Novato Youth Center

Rating: 4.29 stars   14 reviews

Issues:

Location: 680 Wilson Avenue Novato CA 94947 USA

Mission: The NYC believes all youth have talents and strengths and the right to lead healthy, happy lives. Its purpose is to mobilize the community and support families to respect, nurture and guide young people, through advocacy and services for children, youth and families.
Geographic areas served: Marin County
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Community Reviews

Rating: 5 stars  

I am a current Novato Youth Center board member and a parent of a 3 year old child currently enrolled in the preschool. My son has been attending the Novato Youth Center since he was 16 months and has been in the pre-todddler and toddler rooms. We have had an amazing experience with the program. All of the teachers are wonderful and so caring with the kids. We really appreciate the communication we receive at the end of the day informing us of the activities and meals as well as how his day went. I highly recommend the Novato Youth Center to everyone who is looking for a safe and enriching place for their child.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

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Rating: 1 stars  

Poor communication from staff to parents. Breakfast is supposed to be served till 9 am to the kids and there were instances where I would find out my child didnt eat, despite the fact that I had her at school before 9. This organization has a lot of staff whose children attend the program. The staff kids are clearly favored over the other children. I feel there was a conflict of interest when my child and one of the coordinator's of the youth program's daughter had a conflict and the person who handled it was the mom of the child my daughter wasn't getting along with. When I asked her about what happened, she didn't seem to take my concern seriously at all, and was more concerned about checking in with her older daughter about her school day. The lack of respect I received as a concerned parent was insulting. Like I said, her being involved as a staff, being that her daughter was involved, was very k appropriate. Lastly, my final issue that ultimately caused me to unenroll my child from the program was when my 5 year old was left at school without her scheduled ride picking her up. I had been trusting my child to be in the care of these people, yet they weren't dependable for a ride after school as it had been arranged. I didn't receive the slightest apology when the matter was brought to the staffs attention, till I informed them that my daughter would no longer be enrolled in their program. At that time, I received an apology that happened too late. This organization says they are about nurturing children, but its not the feel that was given.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2012

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Role: Client Served
Rating: 5 stars  

6 people found this review helpful

I am a parent of 2 children who attend the youth center. Both of my children started at NYC when they were only a few months old. What a difficult decision for a parent to make! But I found it was an amazing experience for me and my kids! My daughter (almost 5) just moved to their Kindergarten room. She is already sounding out and spelling simple words, doing math problems and learning how to get along with her peers. My son (not yet 3) is in the toddler room and can identify the entire alphabet and even write a few letters! He can recognize and spell the letters of his name. He's been doing that since he turned 2!! While I would like to take credit for my children's brilliance, I know that NYC has a huge part in these developments. Both of my children potty trained before they were 2 1/2 years old. NYC helped me with this awesome feat! The teachers are warm, kind and caring. They even do parent development so that parents can discuss our mutual concerns and issues that arise with our kids. I know the entire ECE staff as they really work together to make the center a knockout. When kids transition from one room to another, they work with the kids until they are ready to move to that next step. They really seem to be in tune with the child's needs. I could rave on, but I will close with the fact that the leadership of the NYC is unparalleled. From the Board of Directors to the Management Team, Administrative team and teachers. You will not find a childcare center in Novato with people who are more dedicated to their jobs, but more importantly to the children than at NYC. No wonder the school's motto is Success Starts Here! I am a believer and know my kids will be successful from the start they have gotten at NYC!

I've personally experienced the results of this organization in...

My children's development and successes in being in the ECE and PCIT counseling program.

If I had to make changes to this organization, I would...

Expand the buildings to create more room for childcare and generate more revenue for programs.

What I've enjoyed the most about my experience with this nonprofit is...

Their dedication to my children's well being and what wonderful children they have turned out to be under the care of NYC.

The kinds of staff and volunteers that I met were...

Kind, caring, helpful, flexible, dedicated.

If this organization had 10 million bucks, it could...

Help the Community on a bigger scale than it does now. It does so many things so well I don't know that it would do more or better things...it would just be able to reach more people.

Ways to make it better...

I had more time to volunteer at the center to give back what they have given me.

In my opinion, the biggest challenges facing this organization are...

funding

One thing I'd also say is that...

In the 4 plus years my family has been at NYC, I have seen it grow and evolve. Yet, with all of its accomplishments, no one is content to stay static. They are always looking for ways to continue to get better.

