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19 Reviews
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November 30, 2012
1 person found this review helpful

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November 30, 2012
1 person found this review helpful

I love the Help me Heal program and that they give updates on how the animals are doing. It's nice to see the pet whose story made me want to contribute be well & ready for adoption or be in their new home. I like that they care for animals who would probably not be given a chance in other agencies.

More feedback...

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

November 17, 2012
1 person found this review helpful

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Review from CharityNavigator
November 17, 2012
1 person found this review helpful

they refused to answer requests for information on how donations are spent and when i stopped donating they have continued mailings several months after i asked them to stop

More feedback...

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2012

January 25, 2012
3 people found this review helpful

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Review from CharityNavigator
January 25, 2012
3 people found this review helpful

I've seen poor reviews for NSALA here on CN, and everyone is entitled to their opinions. But CN does not address anything relating to how they (charities) operate their "services". They give the ASPCA 4 stars, and we know they have the highest kill rate in the country. I personally don't find having total admin expenses less than 4% and fundraising expenses less than 17% outrageous, when you consider they do not euthanize ONE animal that can be saved. The same cannot be said for many of the "4 star" animal charities/shelters out there.

More feedback...

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

October 23, 2011
5 people found this review helpful

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Review from CharityNavigator
October 23, 2011
5 people found this review helpful

I used to donate to this group, but after reviewing their financial data, it seems that they spend a fortune on management salaries, almost 350K for the president...I feel that the money I donate should be used for animal welfare, and not to pay such exorbitant salaries.

The Great!

I've personally experienced the results of this organization in...

Yes

Ways to make it better...

If I had to make changes to this organization, I would...

Significantly reduce the management overhead and especially the exorbitant salaries they are paid instead of using the funds for animal welfare

July 23, 2011
9 people found this review helpful

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July 23, 2011
9 people found this review helpful

For several years I donated to this charity because it advertises 'the largest no-kill shelter'. I am not in their area so I assumed their facility was as their beautiful website portrays it. Eventually I got a chance to visit and was very upset to find out what the place is actually like. I gave hundreds of dollars to these people and the animals and environment aren't even kept clean. Most of the workers don't seem to know what they are doing. For the amount of $ that I donated to my sponsor animal every month, he should have been living in the Taj Mahal!

I cancelled my sponsorship but they kept sending me mailings and emails. I finally had to change my email to get them to stop even though I asked them to take me off their email and mailing list. Once you give anything to this organization they will NEVER leave you alone and NEVER stop asking for more money. They probably look at all donors as "suckers" or "cash cows" to be milked for every possible dime, to finance their glossy mailings and high-tech websites.

The Great!

I've personally experienced the results of this organization in...

Learning how much a charity can mislead donors about what they are really like.

Ways to make it better...

If I had to make changes to this organization, I would...

Respect people's requests to be taken off email and snail mail lists!

More feedback...

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

May 24, 2011
5 people found this review helpful

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Review from Guidestar
May 24, 2011
5 people found this review helpful

I recently made a donation to honor a family member's anniversary. Staff members handling the donation were rude, dismissive and unhelpful. I received no response to written or telephone communication. If this is how they operate when dealing with donors, how are they treating animals in their care?

The Great!

I've personally experienced the results of this organization in...

No response to messages

Ways to make it better...

If I had to make changes to this organization, I would...

Start all over again with new staff, new mission statement.

More feedback...

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2011

May 3, 2011
5 people found this review helpful

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Review from CharityNavigator
May 3, 2011
5 people found this review helpful

this charity is not efficiently using donation income. Overpaying fundraising and overpaying salaries

The Great!

I've personally experienced the results of this organization in...

I have compared th efficiency of this charity to the other similar ones and realized my money is better used somewhere else

Ways to make it better...

If I had to make changes to this organization, I would...

lower by at least 45% the amount wasred in fundraising. Other similar c hatiries do not pay their president and high officials thst much smount. THIS IS SUPPOSED TO BE A CHARITY .....a substantially greater amount should go to the programs. Other charities do it why not them

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