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19 Reviews
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December 29, 2011
3 people found this review helpful

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Review from CharityNavigator
December 29, 2011
3 people found this review helpful

It's a shame that this organization pays so much to the CEO. That alone will keep me from donating to them. Other CEO's who make this much are bringing in 4 times the donations, so maybe they're worth it, but this CEO should be ashamed of him or herself.

More feedback...

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2011

November 2, 2011
11 people found this review helpful

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Review from CharityNavigator
November 2, 2011
11 people found this review helpful

As a former employee of NSALA, I've seen the good, the bad, and the ugly. I do believe that NSALA could be a truly fantastic organization, but unfortunately it's currently run by a group of administrators that could care less about the animals they claim to protect. There are many good people that work there and who take excellent care of the animals, but the management has some serious problems that do trickle down to the level of the animals. The Medical Center is a full animal hospital on site where any sick cats or dogs are hospitalized until healthy enough for adoption. This area of NSALA is absurdly understaffed, leaving a skeleton crew of good-hearted, hard-working employees with far too many responsibilities to be able to take good care of the sick animals. And unfortunately, due to the # of animals in any shelter that are in close contact with one another, it's inevitable that most dogs and cats coming through the shelter end up with at least a minor infectious disease, which leads to a very busy hospital. The people who run NSALA do not devote any amount of effort to fixing the huge problems in the medical center, presumably because adopters are restricted to the clean, well-staffed main "kennel" building and never set foot in the hospital area. No amount of protest from the staff regarding these problems gets through to the administrators of NSALA, and they would much rather fire someone who is a potential whistle-blower than actually deal with the problems at hand. Aside from the poorly managed medical center, NSALA also has a reputation for bad customer service that is well deserved. Until this organization is run by a different group of administrators who truly care about the mission statement of the organization and who can better distribute the millions of dollars they bring in every year and who can provide an appropriate level of respect for their animals, employees and clients, NSALA will continue to have an extremely high employee turnover rate and many unhappy clients. I witnessed a number of terrible things that happened to animals there that were a direct result of incompetent people were running the organization. If you want your donations to go toward helping animals, I urge you to do your research and find a different charity that truly stands by its mission statement.

The Great!

I've personally experienced the results of this organization in...

Adopted two pets from NSALA

Ways to make it better...

If I had to make changes to this organization, I would...

Require more transparency with regards to the inner-workings of the organization, add enough staff to take appropriate care of the animals in the shelter, improve human resources department to allow better communication between management and staff, and improve client relations so people will want to return to NSALA and recommend it to others.

More feedback...

How does this organization compare with others in the same sector?

Badly

How much of an impact do you think this organization has?

A lot

Will you recommend this organization to others?

No

When was your last experience with this nonprofit?

2011

October 23, 2011
5 people found this review helpful

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Review from CharityNavigator
October 23, 2011
5 people found this review helpful

I used to donate to this group, but after reviewing their financial data, it seems that they spend a fortune on management salaries, almost 350K for the president...I feel that the money I donate should be used for animal welfare, and not to pay such exorbitant salaries.

The Great!

I've personally experienced the results of this organization in...

Yes

Ways to make it better...

If I had to make changes to this organization, I would...

Significantly reduce the management overhead and especially the exorbitant salaries they are paid instead of using the funds for animal welfare

August 28, 2011
6 people found this review helpful

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Review from CharityNavigator
August 28, 2011
6 people found this review helpful

This organization is completely run by a self serving, over paid individual whose main concern is image and not quality of the mission at hand. Working limited hours per week with little to no input or progressive thinking he puts NSALA in a bad place. The organization is known in the industry as bullies and labeled the "puppy mill pet store" because of their aggressive tactics to monopolize available animals.

The volunteers and a few key people really do care because it really is about saving lives..but this organization lays off anyone who may disagree or make a suggestion that goes against the grain.

Again, it's a shame because it really could be the National Brand they claim to be.....but unfortunately with the current management will never succeed.

The Great!