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2010-6-01

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Rating: 5 stars  

5 people found this review helpful

My children have thoroughly enjoyed the facility at NYC. The indoor soccer is a fabulous sport that is played at the Novato Youth Center. Our daughter loves the arts and crafts room; and our son loves the entertainment center. Both love the food that has been provided there. The faculty is committed, inspiring, and very kind. Our 5 year old daughter says, "It's the best place I've ever been." -- Toni Shroyer, Novato, Realtor - Pristine Properties

I've personally experienced the results of this organization in...

the positive attitudes of the children served.

If this organization had 10 million bucks, it could...

reach more children and expose them to a positive environment

When was your last experience with this nonprofit?

2010-3-01

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Review from Guidestar
Rating: 4 stars  

5 people found this review helpful

This place is like an extended family. Not only does my daughter get stellar stimulation, love, and care but they offer parenting classes, they have family counseling, and they are all over the community! The staff and volunteers are so committed to helping our youth grow and learn. I'm grateful to have the Novato Youth Center in our community. Like their video says, "every community should have one!"

I've personally experienced the results of this organization in...

my child's development! She has great socialization skills, knows all her letters and even speaks some Spanish!

If I had to make changes to this organization, I would...

continue to build the skills of the staff and host more events.

What I've enjoyed the most about my experience with this nonprofit is...

the warmth and love from the staff.

The kinds of staff and volunteers that I met were...

amazing! Youth and adults, all ethnic backgrounds, smart and energetic.

If this organization had 10 million bucks, it could...

change the world!

Ways to make it better...

we had more parents involved as volunteers.

In my opinion, the biggest challenges facing this organization are...

funding for programs and lack of community awareness about how great it is.

One thing I'd also say is that...

Thank you, teachers and staff!

When was your last experience with this nonprofit?

2010-3-01

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Review from Guidestar
Rating: 1 stars  

4 people found this review helpful

I'm not sure about this place. My nephew was a 3rd grader there. I finally convinced my brother to take him out. When I would pick him up I always heard the teachers yelling at the kids. My nephew said they always yell. I worked with children in Arizona. Teachers like that would NEVER be hired there.

I've personally experienced the results of this organization in...

the many times I picked up my nephew.

When was your last experience with this nonprofit?

2009-2-01

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Role: Client Served
Rating: 4 stars  

4 people found this review helpful

NYC is a safe, fun after school environment for my sons. I especially appreciate the time the children devote to homework. My children usually finish their homework before they come home. NYC has a variety of activities. They have a large gym for kids that like sports and a large game room. Although this is a large facility they do a good job of segregating children into different age groups. Supervision is also good. Most of the staff are also parents that are active in the community.

I've personally experienced the results of this organization in...

the development of my children's work habits

If I had to make changes to this organization, I would...

not do a better job

What I've enjoyed the most about my experience with this nonprofit is...

That the staff sincerely care for the children.

The kinds of staff and volunteers that I met were...

very experienced

If this organization had 10 million bucks, it could...

provide free after school services to needy families

Ways to make it better...

no gripes

In my opinion, the biggest challenges facing this organization are...

Likely to be funding

One thing I'd also say is that...

When was your last experience with this nonprofit?

2008-8-01

Was this review helpful? 
Rating: 5 stars  

5 people found this review helpful

The NYC is a great place for young children.From geting kids their breakfast , geting them to school in the AM, giving them a good start in the AM .The NYC is my choice for care.My AM is peaceful knowing my girls are in good hands. They get my kids in the PM , GIVE SNACK.. and do homework... what a BLESSING. Most important the staff...

I've personally experienced the results of this organization in...

yes

If I had to make changes to this organization, I would...

do nothing different

What I've enjoyed the most about my experience with this nonprofit is...

everything

The kinds of staff and volunteers that I met were...

great

If this organization had 10 million bucks, it could...

be the best in the worldno

Ways to make it better...

not/a

In my opinion, the biggest challenges facing this organization are...

none

One thing I'd also say is that...

no

When was your last experience with this nonprofit?

2008-1-01

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Rating: 5 stars  

5 people found this review helpful

I first found NYC in the summer of 2007. My daughter and I went for a tour and she and I both felt very comfortable with the teachers, structure as well as activities available to her. The hours are great, the summer care is amazing with field trips and all sorts of activities. The care my daughter is given is much to what she can expect at home. It keeps the structure for her and allows me to feel comfortable in having her attend. The entire staff has been extremely helpful and willing to meet my childs needs. I highly recommend NYC!

I've personally experienced the results of this organization in...

many of the children. They all seem happy to be a part of the NYC group.

What I've enjoyed the most about my experience with this nonprofit is...

seeing my child happy, meeting other parents and students.

The kinds of staff and volunteers that I met were...

100% professional and knowledgable

If this organization had 10 million bucks, it could...

only enhance the lives of the children

When was your last experience with this nonprofit?

2008-1-01

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