?

unappreciated and useless...that the work I did held no value.

When was your last experience with this nonprofit?

2010

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Rating: 1 stars  

When I first was hired at PAL, I was so excited to be working for such an awesome organization. I thought I had finally found a place to work that shared my love for animals. The concept of PAL was great, however, I soon found out that things were not as they seemed. The entire organization is based on lies. PAL continually asks the public for donations to fund programs that no longer exist. The “Education Program” was a joke. PAL boasted about having the first Explorer Post of it’s kind, however the kids were never given a chance to learn what the program was intended to teach themand then it was eliminated. The “Prison Program” at the juvenile detention center and at the Federal prison was supposed to rehabilitate the inmates by teaching them to train the rescued dogs to make them more adoptable. This program was only started so that PAL would be eligible to obtain grant money and the dogs never benefitted from the program itself since many times PAL’s own therapy dog and even employee dogs were taken into the facilities. PAL also receives a grant each year from the Herdina Fund, which is supposed to be used solely to help low-income seniors with the vet care that they may not otherwise be able to give their pets. For a year and a half, people who requested the vouchers were lied to on a daily basis when they were told that PAL was out of funding for that program, but in reality, the funds had been spent elsewhere. Staff and volunteers were treated horribly. Donors and board members were/are kept in the dark about PAL’s finances and were always shown unrealistic budgets that were false.
If PAL is the only “no-kill shelter in the High Desert”, why were all the dogs put down when they moved to the new facility because they didn’t want to house them there? And if PAL is in such bad need of funding, then why are they hiring a larger staff, when they are far less animals now since they no longer house the dogs? The only two services that brought an income to PAL (grooming and training) were cut out. Why? The staff went for weeks, and then months without pay, but continued to stay at PAL because of their love of the animals there. But they were berated daily and expected to do twice the work without pay. If they questioned Kathi about their pay, they were given the “oh well” attitude and brushed off. Kathi (owner/founder) has continually falsified documents to hide the truth from everyone. Any staff member or volunteer that got “too close” mysteriously got “let go”. As you can read from all the previous comments, the public needs to take a serious look at PAL and how it is ran. I think the owner has a few questions to answer!

I've personally experienced the results of this organization in...

person

If I had to make changes to this organization, I would...

close the facility

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Rating: 1 stars  

PAL Humane Society is a noble concept; however, Kathi Schlintz at the helm has run its course. PAL needs to put someone in charge that is more intelligent, thrifty, resourceful, able to manage funds, generate funds, monitor and audit funds accurately with purpose.
Our family found the PAL organization looking for a cake for our dog’s birthday, soon found out about Yappy hour and the Explorer Post program for kids. We have been involved with numerous humane societies from San Diego up to Apple Valley for years. When we found PAL and the Explorer Post with a daughter of 12 who wanted to volunteer and work at all of the humane societies, but due to legalities was unable to, we thought we found the perfect organization in PAL and the Explorer program for kids.

We signed our daughter up, attended our first meeting October 2009 and within a week were receiving calls from PAL staff asking us what to do with new Explorer Post member paperwork. Without asking we were put in charge of the Explorer Post. We were all too willing to help with time, money, whatever we could do. After a couple of weeks attempting to run the Explorer Post meetings with no direction, we asked Kathi Schlintz for direction and she said she was waiting for money and would my husband be interested in being the Education coordinator? The money never came in when we were there supposedly and the job never came through. We did continue for months investigating what an Explorer post was, should be doing, attending the Learning for Life training, setting up fund raisers, crafts, training sessions for what the kids were advertised to be allowed to do as an Explorer for PAL, etc… After a few months of telling parents that T-shirts were on order (which Kathi Schlintz continued to communicate to us each time we asked that the T-shirts were on order) we were advised that PAL had been collecting the entrance fee for the Explorer Post members and did not retain the money to provide the T-shirts as advertised. When we had several Explorer Post members trained we attempted to establish sessions with employees and soon found out that to our faces Kathi Schlintz was saying to schedule with the employees and then telling the employees to say they did not have time to work with the kids or would schedule and then some emergency would happen and we were told to cancel the session for the kids scheduled. The kids showed up month after month, cleaning, pulling weeds, doing everything but working with the animals as advertised and trained. So my husband and I composed the following to Kathi Schlintz:
“Date: Thu, 22 Apr 2010 16:30:48 -0700
From: pal_education156@yahoo.com
Subject: Fw: Explorer Post Leadership
To: kathi@palhumanesociety.org
Kathi-

As you have not responded to my email should I assume that it will be a waste of your and my time to come out on Friday to go over any training the kids might participate in? Let me know.

