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332 Reviews
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November 19, 2014
2 people found this review helpful

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November 19, 2014
2 people found this review helpful

If there was a way to give this organization 0 stars, I would.

I have never been so rudely dealt with in trying to get assistance from anything related to any organization or business ever before. And I was trying to get help with a flight for cancer treatment. The office staff,
director and president of the company put you on speaker phone and talk mockingly to you when you ask questions about their policies or clarify their misinformation. They don't keep track of emails so you must email them multiple times for the same issue. Their requirements list is incomplete and when you turn in work, they add details not on their requirements list. I took 6 days to complete all their requirements. I had to have my doctors re-write letters 4 times each to have the correct wording. They refused to tell me what the maximum financial requirements were to qualify and never did tell me, even 6 days later. They mocked me that I am "adult applying for the program that is intended for kids" EVEN THOUGH IT SAYS THE PROGRAM IS FOR ADULTS AND KIDS. They mocked my concerns about their paper work process and made up stories about what I had said in conversation during previous phone calls AND THEN called me a liar on the phone. I thought it was just the office staff at first, but then the Director, who was apparently instructing the office staff, continued the same derogatory, interrupting behaviors, threatening to hang up on me, refusing to answer my questions, THEN the president got on the phone and hung up on me when I wanted to clarify a question with her, telling me I was yelling at her.

I think this organization discriminates against homeless and cultural minorities, which is absolutely shocking. I think they make people go through hell to get a charity donation, people who are fighting for their lives who have unbelievable financial burdens and lives with very little time to mess around with such unprofessional organizations. They even told me that they were doing me a favor, harassing me on the phone. I would almost believe the folks there were on drugs, had their horrible, uncompassionate, unprofessional, disrespectful behavior not gone on for nearly a week. I finished putting in the application and did not hear from them.

This is probably for the better.

I think setting up a Facebook fundrazer would be more sane! If I was on the board of directors, I would seriously look at getting a continuous improvement program in with this organization.

I also believe the high star ratings from folks may be to propitiate to the organization so folks can keep getting donations. If they told us we should be grateful we are being helped, I am certain they told other people this too.

Oh! and it costs $$! They charge and Administrative fee.
February 26, 2014

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February 26, 2014

Miracle Flights was a true blessing and miracle to my family. Especially my daughter and I , as we needed to get her on the other side of the nation to receive care for a rare medical condition. We were overwhelmed with the thought of having to leave our home and family for an extended period of time, and stressed financially with medial bills. I found Miracle Flights with a search on the internet. With a phone call, there was hope. All the staff that I have communicated with during the process have been amazing and so compassionate and accommodating. The paperwork was very precise and easy to print and complete. Any questions I had were answered with a quick phone call. I cannot say in words how much I appreciate Miracle Flights and their staff. Thank You! I gave the information to the hospital that we were staying with huge praises of the miracle flights' work.

More feedback...

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2014

July 2, 2013

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July 2, 2013

My daughter Paris was diagnosed with neuroblastoma at nine days old. Her specialized treatment facility is located in New York and we reside in Chicago. It's extremely expensive traveling with out of pocket expenses in order to provide the care needed for our child. Miracle flights has been a blessing in providing us with medical transportation alleviating the burden of being financially responsible for commercial transportation on top of all of the medical expenses that we have accrued overtime

Ways to make it better...

If I had to make changes to this organization, I would...

None

More feedback...

Will you volunteer or donate to this organization?

Unsure

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2013

November 6, 2012

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November 6, 2012

My 15 year old daughter Lora has been diagnosed with Chronic Regional Pain Syndrome (CRPS) which is a chronic pain disorder. It has affected her left point and has made her life miserable for the past 10 months. Fortunately we located a group of doctors at the Boston Children's Hospital that are experts in fighting this disease and she will be beginning treatment there on Monday, November 12th. Miracle Flights for Kids is providing my wife and my daughter with 2 airline tickets so Lora can get the treatment that she needs to overcome this terrible disease. Miracle Flights for Kids has been an answer to our prayers! Rev. Matthew A. Sickling

More feedback...

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

March 14, 2013

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1 previous review
October 24, 2012

We are very grateful to miracle flight for allowing my child and I to make her Dr. apt at MSKCC New York City from Ridgeland MS. The Customer service and Director of Flight Operations (MS. Boyce) are ... more

March 14, 2013

My Daughter Emily diagnosed Neuroblastoma last year, she need fly to New York for a clinical trail.

