National Relief Charities

Rating: 4.27 stars   102 reviews

Issues:

Location: 500 East Peyton Street Sherman TX 75090 USA

Mission: Our mission is: Serving immediate needs. Supporting long-term solutions. Our vision is: Strong, self-sufficient Native American communities.
Results: Our impact is clearly documented in our annual report, effectiveness report, partner and participant stories, and news coverage in our press room at www.nrcprograms.org.
Target demographics: NRC serves remote and isolated reservation communities that are struggling economically but striving to be self-sufficient. To learn more about where we work and how, visit www.nrcprograms.org/site/PageNavigator/howwework.
Direct beneficiaries per year: NRC maintains partnerships with more than 1,000 reservation partners and, working together, we assist 250,000 Native Americans each year.
Geographic areas served: NRC serves 65 American Indian reservations across 11 states in the Northern Plains and Southwest
Programs: NRC's support is designed to fit the diverse needs of reservation communities. Over 70% of donations go toward programs. We focus primarily on: 1) Health & Wellness to counterbalance the necessity of crisis-focused healthcare by the Indian Health Service, and to support community-based initiatives for prevention, detection, wellness, education, and healthy life choices; 2) Food & Water to trim back the predominance of food insecurity and contaminated water, and to offset nutrition-related health risks by providing a variety of fresh, staple, and frozen foods and bottled water; 3) Scholarships & Education Services to create more opportunities for Native American students to complete high school and access college degrees or professional credentials; and 4) Emergency Services as first responders to environmental disasters, and to reduce risk related to winter, summer, housing, isolation, remoteness, lack of access, and lack of transportation. In addition, NRC provides Holiday support to alleviate stress on many Native famlies, and we provide Community support through animal welfare and other initiatives that bring elders and others out of isolation and working together. Our work is funded through our eight programs: AIEF, AIRC, CIN, SNRF, SWIRC, NAA, NRF and ROAR.
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EIN 58-1888256
800-416-8102
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Community Reviews

Rating: 5 stars  

1 person found this review helpful

Having worked with NRC on multiple occasions over the years with printing projects I couldn't help but notice all the wonderful campaigns they promote throughout the year to help raise awareness and support for Native Americans.

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2013

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Rating: 5 stars  

1 person found this review helpful

I've heard the expression, "Give a man a fish, feed him for a day, teach a man (or woman) to fish, feed him for life" and have found NRC to be an organization who puts this into practice in a caring, culturally sensitive and effective manner. In doing so they help lift the quality of life for entire Native American communities and for future generations.

I met with many of the staff at NRC and found them to be knowledgable, caring and really committed to the plight of Native American's. They help Native Americans who live on reservations miles from anywhere (and so can't benefit from casinos) and who exist within these United States in terrible conditions with little help from our Government.

NRC is improving the lives of hundreds of thousands of individuals every year. An impressive group that continues to grow the impact of their programs.

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2013

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Rating: 5 stars  

1 person found this review helpful

I recently attended a donor meeting at National Relief Charities and was most impressed with the speakers, who outlined the organization's mission and highlighted some very impressive results, especially in working to enhance educational opportunities and success for Native American students. They also do great work with animal rescue and outreach on the reservation. I look forward to learning more, and to contributing to their efforts.

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2013

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Rating: 5 stars  

1 person found this review helpful

Our company is proud to be a part of the fundraising efforts of your fine organization. We fully support your efforts to help improve the quality of life of the Native American community. Your passion for this worthy cause is what motivates our company to do good work for you. We are committed to doing excellent work for your cause and are humbled that you have selected us to be a part of this important effort.

If I had to make changes to this organization, I would...

None

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2013

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Role: General Member of the Public
Rating: 5 stars  

1 person found this review helpful

National Relief Charities does amazing work the Native Americans. I support them fully.

Will you volunteer or donate to this organization?

Unsure

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2013

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Rating: 1 stars  

Council of Indian nations,soiux relief fund,Soiux nation...all out of area calls...nonstop for 4 years .Almost weekly and there seems to be nothing I can do about it.Because my mother would send them a few 5 dollar checks every year till she died.I have told them an easy 100 times she is no longer alive and they call week in and week out year after year.Harassment threats,blocking phone numbers,none of it stops.Do yourself a favor ...if you must donate do so anonymously.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

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Dear AI M, I am writing this in behalf of National Relief Charities and our programs. There are quite a number of Native and Native serving nonprofits and, to be fair, it is quite possible that some of the calls you are receiving are not from us. We find that donors are often confused about this. At the same time, we want to help you in any way we can, but we cannot do it here. The best way is for you to call us at 1-800-416-8102 and let us know specifically which programs you want to be called for and, if you want no calls, let us know that too. If you would like to be in touch by email, please send a message to PR@nrc1.org with your name, address, and phone number where you are receiving the calls. Using either this phone number or email is the only way to ensure that you get the help you need. We hope to hear from you soon.