Thanks

Chris Baker
PAL Humane Society
Humane Education Coordinator
Explorer Post 156 Advisor

--- On Sat, 4/17/10, Pal Humane Society wrote:

From: Pal Humane Society
Subject: Explorer Post Leadership
To: "Kathi Schlintz"
Date: Saturday, April 17, 2010, 8:32 PM
Kathi-

I would really like to understand why you formed the explorer post? Up to this point, you have given nothing to these kids to look forward to except empty promises.

Today was ridiculous plain and simple. I understand that Cindy is in the hospital and therefore Sarah and Cassie could not work in the grooming salon. However there was no excuse as to why I was called and told that the girls are wondering around and making the dogs bark and they needed to either get picked up or someone needed to come out and take control. I am a volunteer not an employee. I do not appreciate being told that I need to get out there and find something for the Explorer Volunteers to do. That is not my job. I coordinate between the Explorers and your staff members for the Explorers to volunteer, set up learning experiences, and ensure the children are able to learn and grow from their experiences.

The same thing happened when Darleen quit, Mary had to cancel going out to Petsmart so the Explorers I had scheduled had to be called and told, no once again. What do you do with the rest of your volunteers when something like this happens? Do you tell them that they can either go home or pull weeds? NO you do not! They are trained so therefore they know what they are supposed to do. How do you expect these children to learn any thing if no one is willing to take the time and teach them.

When I came out to pick Cassie up and was told by Gina, that well Cindy was suppose to be responsible for them today but since she is not here Gina would take the responsibility for the day and they could stay with her and pull weeds or go home. Sarah and Cassie both have completed all of the training. If Gina was going to take the responsibility to watch the girls anyway why could they not work with the animals? She is a staff member right? She is supposed to be the resident trainer right? Why couldn’t they have been assigned to another volunteer or staff member, to help with the morning chores? Or take them up to the cattery and shown how the room is cleaned physically, since they completed the verbal training? Or allowed out in the play yard to throw a ball for the dogs? There is more to taking care of animals and the animals need more then just cleaned up after and feed. If Gina is so busy taking care of the animals when the explorer meetings end that there is no time for her to work with the Explorers; but she has time to sit with the kids while they pull weeds, seriously, there is something wrong with this situation.

Just like you told me last time we talked; “I did my part now do yours”. These kids have all signed up so that they could work with animals not to do manual labor. Dawn and I have invested a lot of time and money trying to get the explorer post up and running. We have done nothing but attempt to create a successful Explorer program, but because Dawn voiced an opinion that we cannot keep telling these kids no, you are ready to kick her off of your property? Your staff member may have been offended by the comment, but the comment was not directed at a single staff member. Then you attempt to threaten me with not hiring me if you have to deal with Dawn? If this is how you and your staff treat volunteers, it’s no wonder volunteers never return. I will say now that if things do not change for the better, then you can find someone else to keep telling these kids NO they can’t work with the animals. Dawn and I will not continue to deal with the frustration and anger from the kids and parents with no definitive solutions to give

Chris Baker
PAL Humane Society
Humane Education Coordinator
Explorer Post 156 Advisor”


After the above request / complaint was sent to Kathi Schlintz, this was sent to the Explorer Post members and parents:
“Date: Sat, 1 May 2010 13:58:04 -0700
From: edpost156@palhumanesociety.org
Subject: Re: Update on Post 156
To: CC: cindy@palhumanesociety.org; kathi@palhumanesociety.org
To the Parents of Explorer Post 156;

The Explorer program was suspended after PAL staff and the Board of Directors reviewed the program as a whole. The explorers were not benefiting from the program in the way it was designed, which was to educate and involve them in animal-related careers. The Explorer Post is a Learning for Life program, which has regulations and guidelines that were not being met. We were previously informed by the Explorer leader that he was considering leaving the program, as it was taking up a great deal of his time. And due to the economy, PAL has been cut back to only three staff members, so therefore would not have the staff to run the program. PAL was also informed that the Explorers that were participating in meetings had decreased and that Explorers were losing interest in the program. After reviewing all of the information we had received, PAL felt the Explorers would benefit a great deal more by being allowed to come to PAL and volunteer as individuals, rather than coming as a group. This would allow them to have more training on a one-on-one basis.