Miracle Flight for Kids help us a lot, Ms.Rebecca Boyce is very helpful and friendly. We always get response in same day. It is great.

Thanks

More feedback...

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

October 24, 2012

We are very grateful to miracle flight for allowing my child and I to make her Dr. apt at MSKCC New York City from Ridgeland MS. The Customer service and Director of Flight Operations (MS. Boyce) are great.


Thank you Miracleflghts . Emily's Family

More feedback...

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2012

December 6, 2010

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Review from Guidestar
December 6, 2010

Miracle Flights for Kids have been a God send for us. My Grandson travels from Oklahoma to Pittsburgh, Penn. every three weeks for six months for treatment for Glioblastoma Multiforme Brain Cancer. We will travel every 6 weeks for the next two years. We have made nine trips in all so far and Miracle Flights for kids have assisted us with a few of these trips. The flights are very costly and it is certainly a blessing to have been able to use Miracle Flights. The staff at Miracle Flights have been very helpful each and every time we were able to use them.

The Great!

I've personally experienced the results of this organization in...

Flying to Pittsburgh.

Ways to make it better...

If I had to make changes to this organization, I would...

I have no changes to recomend. They were wonderful to us.

July 28, 2010

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Review from Guidestar
July 28, 2010

I have a son who was born with a very rare diesease called venous malformation. Me as a mother and him started the travelling jurney for 9 years sofar,we travelled to New York, Boston, and Chicago. With all the medical expensess that we pay it was very hard to continue travilling add to that that my husband is a salesman with what happend with the economy lately our income went down big time. I did not know what to do untill I heard about miricale flights I was a big help and releave for our problem because everytime we travelled they helped us with tow flighing tickets and the money for ticket covered out other expecnes like hotel and food. I thank God everyday and appreciate the help we get in this country because if my son was sick in another place I do not think that there was going to be any kind of help to begin with. So thank you mericale flight your help did make a real different and saved my family.

The Great!

I've personally experienced the results of this organization in...

many field especially financialy and emotionaly because we did not know how to come up with more money for his treatment

More feedback...

When was your last experience with this nonprofit?

2010

June 29, 2010

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June 29, 2010

My daughter Hailey was diagnosed with neuroblastoma cancer with OMS, opsoclonus myoclonus syndrome, in July 09. Although Miracle flights couldn't help us then they are helping us fly to the specialist in Illinois. We would not be able to go if it weren't for miracle flights for kids. They are an amazing organization. Its a wonderful thing they are doing to help families all of the country.

The Great!

I've personally experienced the results of this organization in...

A flight to Illinois

Ways to make it better...

If I had to make changes to this organization, I would...

I wouldn't

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

Friendliness, care for families in need

The kinds of staff and volunteers that I met were...

I have never met them But they have been very kind and sweet to my family especially my daughter

If this organization had 10 million bucks, it could...

Help more families get to where they need to go to help there child in need

Ways to make it better...

They had better flights then changing planes 3 times

In my opinion, the biggest challenges facing this organization are...

airline prices

One thing I'd also say is that...

this is an amazing organization and I think they need more resources

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2010

June 25, 2010

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June 25, 2010

Miracle Flights was such a blessing to our family. My 2 1/2 yr old son has had health problems for over 2 years now. Medical resources are very limited where we live and the medical doctors here have not yet been able to diagnose my son. We have drained most of our financial resources for medical appointments, blood tests, medications, supplements, therapies, as well as airfare. We have been referred out several times to specialists that are thousands of miles away. This last time we did not have the funds and decided that if we couldn't get financial help then we just wouldn't be able to go (we had already previously asked for help from family members and felt we could not ask again). It was such a Miracle that we found Miracle Flights and they were able to assist us. The process was so quick. Every thing was approved with in 2 weeks. The staff was so friendly and made us feel really special. We are so grateful to those who founded Miracle Flights and all those who have donated their time, money, and miles! What a great organization.

The Great!

I've personally experienced the results of this organization in...

see above

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

It was so quick to get our flights approved. All of the staff was really friendly.

If this organization had 10 million bucks, it could...

Help more families

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2010

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