National Relief Charities

Rating: 4.27 stars   102 reviews

Issues: Human Services

Location: 500 East Peyton Street Sherman TX 75090 USA

Mission: Our mission is: Serving immediate needs. Supporting long-term solutions. Our vision is: Strong, self-sufficient Native American communities.
Results: Our impact is clearly documented in our annual report, effectiveness report, partner and participant stories, and news coverage in our press room at www.nrcprograms.org.
Target demographics: NRC serves remote and isolated reservation communities that are struggling economically but striving to be self-sufficient. To learn more about where we work and how, visit www.nrcprograms.org/site/PageNavigator/howwework.
Direct beneficiaries per year: NRC maintains partnerships with more than 1,000 reservation partners and, working together, we assist 250,000 Native Americans each year.
Geographic areas served: NRC serves 65 American Indian reservations across 11 states in the Northern Plains and Southwest
Programs: NRC's support is designed to fit the diverse needs of reservation communities. Over 70% of donations go toward programs. We focus primarily on: 1) Health & Wellness to counterbalance the necessity of crisis-focused healthcare by the Indian Health Service, and to support community-based initiatives for prevention, detection, wellness, education, and healthy life choices; 2) Food & Water to trim back the predominance of food insecurity and contaminated water, and to offset nutrition-related health risks by providing a variety of fresh, staple, and frozen foods and bottled water; 3) Scholarships & Education Services to create more opportunities for Native American students to complete high school and access college degrees or professional credentials; and 4) Emergency Services as first responders to environmental disasters, and to reduce risk related to winter, summer, housing, isolation, remoteness, lack of access, and lack of transportation. In addition, NRC provides Holiday support to alleviate stress on many Native famlies, and we provide Community support through animal welfare and other initiatives that bring elders and others out of isolation and working together. Our work is funded through our eight programs: AIEF, AIRC, CIN, SNRF, SWIRC, NAA, NRF and ROAR.
2014 Top-Rated Nonprofit
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EIN 58-1888256
800-416-8102
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Community Reviews

Rating: 5 stars  

1 person found this review helpful

My experience with NRC has been extremely positive. I believe the cause is important, and I donate to NRC because this organization is specifically focused on helping bring services to improve the quality of life for Native Americans. In my conversations with NRC staff, it is clear that they are genuinely concerned and dedicated to the welfare of Native Americans. They visit the reservations, get to know the needs of the communities and offer innovative programs to help. They have successfully partnered with great organizations to make a positive difference for elders as well as young children and students. Without their programs, many would go without the basic needs for life - water, heat, food, transportation . . . things many Americans take for granted. I am proud to be a supporter and urge others to contribute to this worthy organization so they can continue to serve Native American communities around the United States.
-Melinda

If I had to make changes to this organization, I would...

... help them build more awareness so they could grow their programs.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2013

Was this review helpful? 
Rating: 5 stars  

Last Christmas my cousins and I decided to donate to a charity instead of exchanging gifts. We chose the winter fuel service through NRC's Southwest Indian Relief Council program. We were pleased to receive an update on what our contribution was able to help provide last winter to keep Elders warm. This giving meant more to us than the usual gift exchange and we are considering doing it again this year.

If I had to make changes to this organization, I would...

Nothing

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

1 person found this review helpful

I finf the workers at NRC very dedicated people who sincerely want to improve the livs of
Native Americans. I was very pleased to help the students complete their education through
scholarships I provided for them. My late husband Robert Fischer and I have been a long
time supporters of this organization. I find the mission of this organization is to help the
Native Americans and I would continue to help in whatever way I can.

If I had to make changes to this organization, I would...

i like all the things it does.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2010

Was this review helpful? 
Rating: 1 stars  

1 person found this review helpful

I donated to ROAR because I was concerned about the plight of the animals of the reservation. Although I didn't give (couldn't) much, a flood of mail and phone solicitations followed. I stopped donated after I read some negative reviews of the charity, but the solicitations continued.
Yes, I tried calling the 1-800 donor help line - but guess what, no one picks up! What good is this donor help line if no one actually answers the calls? Why not make it easier for people to get off the calling/mailing list if so many complain?
I put a request to drop me from NRC's lists on the payment coupon of the most recent solicitation. I'm sure it won't be followed. And the worst part is, the animals of the reservation go without! I really would like to help but I just don't want that flood of mail and phone calls anymore!

Edited by FS2013: Someone from NRC actually responded to my review! Interestingly the responder - no name given - didn't address my concerns about the animals, only my "difficulties" with their help line.
Actually, it's the help line having difficulties - answering their calls, that is! Does anyone actually work there? When do they answer the phone? The number is correct judging by the automatic message.
Yes, I will drop you a line at the email you provided - hopefully someone will be staffing there!
And you do realize that I left the message on this board in the hope I'd get a response, not in an effort to make me feel better. I will feel better when the animals of the reservation get proper care.

If I had to make changes to this organization, I would...

Respect the clients feedback. Drop the ones who don't want contact - they won't donate anyway!

