National Relief Charities

Rating: 4.27 stars   102 reviews

Issues: Human Services

Location: 500 East Peyton Street Sherman TX 75090 USA

Mission: Our mission is: Serving immediate needs. Supporting long-term solutions. Our vision is: Strong, self-sufficient Native American communities.
Results: Our impact is clearly documented in our annual report, effectiveness report, partner and participant stories, and news coverage in our press room at www.nrcprograms.org.
Target demographics: NRC serves remote and isolated reservation communities that are struggling economically but striving to be self-sufficient. To learn more about where we work and how, visit www.nrcprograms.org/site/PageNavigator/howwework.
Direct beneficiaries per year: NRC maintains partnerships with more than 1,000 reservation partners and, working together, we assist 250,000 Native Americans each year.
Geographic areas served: NRC serves 65 American Indian reservations across 11 states in the Northern Plains and Southwest
Programs: NRC's support is designed to fit the diverse needs of reservation communities. Over 70% of donations go toward programs. We focus primarily on: 1) Health & Wellness to counterbalance the necessity of crisis-focused healthcare by the Indian Health Service, and to support community-based initiatives for prevention, detection, wellness, education, and healthy life choices; 2) Food & Water to trim back the predominance of food insecurity and contaminated water, and to offset nutrition-related health risks by providing a variety of fresh, staple, and frozen foods and bottled water; 3) Scholarships & Education Services to create more opportunities for Native American students to complete high school and access college degrees or professional credentials; and 4) Emergency Services as first responders to environmental disasters, and to reduce risk related to winter, summer, housing, isolation, remoteness, lack of access, and lack of transportation. In addition, NRC provides Holiday support to alleviate stress on many Native famlies, and we provide Community support through animal welfare and other initiatives that bring elders and others out of isolation and working together. Our work is funded through our eight programs: AIEF, AIRC, CIN, SNRF, SWIRC, NAA, NRF and ROAR.
2014 Top-Rated Nonprofit
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EIN 58-1888256
800-416-8102
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Community Reviews

Rating: 5 stars  

I find this service is very professional, well organized and assisting in all coordinated fields on their service area. What ever needs were requested was obtained and provided, never had any trouble or difficutly with request, shipments and service. When we brought volunteers to the center it was organized, welcoming and very helpful for clients that needed items for their hours of service. Love the service and I would recommend it anytime for the areas.

Will you volunteer or donate to this organization beyond what is required of advisors?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 

Toni, thank you so much taking the time to share your experience of working National Relief Charities. We appreciate your partnership and the opportunity to help you serve the people of Eagle Butte. It was also terrific that you were able to bring a group of volunteers to work in our distribution center in Rapid City, SD. Thanks again for sharing your feedback online for the benefit of other partners as well as donors.

Rating: 1 stars  

2 people found this review helpful

After making one donation, I have received dozens of pestering phone calls and wasteful mailings.
25% of money raised goes to more fundraising.
They posted on my face book page. My disavowing comment disappeared.
I strongly suspect that most of the "volunteers" who write reviews are on the payroll of this relentless machine. Do not make eye contact.

Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Mr. Haines, we understand that you wish to reduce fundraising calls and mail from our organization. The only way to achieve this is to call our DONOR RELATIONS department: 800-416-8102. With Donor Relations, you may indicate which of our programs you wish to hear from, if any, and how often you would like to be contacted, if at all. As far as Facebook, we only post on our organizational page: www.facebook.com/RememberNativeAmericans. The “volunteers” that post reviews on this site are our Program Partners, which number over 1,000. They volunteer to partner with National Relief Charities and, in turn, receive goods and services to strengthen their communities. It is for them that we exist. It may be helpful to know that Great Nonprofits has a system in place that helps to prevent reviews from parties within the company being rated. We are glad to see this as it prevents people from posting false reviews on the site, whether positive or negative. We hope that you will follow through with a call to Donor Relations so that we can help.

Review from CharityNavigator
Rating: 1 stars  

I made the mistake of donating to this collection of charities a few years ago. At that point, Charity Navigator's rating was significantly lower--one star, in fact. Would that I had checked before sending a check. Since then, I have not donated again. Nonetheless, I have been harassed (that's really the only appropriate word) by phone calls. I have made repeated requests to have my number removed and made it quite clear that I want no more phone calls. But the repeated promises that the charity would honor my request have been false.