Review from CharityNavigator
1 previous review
Rating: 1 stars  

1 person found this review helpful

My Mother & Father who have since passed away were donors.For 3 years now I have been getting donation calls almost weekly at my home phone...which was never their number, asking for money .I have asked hundreds of times to be removed ,talked to supervisors,been promised up and down that there would be no more calls ...and every few days another call asking for my mother.I have tried to threaten & follow up with phone harassment charges but it is too much bother ...so the calls just keep coming.WARNING do not get involved.My Mothers bank account was hacked for a small amount and the bank suspects one of these charities but the amount($399 ) is too small to follow up on.We changed her accounts .

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

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I am writing this comment in behalf of National Relief Charities. We are deeply concerned by your comment. We have over 900,000 donors in our database and while we have processes in place to address each individual donor’s preferences, we have to admit that with so many donors, we do sometimes drop the ball. However, our intention is to satisfy each and every donor and the best people to speak to in these instances are our Donor Relations representatives at 800-416-8102. This number is also listed on each piece of our mail. If you were to take the time and reach out to me directly, I would be happy to make sure your requests are fulfilled. You can contact me at 877-281-0808 or email PR@nrc1.org.

Also, we want you to know that we take theft very seriously. We do not store donor information in a way that would be accessible to anyone in our organization. Therefore, while we do not suspect the charge on your mother’s account to have come from us, we would be more than happy to investigate it internally in order to assure you that it wasn’t us.

Review from CharityNavigator
Rating: 1 stars  

1 person found this review helpful

On one day I received FIVE calls from CIN, all asking for Betty C. Hall. Each time I explained that Betty C. Hall did not have this number, never did, I did not know Ms. Hall, and could they please take this number off their call list. Each time, they assured me they would. The next business day I received TWO MORE calls for Ms. Hall. During the first I said I would have to report them if I received one more call - do not call this number - and 10 minutes later I received another call. I went to the CIN website and called the number and selected the option to speak to a fundraising professional. Sadly, all I heard was a two minute commercial and a request to visit the website before it disconnected; I never spoke with a professional. I expect the work they do is better than the tele-fundraising.

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

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Janet, I am writing for National Relief Charities and our CIN program with some helpful information for you and other readers. First, the most effective way to resolve a concern is to call Donor Relations at 800-416-8102. Posting a complaint online does not get the needed information to the people who can help. Next, we have discovered a technical glitch in our database system related to wrong numbers. In your case, we have 2 numbers for Betty C. Hall and both are marked as "Wrong Number," but the system failed to notify us due to the glitch. While we are getting this issue repaired, we have found a workaround to ensure that you do not receive further calls.

Review from CharityNavigator
Rating: 2 stars  

3 people found this review helpful

I, too have received "freebies" from your organization, as well as from other American Indian relief organizations. I get freebies, and money from yet numerous other "world relief" organizations. And when I ask those in my social circle if they receive such "goodies", those who answer in the affirmative also spontaneously confirm my own feelings about these freebies: It is a turnoff, has a negative impact, and when some of us do the math of say 10, 20, 50, 100-thousand mailings ... the paper, the postage, the "freebies", the labor involved ... boy, does it add up, and I find it wasteful, and I cannot respond. I, too, live way-y-y-y below the poverty level, so I understand a bit about the "struggle". I don't even pretend to live at the level of distress within the American Indian population, except that I KNOW it is extremely traumatic (I've been donating $ and goods to a local American Indian relief concern for 30+ years.). But because I myself have to sacrifice a lot to be able to give, I want to make sure my donation isn't going into that 25% fundraising effort; 3,5,10% even 15%, 20-25, not a chance. I also volunteer for a WORLD WIDE relief agency, where most of us are volunteers; the needs being met are equal if not more daunting, and along with so many other worthy relief organizations, our "cost" to operate is always being refined, defined, and kept at a mere 3-5%, for 30-plus years running. I don't know the answer to your 25% cost to operate, but perhaps a tweaking of the verbage of your message, the context, approaching it candidly from a brief historic narrative, being America's first nation(s), overtaken by new settlers, yourselves being resettled out of your cultural element in the worst geographic areas, with many great promises which ... and are now seeking fiscal aid to support and expand on the work begun ... to enlarge the small foothold, to hopefully bring a measure of self-sustaining success, all of which requires training ... which requires books, teachers, food, heat. This is lengthy, and so is my concern for the American Indian, but I cannot, in good conscience, respond to a 25% cost to operate, not when I live so very frugally myself.