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

I am writing in behalf of National Relief Charities. It sounds like you're having trouble with your request about contact. If you send an email to PR@nrc1.org, we will make sure this gets handled effectively for you. If we don't know who you are, we can't help. Posting a note on this site may make you feel better, but it won't stop the contacts the way that you want, so please email now. We'll be watching for your note.

Thank you so much for your follow-up email. It helped us fully address your request and ensure that your needs are met.

Rating: 1 stars  

3 people found this review helpful

I gave once, believing in the cause of education. My contact information has been passed around like a piece of fresh meat. I receive a relentless stream of expensive mailings and phone calls from all manner of organizations under the National Relief Charities umbrella. One asked for money for blankets for the Indians. On checking, I found that 25% of money raised goes to more fund raising.
Efforts to be removed from their contact list have failed. Do not make eye-contact.

They claim to be top-rated by Great Nonprofits, which makes this organization suspect as well.

If I had to make changes to this organization, I would...

Respect their donors. Refusal to take me off of their contact list wastes their money and my time.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

In behalf of National Relief Charities (NRC), we are top-rated on Great Nonprofits because of the many positive reviews from partners and participants. We make a difference on the reservations. Regarding our work with donors, NRC has built several internal systems to allow donors to choose how much mail, email or phone contact they prefer. Unfortunately, we find that donors often leave requests like these with the wrong department or without enough information to properly execute the requests. ** SYSTEMS AVAILABLE TO DONORS: 1) To contact our programs, look for the Donor Relation’s telephone number and mailing address on each mail piece. 2) To contact the Donor Relations Specialist for NRC programs, call 1-800-416-8102, Monday through Thursday, from 9am to 4pm Eastern Standard Time. 3) To have no contact from NRC at all, just ask the Donor Relations Specialist to be removed from "all programs." 4) To change contact preferences online, a form is available at: http://www.nrcprograms.org/site/PageServer?pagename=request_form . 5) To request that contact information not be shared with outside organizations, please use any of the above systems. This option is often overlooked, but we encourage donors to make this request as well.

Rating: 1 stars  

1 person found this review helpful

This organization is VERY fishy. We have been inundated with calls even though we requested to be taken off their call list at least four times. Up until this last call they said they would remove us from the list. Yesterday when they called, for the fourth time in a week, I got upset about not having been removed from their call list. The woman said that I had to call another number to be taken off the list!!!

What are they doing with all their money except hire people to call and call and call???

I would never donate to them again.

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Ms. Burns, in behalf of NRC, I wanted to explain that over 70% of donations go toward program services in Indian country. As we have explained previously on this site, if you ask a caller to flag your account for no contact, that often does not do the trick. The only group with full access to flag your account end to end throughout our database is DONOR RELATIONS: 800-416-8102. For some reason, people do not want to accept this extra step, but it is what will help you get the result that you want. Also, if a caller has told you previously that they were removing you from the list, they probably did flag it in their section of the database – but a caller has limited database access and they should have referred you to Donor Relations as well. We sincerely apologize if that referral did not happen. To resolve this, please take this one last step and call Donor Relations now.

Review from CharityNavigator
Rating: 1 stars  

2 people found this review helpful

After making one donation, I have received dozens of pestering phone calls and wasteful mailings.
25% of money raised goes to more fundraising.
They posted on my face book page. My disavowing comment disappeared.
I strongly suspect that most of the "volunteers" who write reviews are on the payroll of this relentless machine. Do not make eye contact.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Mr. Haines, we understand that you wish to reduce fundraising calls and mail from our organization. The only way to achieve this is to call our DONOR RELATIONS department: 800-416-8102. With Donor Relations, you may indicate which of our programs you wish to hear from, if any, and how often you would like to be contacted, if at all. As far as Facebook, we only post on our organizational page: www.facebook.com/RememberNativeAmericans. The “volunteers” that post reviews on this site are our Program Partners, which number over 1,000. They volunteer to partner with National Relief Charities and, in turn, receive goods and services to strengthen their communities. It is for them that we exist. It may be helpful to know that Great Nonprofits has a system in place that helps to prevent reviews from parties within the company being rated. We are glad to see this as it prevents people from posting false reviews on the site, whether positive or negative. We hope that you will follow through with a call to Donor Relations so that we can help.

Review from CharityNavigator
Rating: 1 stars  

I made the mistake of donating to this collection of charities a few years ago. At that point, Charity Navigator's rating was significantly lower--one star, in fact. Would that I had checked before sending a check. Since then, I have not donated again. Nonetheless, I have been harassed (that's really the only appropriate word) by phone calls. I have made repeated requests to have my number removed and made it quite clear that I want no more phone calls. But the repeated promises that the charity would honor my request have been false.

I see that the charity has responded to similar complaints by suggesting that perhaps a reviewer was mistaken by all the charities with similar names. I have made it a point to ask the caller whether he or she represented National Relief Charities (since the calls come under different names) and been assured that yes, the caller was from that organization. I am fed up with this organization and will never donate to a group that refuses to honor my wishes to be left alone and that treats me rudely when I express them.

