Operation Homefront, Inc

Rating: 4.24 stars   78 reviews

Address:

1355 Central Parkway S Suite 100 San Antonio TX 78232 USA

Mission:

Operation Homefront (OH) mission is to build strong, stable, and secure military families so they can thrive in the communities that they have worked so hard to protect.

Operation Homefront provides direct services to alleviate a military family’s or individual’s actual/complete emergency financial burden, as well as counseling and/or recovery support. Emergency financial assistance is in the form of checks paid directly to mortgage lenders, auto mechanics, contractors, hospitals, doctors, dentists and other providers. Other emergency funding assistance, which an applicant receives within 24 to 72 hours, includes the following:

  • Financial assistance
  • Emergency food
  • Emergency home repairs
  • Critical baby items: formula, food and diapers
  • Home and appliance repair
  • Furniture and household items
  • Local moving assistance
  • Community events
  • Wounded Warrior Transitional Family Housing

Results:

Since its inception, Operation Homefront has provided more than $128 million dollars of funding to programs to benefit military families.

Direct beneficiaries per year:

Last year, Operation Homefront provided $4.2 million in emergency assistance to 2,300 military, veteran and wounded warrior families.

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www.operationhomefront.net

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Reviews for Operation Homefront, Inc

Rating: 5 stars  

Not only have they helped me and my family personally, they helped the Family Readiness Group for my husband's ship while it was deployed. They are amazing and great people.

 
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Rating: 2 stars  

2 people found this review helpful

First off I will say you can receive a home from this organization however the condition of the home is the real issue. It seems like all major appliances began to break down as soon as the home was deeded over. Even a maintenance man who oversaw the remodel said the organization went very cheap on the remodeling. Now I'm greatful for the opportunity I was given with a free home but these homes are donated by Chase bank which means no one is really paying for it and you have celebrities like Tim McGraw and Kenny Chesney donating time and money along with common people but they cant afford to put a decent dishwasher or dyer (which has broken as of late). They couldnt even put a garage opener on for a 100% disabled vet to help lighten the load especially in the snow. My windows were broke and the organization said they would fix it but that never happened. Twice they miscalculated our property taxes and expected me to make up for there mistake financially. After the first year I couldn't wait for the deed. All i want to do now is sell this place and move on. A bit of advice: research your property taxes of the area you are applying for; don't except the home if you are not satisfied; dont purchase the home appliance warranty they offer because its crap! And enter this situation knowing the home might not be what you want or in great condition however if you can stomach it hold on for the probationary period then sell and get a few 100 grand and get what you really want. My experience might have been easier if i knew this coming in. Good luck

 
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We are sorry to hear this was not a positive experience for this family who is receiving a mortgage-free home as part of our Homes on the Homefront program. We do our best to match the right home with the right family at the right time. Each home may have maintenance issues, as any home does, and we do our best to explain what the family will need to cover as part of the deeding process, as they will need to maintain the home on their own eventually. Families can choose to walk away from the home at any point during the program, and the home would then be awarded to another family.

Rating: 1 stars  

3 people found this review helpful

yes i submitted an application (45125) for assistance. I was handled very badly by the case worker assigned to me didn't help. I submitted everything i thought you would need and then I was contacted over a week later stating you needed a lot more things, which i busted my butt providing to you. I was called eventually by y'all only to get a voicemail message left with most of the time was 5 to 10 seconds with no clear intent or instructions. A lot of the time i would call the number right back only to get a voicemail which i would leave and not have my calls returned for a few days only to be told today that you need even more and that if i don't give it to you by tomorrow my case would be closed all while I'm struggling. I don't even have family here which i stayed in this area because of my cancer treatment and don't even have the money to see family for the holidays and on top of that i get treated like this from your organization to the point where i feel all my pride, respect, and dignity was tossed to the side all for a promise of help that doesn't seem like your interested in providing. I will be submitting reviews of all this to my friends, family, service members i know as well as online and writing others to spread awareness of this issue. Im a combat wounded Purple Heart reecipient fighting terminal brain cancer and i feel i deserved better treatment then me made to feel like a beggar, bum and overall worthless person by a non profit that takes money claiming to be here to help us.