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Thanks for your note. As mentioned elsewhere, the BBB standard for charity accountability is 68%. Over 70% of donations go toward National Relief Charities programs. Only 2% of income goes toward administration. We test all of our mail packages to determine whether it is more cost-effective to mail with, or without, a premium, and we only use premiums when it makes sense to do so. We also wish to point out that Charity Navigator and Guidestar agree that financial ratings are not the most important thing in evaluating a charity. You can read their comments in this article: http://www.charityevaluator.com/pdf/Worst_Way_to_Pick_A_Charity_Dec_1_2009.pdf. Instead, they say effectiveness is most important, and the people we serve say that NRC is highly effective. We realize that you may not understand this or agree with it. But we are always striving to control fundraising costs and to maximize our service levels and outcomes. Thanks again.

Review from CharityNavigator
Role: General Member of the Public
Rating: 2 stars  

4 people found this review helpful

I have not worked with or donated to this charity so I cannot speak to those specific areas but I do think that 27% on fundraising is not efficient and today I received a large, shrink-wrapped solicitation from American Indian Education Foundation. It included two non-rechargeable batteries, foam packaging and essentially appears to be quite wasteful and not a good use of resources. I was actually discouraged donating by this marketing.

I've personally experienced the results of this organization in...

receiving marketing materials.

If I had to make changes to this organization, I would...

improve the efficiency of the organization and remove wasteful mailings.

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I am writing this note in behalf of National Relief Charities. We are always glad to hear from anyone who supports our work. You said that the use of gifts (premiums or give-aways) such as non-rechargeable batteries in foam packaging appears to be wasteful. It’s not easy to explain how fundraising works, but we want to assure you that we wouldn't send out batteries or other gifts in direct mail unless it was cost-effective. You may find this hard to believe, but it's a fact: We raise more money by doing this than we spend to include the gifts. Nonprofit author and consultant Mal Warwick is a fundraising expert and, in his book, he confirms that gifts are often effective tools for getting people to donate. We've also tested our direct mail packages that include such gifts and found that, although they cost a tiny bit more, they raise more funds to support our cause, making them very cost-effective. The true cost that drives up the cost of direct mail fundraising is postage. Striving to keep our costs as low as possible while attracting more supporters and raising more money is always a priority for us, and it's a fine line that many nonprofits have to grapple with. In 2010, our fundraising was right around 25%, the standard set by Charity Navigator. Again, thanks for your note and your concern.

Review from CharityNavigator
Rating: 5 stars  

I have had a long-standing partnership with the National Relief Charities, approaching two decades. I've been privileged to work directly with them on the production side of several of their services. For years I have helped them provide Elders of the Rosebud Reservation with healthy breakfast foods. These are elders who rarely have enough food to make it to the end of the month. I've also seen the National Reiief Charties hold focu groupls with these elders to verifiy they are providing the most suitable foods for them. I have witnessed them shop for the best foods at the best costs. They truly care about quality and customer satisfaction.

I also helped National Relief Charities with their massive holiday programs. One example is getting turkeys and other Thanksgiving foods out to more than 20,000 families a year. Another example is getting out food for hot meals at community wide gatherings. They seem especially focused on communities where not all families will be able to participate in a family meal. It's surprising how many such families there are... I've also worked together with the National Relief Charties to get food out to distant areas on the reservations around Christmas. I've also seen them take fruit boxes to shelters and residential facilites. They really try to remember everyone around the holidays, which can be a depressing time of year for people in need.

What I have also witnessed is how this organization works hard all year long to make sure the reservations they assist have goods and sevices that will have an immdeilate impact for the Native American people. I have seen them work tirelessly for 12 to 13 hours a day and to do so with a smile. It is something that makes you proud to be able to say you know these people. Their service level goes well above and beyond anything I have ever seen.

I find Nation Relief Charities to be vey cost-conscioustoo, always looking for the best products at the lowest price. They are painstaking in their efforts to do this. I firmly believe that wihout the Nation Relief Charities' passion and commitiment to the Indian people, more than 20 reservations in SD, ND, WY, and MT would have a harder time of it. I wish more businesses felt the same and could do what NRC does.

I've personally experienced the results of this organization in...

Holilday programs. Their tireless work effort to see that over the Thanksgiving Holiday tens of thousands of families are able to have a hot meal with friends and family.They are truly an inspirational group of people. Gregg Drees Operations Manager G.F.Buche Company

If I had to make changes to this organization, I would...

try to help them find more people and companies willing to help there causes

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