Funds were sent in to Leaning for Life to cover the Explorer insurance. We have contacted them and were told that the money was sent to their national office and refunds would not be given. PAL is currently auditing the finances of the Explorer Post to discover which Explorers paid their yearly dues. Those who wish to get a refund may contact Cindy at PAL, so that PAL can issue a refund to you.

For those of you who turned in AVON orders, those orders should be in by Friday, May 7th and we will call the people from the lists given to come in and pick them up.

PAL does understand that some of the Explorers are disappointed by the suspension of the program, however, PAL will do everything it can do ensure the explorers can volunteer at PAL and continue to learn animal care.

Please contact Cindy with any questions or concerns. You may reach her at (760)240-6848 Ext.225 or email her at cindy@palhumanesociety.org.

Again, thank you for all of your hard work and we hope to see you soon at PAL!

We had parents and Explorer members reach out to us asking why, what happened, when will it start up again, what about the crafts scheduled, the Avon sold, etc…Since we were never advised we directed everyone to Kathi Schlintz. We continued to send emails to Kathi Schlintz asking how the Explorers would be allowed to volunteer when they were not allowed when we were getting them trained and attempting to schedule time with no success. We also requested a Board of Directors meeting to discuss the inappropriate handling of the kids in the Explorer Post and never received a response. As this is a rule/regulation of a Non-Profit Organization this is in direct violation and I have reported PAL Humane Society to the IRS and Apple Valley Chamber of Commerce.
Until PAL Humane Society has a new Board of Directors who gets involved with the CEO/President to insure that the CEO/President is executing proper Non-Profit rules, regulations, funds, etc…I will not have anything to do with this organization.

I've personally experienced the results of this organization in...

PAL Humane Society is a noble concept; however, Kathi Schlintz at the helm has run its course. PAL needs to put someone in charge that is more intelligent, thrifty, resourceful, able to manage funds, generate funds, monitor and audit funds accurately with purpose. Until PAL Humane Society has a new Board of Directors who gets involved with the CEO/President to insure that the CEO/President is executing proper Non-Profit rules, regulations, funds, etc…I will not have anything to do with this organization.

If I had to make changes to this organization, I would...

Remove Kathi Schlintz and get Board of Directors who are involved in every accept of PAL Humane Society. Audit the books.

Would you volunteer for this group again?

Unlikely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Badly

Would you recommend this group to a friend?

Unlikely

What one change could this group make that would improve your volunteer experience?

Replace Kathi Schlintz

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

Yes, but could of had a much bigger impact if managed differently and appreciated for what we were doing.

How did this volunteer experience make you feel?

Mad at people like Kathi Schlintz getting away with advertising as a good organization and behind the curtain is an evil two faced twisted person who should not be allowed to interface with the public.

When was your last experience with this nonprofit?

2010

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Rating: 1 stars  

I started with PAL Humane Society as a foster volunteer years ago. Over the course of about 2 years I fostered dozens of dogs & a couple of cats. While I was a foster volunteer I did not interact very often with the founder Kathi but with the employees of which were awesome. The employees worked there tails off to make this organization work while Kathi was usually off shopping or coming up with some "new idea". I was then offered a job with PAL, that I was very excited about even though I had been told about Kathi's attitude & the way she ran things. I soon realized what it really meant to work for PAL & really got to see behind the scenes. While I worked there full time I also always had a foster animal in my home and was told I still did not due enough even though I worked for free several times a week (as she did not pay overtime). The employees who worked at PAL along with the volunteers had to come into work everyday hoping Kathi was in a good mood. It was very common for her to yell & belittle her staff, as she says she isn't a people person so deal with it. She has been open since 1993 but for all those years she hasn't been able to make PAL what it should be because she doesn't know how to run a business. In 2007 PAL was given half a million dollars and the money was wasted on renovating rented buildings that she decided would become such great things (they all sit empty now full renovated & were never used for what they were suppose to). She would come in every week & have a new idea & just do it & spend the money without thinking about it. She hand picked her board members so she could control them & what ever she says goes. She did "lay off" the Humane Officer when she was on medical leave from giving her mother a kidney. Her excuse was she didn't have the money to pay her but she turned around and hired somebody else at a high pay & gave her right hand man a raise at which combined was higher than the Humane Officers pay. I wish the community could see what PAL is really like. Yes they have helped animals & seniors but if the money had been used like it was suppose to be it would have helped so many more animals & people. Kathi is a master at putting on a great face to donors & the public & then turning & doing whatever she wants with it. I ask donors & the community to look at her & this organization carefully & really know what you are giving to.