 
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Rating: 3 stars  

1 person found this review helpful

My experience here at Homefront has been very positive and also very helpful,I have been helped out in many ways by the GED program tutors. Also when you're involved in this program, they offer food bags. I am very thankful for Homefront and I will always keep in touch!

-SH

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Likely

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2013

 
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Rating: 5 stars  

2 people found this review helpful

Operation Homefront responded quickly to our families need for a major vehicle repair while my husband was deployed. They were a very caring group of individuals that made me comfortable asking for help. I was treated with respect and concern from start to finish. They handled the entire case quickly! We are so greatful for this spectacular organization!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

 
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Car trouble grinds everything to a halt. So it's truly our honor to step in and help families like yours who give so much to defend our country. We wish you all the best.

Rating: 5 stars  

1 person found this review helpful

My experience here at Homefront was very positive because the staff here is very educational. They push you to your highest learning ability. Homefront changed my life in so many ways. Once I leave here I will continue my education for a better career. Homefront push every woman and will change their life for the better. Homefront everyday tell you that you will be successful and always have faith in yourself because they have faith in you. Sincerely, L.C.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

 
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We are so glad your experience with us has been positive. You sound like a motivated, intelligent person who is ready to pursue a great future. We wish you all the best!

Rating: 5 stars  

1 person found this review helpful

I am a 40% disabled veteran (pending 60%) and i have a occupational impairment. I had been having money issues and my disability check had not been cutting it. OH paid my rent and the past due and gave me $100 for food assistance that I did not request. I recommend them to ANYONE in a bad situation.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

 
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Thank you for sharing your story. It's our honor to help people like you who sacrifice for our country. And we are grateful to all of our supporters who make it possible. Our best to you!

Rating: 5 stars  

1 person found this review helpful

I am a disabled 2X OEF wounded warrior who served in the U.S. Army for 6 years. My wife and I had just recently relocated for work with our 11 month old son, when we found out we were expecting our second edition to our family. With both of us working four jobs between the two of us, learning how to be parents, and dealing with some of my medical issues, we were completely lost when our primary vehicle broke down on the side of the road. We looked into several different financial assistance programs and started to consider selling some of our furniture when we reached out to Operation Homefront. My first impression was very positive, just from a client service perspective. Once we were finished with our application process, we were assigned our case manager Will. He was incredibly helpful and supportive to circumstances and made sure that we felt confident that help was on the way. Not only did Will and his team at Operation Homefront assist with vehicle repair, but they also send us a gift card. Thank you Operation Homefront, Thank you Will and his team, and thank you all the supporters of such a worthy cause. My family is very grateful and will always remember your kindness.

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2011

 
Flag review

We are always encouraged by stories like yours -- a great family of patriots who just need some help when a crisis arises. We are grateful to those who support us so we are able to help someone like you get through a rough spot. It is our privilege to provide assistance because you have sacrificed so much for our country.

Review from CharityNavigator
Rating: 5 stars  

my husband was injured in OEF, OIF in 2008 & again in 2010 on his knee. Well Jan. 15th 2013 our 3rd son had surgery on his skull at the age of 3 months! so we have been trying to catch up on other bills. Operation Homefront helped us pay some of our bills. they are by far the best none profit company to help military families of injured soldiers! Thank You Operation Homefront!!

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

 
Flag review

Thank you for your service! It's our honor to step in and help when we can. We wish your family all the best and quick recovery and good health for your son!

Review from CharityNavigator
Rating: 4 stars  

I am a disabled Iraq War Veteran. I received assistance from Operation Home Front, that prevented my house from being foreclosed. They also assisted me in auto repairs I desperately needed because I only have 1 vehicle to get around in. I am glad there are organizations out there like this to help Veterans. Thanks to everyone at Operation Home Front and God Bless each of you!

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

 
Flag review

Thank you for sharing your story. We are honored to make a difference for families like yours who have given so much to serve our country. We are grateful to the people who give their time and dollars to make all of this possible.

Review from CharityNavigator