I see that the charity has responded to similar complaints by suggesting that perhaps a reviewer was mistaken by all the charities with similar names. I have made it a point to ask the caller whether he or she represented National Relief Charities (since the calls come under different names) and been assured that yes, the caller was from that organization. I am fed up with this organization and will never donate to a group that refuses to honor my wishes to be left alone and that treats me rudely when I express them.

I have also seen the responses claiming that the charity does not want to call people who don't want calls and offering an e-mail address and a phone number. My question: Why can't the organization have its callers record information that I've given multiple times?

National Relief Charities represents absolutely the worst experience I have ever had with charitable giving.

Was your donation impactful?

Unlikely

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Mr. Mann, I am responding in behalf of National Relief Charities and sincerely empathize with how frustrated you are feeling. We in no way wish to “not honor your requests.” That would in no way help you or our cause. And, we really want to help you get this resolved. I think the heart of the matter centers around this all important question that you raised: “Why can’t the organization have its callers record information that I’ve given multiple times?” The fact is that the caller does record your request – but it doesn’t transmit throughout our entire database because callers have limited security rights. In other words, callers do not have access to all screens in our database, and this is done for donor privacy protection as well as database integrity. Therefore, we ask all donors to contact DONOR RELATIONS for “do not contact” requests: 800-416-8102. It’s a simple step, but one that you must take to ensure that your request is honored. If you ask a caller to flag your account, they record it but it does not carry throughout the system so you may be called again. Donor Relations representatives are there for the sole purpose of helping you. They have full access to the database and, when requested, can ensure that your account is fully flagged throughout our organization. If you think about organizational structure, what it boils down to is this: Only one department is responsible for donor account management and trained to do it, just as only one department is responsible for HR or Accounting or IT. Therefore, to ensure that your request gets recorded organization-wide, please place your request with Donor Relations: 800-416-8102.

Review from CharityNavigator
Rating: 1 stars  

Council of Indian nations,soiux relief fund,Soiux nation...all out of area calls...nonstop for 4 years .Almost weekly and there seems to be nothing I can do about it.Because my mother would send them a few 5 dollar checks every year till she died.I have told them an easy 100 times she is no longer alive and they call week in and week out year after year.Harassment threats,blocking phone numbers,none of it stops.Do yourself a favor ...if you must donate do so anonymously.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

Dear AI M, I am writing this in behalf of National Relief Charities and our programs. There are quite a number of Native and Native serving nonprofits and, to be fair, it is quite possible that some of the calls you are receiving are not from us. We find that donors are often confused about this. At the same time, we want to help you in any way we can, but we cannot do it here. The best way is for you to call us at 1-800-416-8102 and let us know specifically which programs you want to be called for and, if you want no calls, let us know that too. If you would like to be in touch by email, please send a message to PR@nrc1.org with your name, address, and phone number where you are receiving the calls. Using either this phone number or email is the only way to ensure that you get the help you need. We hope to hear from you soon.

Review from CharityNavigator
1 previous review
Rating: 1 stars  

1 person found this review helpful

My Mother & Father who have since passed away were donors.For 3 years now I have been getting donation calls almost weekly at my home phone...which was never their number, asking for money .I have asked hundreds of times to be removed ,talked to supervisors,been promised up and down that there would be no more calls ...and every few days another call asking for my mother.I have tried to threaten & follow up with phone harassment charges but it is too much bother ...so the calls just keep coming.WARNING do not get involved.My Mothers bank account was hacked for a small amount and the bank suspects one of these charities but the amount($399 ) is too small to follow up on.We changed her accounts .

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

Was this review helpful? 

I am writing this comment in behalf of National Relief Charities. We are deeply concerned by your comment. We have over 900,000 donors in our database and while we have processes in place to address each individual donor’s preferences, we have to admit that with so many donors, we do sometimes drop the ball. However, our intention is to satisfy each and every donor and the best people to speak to in these instances are our Donor Relations representatives at 800-416-8102. This number is also listed on each piece of our mail. If you were to take the time and reach out to me directly, I would be happy to make sure your requests are fulfilled. You can contact me at 877-281-0808 or email PR@nrc1.org.

Also, we want you to know that we take theft very seriously. We do not store donor information in a way that would be accessible to anyone in our organization. Therefore, while we do not suspect the charge on your mother’s account to have come from us, we would be more than happy to investigate it internally in order to assure you that it wasn’t us.

Review from CharityNavigator
Rating: 1 stars  

We are being harassed by the telephone volunteers for the Navajo Relief Fund. In the last few months, they have telephoned us every evening, including Sundays. We estimate that they have called over 100 times. We have told them explicitly that we will not donate and want to be removed from their contact list. They ignore us and keep phoning. Though we are on a "Do Not Call" list and have informed them of this, they continue to call.