I have also seen the responses claiming that the charity does not want to call people who don't want calls and offering an e-mail address and a phone number. My question: Why can't the organization have its callers record information that I've given multiple times?

National Relief Charities represents absolutely the worst experience I have ever had with charitable giving.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Mr. Mann, I am responding in behalf of National Relief Charities and sincerely empathize with how frustrated you are feeling. We in no way wish to “not honor your requests.” That would in no way help you or our cause. And, we really want to help you get this resolved. I think the heart of the matter centers around this all important question that you raised: “Why can’t the organization have its callers record information that I’ve given multiple times?” The fact is that the caller does record your request – but it doesn’t transmit throughout our entire database because callers have limited security rights. In other words, callers do not have access to all screens in our database, and this is done for donor privacy protection as well as database integrity. Therefore, we ask all donors to contact DONOR RELATIONS for “do not contact” requests: 800-416-8102. It’s a simple step, but one that you must take to ensure that your request is honored. If you ask a caller to flag your account, they record it but it does not carry throughout the system so you may be called again. Donor Relations representatives are there for the sole purpose of helping you. They have full access to the database and, when requested, can ensure that your account is fully flagged throughout our organization. If you think about organizational structure, what it boils down to is this: Only one department is responsible for donor account management and trained to do it, just as only one department is responsible for HR or Accounting or IT. Therefore, to ensure that your request gets recorded organization-wide, please place your request with Donor Relations: 800-416-8102.

Review from CharityNavigator
Rating: 1 stars  

Council of Indian nations,soiux relief fund,Soiux nation...all out of area calls...nonstop for 4 years .Almost weekly and there seems to be nothing I can do about it.Because my mother would send them a few 5 dollar checks every year till she died.I have told them an easy 100 times she is no longer alive and they call week in and week out year after year.Harassment threats,blocking phone numbers,none of it stops.Do yourself a favor ...if you must donate do so anonymously.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Dear AI M, I am writing this in behalf of National Relief Charities and our programs. There are quite a number of Native and Native serving nonprofits and, to be fair, it is quite possible that some of the calls you are receiving are not from us. We find that donors are often confused about this. At the same time, we want to help you in any way we can, but we cannot do it here. The best way is for you to call us at 1-800-416-8102 and let us know specifically which programs you want to be called for and, if you want no calls, let us know that too. If you would like to be in touch by email, please send a message to PR@nrc1.org with your name, address, and phone number where you are receiving the calls. Using either this phone number or email is the only way to ensure that you get the help you need. We hope to hear from you soon.

Review from CharityNavigator
1 previous review
Rating: 1 stars  

1 person found this review helpful

My Mother & Father who have since passed away were donors.For 3 years now I have been getting donation calls almost weekly at my home phone...which was never their number, asking for money .I have asked hundreds of times to be removed ,talked to supervisors,been promised up and down that there would be no more calls ...and every few days another call asking for my mother.I have tried to threaten & follow up with phone harassment charges but it is too much bother ...so the calls just keep coming.WARNING do not get involved.My Mothers bank account was hacked for a small amount and the bank suspects one of these charities but the amount($399 ) is too small to follow up on.We changed her accounts .

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

Was this review helpful? 

I am writing this comment in behalf of National Relief Charities. We are deeply concerned by your comment. We have over 900,000 donors in our database and while we have processes in place to address each individual donor’s preferences, we have to admit that with so many donors, we do sometimes drop the ball. However, our intention is to satisfy each and every donor and the best people to speak to in these instances are our Donor Relations representatives at 800-416-8102. This number is also listed on each piece of our mail. If you were to take the time and reach out to me directly, I would be happy to make sure your requests are fulfilled. You can contact me at 877-281-0808 or email PR@nrc1.org.

Also, we want you to know that we take theft very seriously. We do not store donor information in a way that would be accessible to anyone in our organization. Therefore, while we do not suspect the charge on your mother’s account to have come from us, we would be more than happy to investigate it internally in order to assure you that it wasn’t us.

Review from CharityNavigator
Rating: 1 stars  

We are being harassed by the telephone volunteers for the Navajo Relief Fund. In the last few months, they have telephoned us every evening, including Sundays. We estimate that they have called over 100 times. We have told them explicitly that we will not donate and want to be removed from their contact list. They ignore us and keep phoning. Though we are on a "Do Not Call" list and have informed them of this, they continue to call.

We have filed a complaint but the phone solicitors are unfazed by this information. My advice: give to another charity -- not this one.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

I am writing this in behalf of National Relief Charities and our NRF program. We do not wish to inundate anyone with calls and we have an effective procedure in place for anyone wishing to reduce or stop your level of contact. However, posting a complaint online does not resolve this or help you get what you need. In addition, we cannot identify you from this. To get help, please call our donor relations team at 800-416-8102 and tell them for which programs you wish to be contacted, if any, and how often, if ever. We look forward to your follow through.

Review from CharityNavigator