I've personally experienced the results of this organization in...

as a former employee

Ways to make it better...

If I had to make changes to this organization, I would...

Restructure the board of directors with individuals that have the appropriate credentials and progressive ideas to make NSALA a successfull, properly run organization.

More feedback...

Will you volunteer or donate to this organization beyond what is required of advisors?

No

How much of an impact do you think this organization has?

A lot

Will you tell others about this organization?

No

July 23, 2011
9 people found this review helpful

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July 23, 2011
9 people found this review helpful

For several years I donated to this charity because it advertises 'the largest no-kill shelter'. I am not in their area so I assumed their facility was as their beautiful website portrays it. Eventually I got a chance to visit and was very upset to find out what the place is actually like. I gave hundreds of dollars to these people and the animals and environment aren't even kept clean. Most of the workers don't seem to know what they are doing. For the amount of $ that I donated to my sponsor animal every month, he should have been living in the Taj Mahal!

I cancelled my sponsorship but they kept sending me mailings and emails. I finally had to change my email to get them to stop even though I asked them to take me off their email and mailing list. Once you give anything to this organization they will NEVER leave you alone and NEVER stop asking for more money. They probably look at all donors as "suckers" or "cash cows" to be milked for every possible dime, to finance their glossy mailings and high-tech websites.

The Great!

I've personally experienced the results of this organization in...

Learning how much a charity can mislead donors about what they are really like.

Ways to make it better...

If I had to make changes to this organization, I would...

Respect people's requests to be taken off email and snail mail lists!

More feedback...

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

July 15, 2011
1 person found this review helpful

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July 15, 2011
1 person found this review helpful

Dog poop on the floor, dog poop on the ceiling, flaming dog poop on my front porch after I complained about the dog poop on my dog. They should call this place "North Shore Animal Feces", because that's all you get when you step foot/animal foot into the building. Also, not that it's their fault or anything, but they are in the sketchiest part of Port Washington, and although I can't prove it, I'm pretty sure they keep releasing rogue feline agents in an attempt to build a guerilla stray cat army to topple the North Hempstead regime. Scary doog poop. I stepped on a broken bottle walking down that street in flip-flops, and none of the animals lifted a paw to help me.

The Great!

I've personally experienced the results of this organization in...

The amount of poop in a paper bag left on my front porch. It was on fire, and while I tried to stomp the fire out, I discovered the contents of the paper bag were, in fact, poop.

Ways to make it better...

If I had to make changes to this organization, I would...

Investigate my own claims regarding the stray cat army, do something about the dog poop, and possibly open a mongolian barbeque.

More feedback...

Will you volunteer or donate to this organization?

Unlikely

How much of an impact do you think this organization has?

A little

How did you learn about this organization?

Stumbled upon it looking for some frozen yogurt.

When was your last experience with this nonprofit?

2011

May 24, 2011
5 people found this review helpful

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Review from Guidestar
May 24, 2011
5 people found this review helpful

I recently made a donation to honor a family member's anniversary. Staff members handling the donation were rude, dismissive and unhelpful. I received no response to written or telephone communication. If this is how they operate when dealing with donors, how are they treating animals in their care?

The Great!

I've personally experienced the results of this organization in...

No response to messages

Ways to make it better...

If I had to make changes to this organization, I would...

Start all over again with new staff, new mission statement.

More feedback...

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2011

May 3, 2011
5 people found this review helpful

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Review from CharityNavigator
May 3, 2011
5 people found this review helpful

this charity is not efficiently using donation income. Overpaying fundraising and overpaying salaries

The Great!

I've personally experienced the results of this organization in...

I have compared th efficiency of this charity to the other similar ones and realized my money is better used somewhere else

Ways to make it better...

If I had to make changes to this organization, I would...

lower by at least 45% the amount wasred in fundraising. Other similar c hatiries do not pay their president and high officials thst much smount. THIS IS SUPPOSED TO BE A CHARITY .....a substantially greater amount should go to the programs. Other charities do it why not them

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