Operation Lookout National Center For Missing Youth

Rating: 2 stars   9 reviews

Issues: Human Services, Crime & Law

Location: 6320 Evergreen Way Ste 201 Everett WA 98203 USA

Mission: OPERATION LOOKOUT -founded 1984, provides parents with missing children casework in conjunction with law enforcement and authorities, nat'l and int'l. 24 Hour helpline for ER's and Sightings. There is never a fee for service. Staff are volunteer and paid. Our goal is to recover a missing child swiftly using broadscope picture broadcasting and the internet, and search techniques customized to fit the case at-hand.
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Role: Professional with expertise in this field
Rating: 1 stars  

1 person found this review helpful

The organization never even picks up their own hotline calls. They leave that up to their answering service to decide whether a call is important enough to even take a message. But they're in good company. The National Center for Missing and Exploited Children, with a $48 million annual budget, is only open 9-5 weekdays. It would seem that when one is operating an organization that deals with potentially life-threatening situations, that there would be a trained staff member to answer the phone 24/7. So, let me get this straight. The charity gets millions of dollars in contributions, and then hires a $10 a month answering services to run their hotline.

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

None

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2012

 
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The generous 'Gift-In-kind' donation provided month by month for many years by Kelleys Answering Services is deeply appreciated and highly valued by OPERATION LOOKOUT. This service has been provided by the medical answering service division, 24/7 since the early 90's as their way of helping. When a client or citizen dials 1-800-LOOKOUT (566-5688), 1-800-782-SEEK (7335), or 425-771-SEEK (7335), the call is professionally answered, "OPERATION LOOKOUT, What is the nature of your emergency?" The response aids the operator to triage the call for patch-through to the on-call case manager, to put it through to the office back line dedicated for urgent situations, or to delay it for the next available person...It would bring this service great displeasure to learn they missed an important life-saving call. If you or anyone you know has been placed on a long HOLD or not responded to in a timely manner, please notify us at oladmin@operationlookout.org.