I've personally experienced the results of this organization in...

2007

If I had to make changes to this organization, I would...

Close it down

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Role: Professional with expertise in this field
Rating: 1 stars  

I worked for PAL for just 3 short months thinking going in that i had the best job ever..i worked at a humane society where i could help care for animals and get paid for it? wow i guess that was too good to be true..it was too bad. I have never in my life met such a horrible person as Kathi (PAL owner). She has a lot of people fooled by starting a humane society, it was the most ironic thing having a person like her owning such an organization. She was rude, selfish, anda two-faced liar. She treated her volunteers and employees like trash. All she cared about was money and would do anything for a dime.
True story and what was the final straw for me leaving-There was a program at PAL that granted the funds to certain people to get VET care for thier pets who couldnt afford it. This one couple came in with thier application very upset because one of thier dogs needed immediate care. So i took thier application and told them i would let Kathi know and i would get back to them ASAP..well Kathi was too busy all day long to acknowledge this issue when all she had to do was sign a peice of paper. The couple called me several times asking about the application and i had to tell them she was igoring it. And do u know why?! she was BAKING A CAKE for a dog's birthday..a paying customer..and she was in a hurry to get it done and didnt have time to step away for one second to help these poor people and thier dog. She was only concerned about the 20 bucks for the cake she was making. I could not believe it and quit shortly after.
She also would tell people that came in that she dressed unprofessional beause she spent so much time with the animals..um NO..for the 3 months i worked there i maybe saw her with the animals once.
Another reason i quit was because she would stand over me while i was on the phone with our volunteers and then tell me i wasnt strict enough with them and i was too nice.
It's really too bad because the place had tons of potential..

I've personally experienced the results of this organization in...

2009

If I had to make changes to this organization, I would...

replace the owner.

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Rating: 1 stars  

1 person found this review helpful

I was an employee at PAL Humane Society for the past three years. I am taking the time to give my opinion because I feel the public deserves to know what goes on behind closed doors.
To begin with, the founder has no clue how to run a business. Think about it, PAL has been in business since 1993. Why is it that they haven’t grown? Their current office consists of a unit behind a Mexican restaurant. In 2007 PAL was given half a million dollars. Where did it go? Most of it was squandered away fixing up rented spaces at the Apple Valley Inn. One building was converted into a clinic but never opened as a clinic. It eventually became a glorified kennel area. By glorified I mean that dogs were kept in one of the six rooms. Another had a full kitchen installed and stocked for baking treats. Treats were baked for a few months, and then the kitchen stood empty for the remainder of time she paid rent on the building. Yet another was gutted and made into a training room. But, training was virtually impossible because the majority of dogs were housed in that room behind a partition wall. How can proper training take place with dogs outside huge windows, barking at the students? Several other buildings were converted into kennels and catteries just to be abandoned when money became short and PAL had to downsize. In November of 2010 PAL was given another half a million dollars. It was specified by the deceased that the funds be used only for the care of the animals. Not rent or wages. I’m curious how over $100,000.00 in debts plus two months of employee wages, mine included, got paid off after PAL received the money. When it was not supposed to be spent that way.
They say they have alot of programs but in reality the low-cost spay/neuter clinic never happened. I know of several veterinarians in the high desert that refuse to even work with PAL. And the medical manager at PAL is “self taught”. They say they have developed an extensive humane education program. What does that mean? They started a Prison Dog Program in San Bernardino County's High Desert Juvenile Detention & Assessment Center. I was responsible for running that program. Its original intention was to bring in rescue dogs from the facility to be rehabilitated by the juveniles. Since I quit, a volunteer has been going into the facility with her personal dog to teach the classes. And, at the Federal Prison System in Adelanto, they only taught two rounds of classes and haven’t gone back into the facility since. I know this because I was also part of that program. There is no grooming salon. The groomer was laid off back in October 2010 because she had to ask repeatedly to be paid. There is no training facility. Where would it be? And gift shop consists of a hallway area as you walk into the facility doors. It’s funny how the first sentence in their mission statement says “Prevention of cruelty to animals by any reasonable means” Unfortunately, when the cruelty officer took a leave of absence to donate her kidney to her mother, the program was eliminated. I know through behind closed door conversations, that the program was eliminated as an excuse to lay off the cruelty officer.
And finally, I feel everyone should know. When I quit, PAL had two of the four remaining dogs in their care euthanized because they were falsely deemed “unadoptable”. The other two were taken to Apple Valley animal control and had to sit in their cells to wait their obligatory three days before being euthanized. So, how is it that they can boast they are the only no-kill shelter in the high desert and get away with killing perfectly healthy dogs? These and many more “secrets” are kept hidden from the public, volunteers and even board members. Think about this the next time you pull out your checkbooks.

