Miracle Flights For Kids

Rating: 4.91 stars   345 reviews

Issues: Health, Human Services

Location: 2764 N Green Valley Pkwy Suite #115 Green Valley NV 89014 USA

Mission: Our mission is: To improve access to health care by providing free air transportation to hospitals across America for low income families; to promote awareness of our services throught targeted outreach programs; to enlist the help of community-minded people through strategic calls to action; to promote the spirit of volunteerism.
Results: Miracle Flights provides free commercial air travel to children in need of out-of-state medical care and their parents, AS OFTEN AS NEEDED. More than 90,000 free flights covering 50 million miles ... and counting!
Target demographics: families with children in desperate need of out-of-state medical care
Geographic areas served: the U.S.
Programs: free medical travel via commercial airlines for children to get expert care, second opinions, participate in their service dog training, and attend medical camps and conferences ... as many times as needed.
2015 Top-Rated Nonprofit
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EIN 88-0209952
1-800-FLY-1711
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Community Reviews

Rating: 5 stars  

I don't know what my husband and I would do without the help of Miracle Flights since he is battling stage IV lung cancer and needs to fly from Florida to NYC once a month for a special treatment that is not available here in Florida. Our resources are stretched thin because of expensive treatments and without Miracle Flights the added expense of the flights would be very difficult. We are very grateful for the job Miracle Flights is doing. They are wonderful to work with too, doing everything in their power to help. Thank you very much! May-Louise and John in Florida.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

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Review from Guidestar
Rating: 5 stars  

My son has many diagnoses but there is one special diagnoses he has that requires us to travel to New York. He has Russell-Silver and the only specialist is in New York. Miracle flights has provided several flights to see this specialist that has saved my sons life due to complications from this syndrome. Thank you Miracle flights for all the help you have provided my son.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Quite well

When was your last experience with this nonprofit?

2012

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Review from Guidestar
Rating: 5 stars  

My daughter travels to Boston for treatment every year. It was a blessing to have Miracle Flights for Kids pay for our traveling tickets. We are very thankful.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Review from Guidestar
Rating: 5 stars  

My 11 YEAR OLD daughter HEAVEN CLARK has Vascular Anamoly. Specialist for this condition are in Boston Mass at Bostons Childrens Hospital. It was and is still critical for my daughter to be seen by these doctors. I had no way of getting there I tried selling fish dinners in my community but it didnt work. A case manager at BCH told me about MIRACLE FLIGHTS. I called and they assisted me so fast all I could do is cry.....Im getting teary eyed just typing because in life the worse feeling is having a sick child and dont know how to help or where to get help from. I THANK GOD FOR THIS WONDERFUL ORGANIZATION....WITHOUT IT I DONT KNOW WHAT I WOULD HAVE DONE......I LOVE MIRACLE FLIGHTS!!!!!!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 1 stars  

Our son is 21 months old, has Retinoblastoma, and 13q chromosome deletion, and we have used Miracle Flights organization twice for which we were grateful. I want to tell you about my experience with Rebecca Boyce because it seems like she was making things unnecessarily difficult for us to get help and I can't understand why. At first I thought that maybe she was having a bad day, but when I continued to have difficulties with her I decided to write a letter to the Board of Directors. I will give you some examples of the behavior I have experienced with her.

Originally, we were somewhat outside range of your financial maximums, but we were told by another associate that if we could show $4,700 in paid medical expenses we could still get covered. I forwarded multiple emails from hospitals and physicians to the email address on your website, but they were lost because that email address wasn't working. I was told to send them to Rebecca, which I did. As I reviewed one of these documents with Rebecca she said to me this was not added up and I can't believe I have to add all this up. I felt that this was very inconsiderate of her. She's did not consider how I felt that our son was in the doctor or hospital every week for a year but only about how inconvenient it was for her to add up the all the individual $20 and $40 charges. I said I'm sorry and that I can look at it, but when I pulled it up I saw that it was actually added up in different sections; what I paid and what insurance paid. She just didn't understand it. We were accepted and out flight was booked. We were grateful.

The next month, we requested another flight to NYC for my son, my husband and myself. I had a letter from my sons pediatrician in Denver, and one doctor in NYC that my son would see. My son sees 2 doctors in NYC. Rebecca said the letters must have the exact dates to book our flights and include all doctors. I begged Rebecca to book the reservation because of the extra expense our family would incur if we weren't able to book the flight two weeks in advance, but she said we had to wait for a letter from the third doctor. This was the week of hurricane Sandy, and NYC was in a state of emergency, so it was a lot to ask of the medical staff who had not even been able to return to work at that point. She said that this was policy no exceptions. Rebecca finally received the letter from the third doctor made out to Footprints instead Miracle Flights, so she called and threatened to cancel me. I tried to explain to her that I had requested help from Footprints in the past so it was just a simple mistake by the doctors office, and I would get it fixed. We needed to book the flight for my daughter during Thanksgiving week as well because she is 4 years old and would need to be with us on the flight. So I ended up booking a flight for my daughter in hopes that one of us could get on the flight with her. The extra expense we had to pay was around $150.

