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Nonprofit Overview

Causes: Group Health Practices, Health

Mission: Since 1997, we have been committed to our mission of improving the health and well-being of our members and their diverse communities. Today, as a Tufts Health Plan affiliate, we provide access to high-quality, comprehensive health care coverage to more than 215,000 residents who qualify for MassHealth, Commonwealth Care, and the Medical Security Program in more than 300 cities and towns across Massachusetts. Our mission: Our health plan improves the health and well-being of our members and their diverse communities. Our vision: Network Health is the plan of choice for MassHealth and Commonwealth Care members and providers. We are nationally recognized for our innovative programs and partnerships. Our core values: Our members come first. Their health care needs guide all our decision-making. Our partners are key to our success. We partner with members, health care professionals, and community groups to advance excellence in care and service. Our employees are our greatest asset. We respect the worth of each employee. Our work environment promotes creativity, teamwork, professional growth, and a bias to action. Our integrity is absolute. We are good stewards of our resources while being socially responsive to the needs of the diverse communities we serve. Our services are driven by quality. We strive for continuous improvement and innovation in all that we do.

Results: We offer an integrated care model, providing a team of in-house medical, behavioral health, social care, and pharmacy professionals to coordinate member care, and partner with more than 20,000 primary care providers, specialists, hospitals, and community organizations across Massachusetts. We earned National Committee for Quality Assurance (NCQA) “Excellent” Health Plan Accreditation, NCQA’s highest accreditation rating, for our Network Health Together plan. Since 2010, we have been ranked a top-10 Medicaid health plan nationally, according to NCQA's Medicaid Health Insurance Plan Rankings. Additionally, we are nationally recognized for our innovative programs, garnering a Case In Point Platinum Award for Best Overall Case/Care Management Program from Dorland Health, and for having the Top Leadership Team among health plans nationally from HealthLeaders Media.

Programs: Operating as a nonprofit, we are one of six organizations contracted by the Commonwealth of Massachusetts to serve a portion of our state’s Medicaid and Medical Security Program population. We offer three health plans: Network Health Together® (our MassHealth plan), Network Health Forward® (our Commonwealth Care plan), and Network Health Extend™ (our Medical Security plan).

Community Stories

6 Stories from Volunteers, Donors & Supporters

General Member of the Public

Rating: 5

The Network Health representatives that I spoke to were very helpful and made their plan options and costs easy to understand. They offered to help me fill out the paperwork and seemed genuinely concerned about my case. Thank you Network Health!

Laura99

General Member of the Public

Rating: 5

A friend of mine has network health and they have been wonderful! Any time she needs assistance, from asking questions about the paperwork to setting up appointments, the staff are always more than willing to do their absolute best to aid her. Really helpful and dedicated organization. Thank you!

1

General Member of the Public

Rating: 5

Network Health really cares about its members and goes out of their way to make sure they understand what's available to them. They are a great resource for people looking for help in understanding a complicated thing.

General Member of the Public

Rating: 3

Little disorganized. Lack sharing of information form one person to the next.

General Member of the Public

Rating: 5

In my experience, most health care providers seem to have as little interaction with their members as possible. What I like about Network Health is their commitment to treating the whole person, encouraging activities that promote a healthy life style and rewarding their members for persuing preventitive care.

1

General Member of the Public

Rating: 4

I have only just started my interaction with Network Health as they have begun supporting a local nonprofit in the community. Their employees were welcoming and interested in giving back to their community. They are certainly looking to grow their interaction with the public and their constituents.