I've personally experienced the results of this organization in...

person for the past three years.

If I had to make changes to this organization, I would...

close it down

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

None

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2011

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Review from Guidestar
Rating: 1 stars  

I would not reccomend this organization to anyone. I have donated my time and my aeroplane for fund raising activities and will never do so again. PAL is totally mismanaged and funding is not spent how it should be. Animals have died from lack of medical treatment. My wife played a key roll in the Prison Dog Program and finally left after not being paid for 2 months. She was extremely dedicated to the cause and was very much torn between staying and leaving. There were times when she would come home almost in tears because of what she saw. As far as I am concerned PAL is there for the money not the animals. I have two words to discribe one individual who has been working for PAL for a number of years: lazy and self centered. She does not deserve to be there. This is a harsh review but, it is honest. As stated the best thing that could happen to PAL is replace the managment.

I've personally experienced the results of this organization in...

Person.

If I had to make changes to this organization, I would...

Change management.

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Rating: 5 stars  

We were impressed with the dedication of the workers and the overall operation of the organization. The cleanliness of the facility stood out, as well as how orderly everything was. The lady in charge of the sanctuary not only was concerned with the present - day-to-day operations, maintenance and upkeep of the physical plant - but it was obvious that she had a vision on where she wanted to take the organization in the future. Overall very positive feeling from an organization filling what is generally viewed by society as a sad and negative function, i.e. abandoned pets. We made a sizeable donation and later donated all the grooming equipment we had used on our two pet dogs.

I've personally experienced the results of this organization in...

We've observed newspaper ads by this organization and have been favorably impressed by them.

If I had to make changes to this organization, I would...

In a perfect world there would be no need for this organization, but our world isn't perfect by a long shot. With more money, workers, and a larger facility, more abandoned animals could be cared for.

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Review from Guidestar
Rating: 5 stars  

Thanks to PAL, once a month I deliver donated pet food and supplies to the elderly who need assistance because of financial hardship. Without this assistance, many of the elderly would have to give up their pets. This would be a tremendous loss as these animals often are viewed as "family" to them. Their cat(s) and/or dog(s) provide the love and companionship in too often very empty lives. I have delivered supplies for almost two years. During this time, I have come to know each of them and their wonderful animals, and it has absolutely enhanced my life with new friends, both in the elderly and their pets. I look forward to my monthly Saturday deliveries when I can catch up with them all; it enhances my life. Thanks, PAL, for providing very necessary support for seniors and a rewarding experience for me.

I've personally experienced the results of this organization in...

The contact I have with senior citizens who otherwise may not be able to keep their pets.

If I had to make changes to this organization, I would...

win the lottery and give them the money they need to continue.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

What one change could this group make that would improve your volunteer experience?

None.

Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

I have developed friendship with both the seniors and their pets.

How did this volunteer experience make you feel?

I feel extreme gratitude for the new people and animals I have met, for what I have in life, for the wonder of both humans and animals that share this world with me.

When was your last experience with this nonprofit?

2011

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Review from Guidestar
Rating: 5 stars  

I don't really have a story, but I have known others that do have a story. The stories are heartwarming, tear filled, even heartbreaking at what these dear creatures have endured before P.A.L. rescues them. I have watched and listened to the caring and dedicated personnel and volunteers at the Apple Valley P.A.L. group. The High Desert can be a very harsh place for abandoned and stray animals. We have the intense heat with very few water sources for animal life. Freezing temperatures and worst of all for strays or abandoned animals is the constant threat of attack by natural wildlife. The P.A.L. people remember these 4-legged souls deserve to be warm, fed, loved and living in a safe enviroment. This takes time and money. Time they give in abundance. Funding, they don't haven in abundance. That is why P.A.L. Apple Valley needs donations. Their doors need to be kept open.

I've personally experienced the results of this organization in...

yes

If I had to make changes to this organization, I would...

no canges

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Review from Guidestar