Rebecca did not follow the letter from the doctors this time because she booked our flights for Friday at my request. Unless I am misunderstanding something, this proves that she did not really need exact dates and therefore unnecessarily caused me extra grief and expense.

On the day of travel Thanksgiving week, she calls my husband John because she received an email from Frontier airlines that had a different confirmation code and she tried to look it up but couldn't. My husband was driving and passed me the phone and I told her we were in route to the airport and I would have to call her back. We arrived at Ronald McDonald house Monday night. Tuesday my son had an exam under anesthesia and he was very sick afterwards. Wednesday he had his Intra-Arterial Chemo surgery. She knew all of this because it was in the letter that I was required to submit.

Knowing all of this, she called again Wednesday. I told her that we were having IAC and she had been rude and inconsiderate, I was tired of it, and I wanted her supervisor's name. The doctor arrived and I said I had to go, but she continued on, saying that she was not harassing me but that I said I would call her back and I didn't. She did not give me her supervisor's name. I finally hung up.

I'm not sure if you know what its like with a disabled child and one with cancer in addition. The level of exhaustion, pain and suffering you see and feel in your family is tremendous, and the financial strain of cancer for us is huge. We stay at the Ronald McDonald house and we have to pay for it. I am separated from my daughter and spouse every month. It looks as if we'll be doing this for at least the next year, because they do not do this type of surgery in Colorado.

Rebecca's negative behavior has been ongoing. I've bit my lip because my son needs the help, but is this it? Rebecca, who is in this position to help suffering families, behaves in this manner and frequently. Do I need to continue being subjected to this when requesting help?
I've received help in the past from Angel Flight Central receiving vouchers on Southwest airlines. There was not this type of drama and they had empathy and respect. In addition, the airlines knew why we were traveling and gave us priority boarding and free baggage. We have flown twice with Corporate Angels and they have been very kind and accommodating.

These other corporations operate differently and corporate angels is infrequent. I need help and I need to get it from wherever I can and it seems that you can help us.

Thank you for your time and consideration. We'd also appreciate your prayers.

Andrea
Mother of Madeleine and Alexander

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

1 person found this review helpful

When my son was diagnosed with ACC, a rare form of adnoid cancer, we were devistated. The doctors told us there was no known cure. But as any parent, I was not satisfied with that prognosis and set out to find a way to fight this cancer. After a year of searching we found a very special doctor, doing very special work with a handful of patients that share Sean's desease. Our next dilema was that we live in rural Montana and his treatment center is in Virginia. Thats where miracle flights for kids came in. It was an absolute miracle for us as we could barely aford to drive the three hours to the nearest airport. Miracle flights for kids has flown Sean and I numreous times to our destination and back. Sean is getting the treatments he needs now with positive results. I also must say that the treatment and care that we recieve from the staff at Miracle Flights for Kids is caring , respectful and proffesional and I have a great admiration for the staff and there charges. Thank you so very much, Miracle flights for kids ! Your truly life savors ! Brent Parker Drummond Montana

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

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Rating: 5 stars  

Will always be thankful to have found out about Miracle Flights for kids. Thank you for helping me.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

Was this review helpful? 
1 previous review
Rating: 5 stars  

I am so thankful to have found Miracle Flights. Getting treatment for brain cancer across the country has been hard enough and they made it that much easier by assisting me with my flights. Becky has been nothing but kind, patient, and helpful every single time that I have spoken to her on the phone and exchanged emails.

I've personally experienced the results of this organization in...

flying to Pittsburgh from Los Angeles every 3 weeks

If I had to make changes to this organization, I would...

Ask everyone to help promote it so that it can get more funding to help folks like myself

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Rating: 5 stars  

Miracle Flights has flown me and my son to Philadelphia to see a specialist to deal with his ongoing medical care due to his Arthrogryposis. We will be going again in just 10 days and the only way we could do so is through Miracle Flights! We have dealt with many local doctors and have enormous medical bills which makes it impossible to pay for airfare. No one can provide the care that the doctor in Philadelhia can and he is at Shriners so we are so grateful that we can now finally go there through the help of the amazing Miracle Flights! Thank you!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

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Rating: 5 stars  

November 11, 2011 I had a Liver Transplant which included an experimental procedure, Which now requires me to travel from California to the Cleveland Clinic in Ohio yearly. Miracle Flights has laterally taken over all my arrangements for my yearly appointments. My contact people are Vanessa and Becky, they are always very kind and polite while guiding me through the required procedures. Thank You Ladies!

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

Miracle Flights for Kids has been a true Godsend in my life. 2 years ago I was in a traumatic mountain bicycling accident that shattered most of my facial bones and destroyed my nose. I have needed multiple operations including a nasal reconstruction that failed. This required me to seek the help of a nasal reconstruction specialist across the country to undergo multiple operations to restore form and function to my nose. I am so grateful to the help Miracle Flights has provided to me and my family to help this overwhelming task be doable for us. I am eternally grateful to Miracle Flights...they truly provide "miracles" to those in need!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

Was this review helpful?