We have filed a complaint but the phone solicitors are unfazed by this information. My advice: give to another charity -- not this one.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

Was this review helpful? 

I am writing this in behalf of National Relief Charities and our NRF program. We do not wish to inundate anyone with calls and we have an effective procedure in place for anyone wishing to reduce or stop your level of contact. However, posting a complaint online does not resolve this or help you get what you need. In addition, we cannot identify you from this. To get help, please call our donor relations team at 800-416-8102 and tell them for which programs you wish to be contacted, if any, and how often, if ever. We look forward to your follow through.

Review from CharityNavigator
Rating: 5 stars  

1 person found this review helpful

This organization has helped Native American people for many years. They have made a difference in the lives of many people on the reservations. Giving to this charity is truly a worthwhile thing to do.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

1 person found this review helpful

National Relief Charities has helped our elderly participants imensely by providing them with much needed items which they can not afford. Most our elders live on a fixed income and most live in remote locations on the Navajo Reservation and have no transportation. The incentive items are delivered each month on time, which is a plus because scheduling is important and time conflicts are avoided. NRC has made our relationship with our elders stronger, thus making us a tighter unit. The incentives provides our elderly with healthier living such as cleaner homes, chosing healthier eating habits, and making daily living easier. NRC employs the sincerest, energetic, compassionate, and hardworking empoyees who are always wiling to help in any way. I would recommend to any organization who is willing to make a change in lives such as NRC.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

1 person found this review helpful

National Relief Charities (NRC) has provided our after school programming with incentive items for our students and their families. The products they deliver for our program are well needed and are of quality condition. Without NRC as one of our program partners, we would not be able to offer these items to our students and their families. The NRC staff is always helpful and friendly to work with; they try to provide products that are tailored to our program needs.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Role: Professional with expertise in this field
Rating: 5 stars  

2 people found this review helpful

I have another year under my belt with this organization, and I must say, they continue to amaze me.. National Relief Charities is truly about PEOPLE, and that is what sets them apart.. I will continue to help NRC as long as I can, and I feel good about doing so.. As a transportation provider for numerous different companies, none are so fulfilling, as knowing that we are delivering goods to help save lives, and deliver hope.. Thank you NRC for letting me be involved..

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
1 previous review
Rating: 5 stars  

I have been involved with National Relief Charities, working directly with the traffic manager Rick Miller for over 3 years now, and i must say that this is a company I am very proud to be partnered with.. Their unending desire to help the American Indian Reservations, is a true testimony to the values a charitible organization should uphold.. With products ranging from personal hygeine kits to baby diapers, National Relief Charities helps in all ranges for those in need.. I am VERY proud to work with this amazing company, helping one person at a time..

I've personally experienced the results of this organization in...

It wasn't long ago that I was growing up, eating food, and using products that were donated goods, because my family could not afford them.. My appreciation for those things that helped my family and I live, has bled over to my approach with National Relief Charities shipments..

If I had to make changes to this organization, I would...

N/A, this company is efficient.. There is nothing to change..

Was this review helpful? 
Rating: 3 stars  

1 person found this review helpful

Overall our experience with NRC has been very good. The incentives help to bring people in for services and to keep their mammogram appointments so this service works great for us. We especially use alot of water since we plan exercies and fun run/walk events during our awareness months. I would like to see the sign in sheet with numbers making it easier to calculate the totals. I hear and see from other programs especially the Navajo getting more of a variety of things but we at hopi seem to get the same things over & over. Can you treat us the same as the Navajo communities? Thank you.

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Life-changing

Did the organization use your time wisely?

Quite well

Would you recommend this group to a friend?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 

I am writing this comment in behalf of National Relief Charities. First, we want to thank you for your partnership and for taking the time to post a review. Next, we want to clarify that the incentives we provide are never based on tribe or region. Rather, they are based on the service being requested, the number of people being served, and the most suitable inventory in stock at the time of your request. We also want to remind you that Program Partners of NRC have several built-in opportunities for providing product and service feedback to us. For instance, the report you submit after your event or class is a good place to indicate how well the incentives met your needs. You may also discuss product fit with the Partner Support Specialist on your report follow up call. You may also discuss product options with your Service Coordinator when you submit your next request. We hope this information is helpful, but feel free to call us at any time for further clarification. And thanks again for the review.