MERCY CORPS

Rating: 3.43 stars   14 reviews

Issues: International

Location: 45 Sw Ankeny Street Portland OR 97204 USA

Mission: Mercy Corps exists to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.
Programs: Mercy Corps works in the toughest places on the planet. Failing states like Somalia and Zimbabwe. Conflict zones like Afghanistan, Congo and Iraq. And countries that have endured natural disasters, like Pakistan and Haiti. In these places, a child’s life is often at risk. A woman’s education is usually ignored. A family’s livelihood is never a sure thing. These conditions threaten the welfare of neighborhoods, towns, provinces, countries and entire regions. To these important and imperiled places Mercy Corps brings relief, recovery and development. For 32 years, we have helped people grappling with the toughest hardships survive – and then thrive. That’s the heart of our approach: we help communities turn crisis into opportunity. Decades of field experience have shown us the most effective ways to support that transformation. We know that local people are the best agents of their own change and that local markets are often the fastest, most durable drivers of economic recovery. That’s why we listen to what communities need and prioritize their most important projects. It’s why we often partner with local organizations – and why our program teams are 95 percent staffed by local people. Mercy Corps approaches each challenge with an open mind and a bias for action. We listen to local people and prioritize their most urgent needs. We fix gaps to get markets up and running. We think big, start small and take responsible risks to find solutions that benefit the greatest number of people.
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Community Reviews

Rating: 5 stars  

2 people found this review helpful

I wonder why Mercy Corps is not mentioned on broadcasts "if you wish to help ..." as opposed to Red Cross or United Way when so much of the contributions they receive go to people who run them.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

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Rating: 3 stars  

I appreciate all that this charity does -- especially in times of need. I hope you will support them too.

I've personally experienced the results of this organization in...

The news, I often see what they've done.

If I had to make changes to this organization, I would...

Ensure they had enough resources to make a lasting difference.

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Rating: 5 stars  

4 people found this review helpful

I have been a Mercy Corps donor for about 10 years. I know several of the staff and am frankly blown away by their work, their professionalism and their realistic approaches to development work. Mercy Corps is frankly state of the art. Most of the staff are nationals in the many countries where MC works. There is a continuous evaluation of effectiveness and a strong desire to use resources carefully. Women's health programs, education programs, community development -- each program is tailored to the needs of the community involved. There is no hierarchical sense that all communities need X or Y; instead there is a process to help communities set their own direction. In that process, communities also learn civil society techniques and objectives.

When there is a natural disaster, Mercy Corps is already on the ground and ensures that its work does not duplicate what other agencies are doing, instead focusing on neglected areas of need. One of these is helping children deal with trauma.

Mercy Corps deserves your donation, whatever you decide to give. There are other wonderful organizations out there but there are also charlatans that are more concerned with fund-raising than with services. Do careful research. When you do, Mercy Corps will be at the top of your list.

I've personally experienced the results of this organization in...

I visited Mercy Corps programs in Tajikistan and Pakistan. There is a warmth and respect that goes two ways: from MC staff to communities and very obviously back the other way as well. I was also highly impressed with the thorough security processes in place to keep staff -- ex-pats and nationals -- safe.

If I had to make changes to this organization, I would...

Make sure that the US Military does not stray into NGO territory. One of the greatest risks to MC's and other NGOs' workers is the blurring of the line between military and civilian projects.

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Review from CharityNavigator
Rating: 3 stars  

7 people found this review helpful

I wish I could give this charity 5 stars because they do a lot of good things. What I look for in a charity is the mission to create sustainability and independence in the people it helps instead of creating dependency while also helping with disaster relief. The fact that the higher ups make so much money is disheartening. I understand that the CEOs and presidents need to be paid but think of the good that could be done with the extra money if they weren't paid so much. I want to know that my donations are truly helping the people I intend to help and not going toward the CEO's summer villa. Perhaps the CEO would do well to read the story of the man whose words are being used with this charity. Gandhi gave up the life of affluence and chose one of poverty. I'm not saying that the CEO needs to become impoverished but nearly $300,000 is ridiculous.

I've personally experienced the results of this organization in...

I have not had personal experience outside of sending donations.

If I had to make changes to this organization, I would...

Make sure more of the money was going to the people who truly need it and not the CEO's bank account.

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Rating: 4 stars  

update 06/06/2011
Well, they got back sooner than I imagined (first workday).
I guess the customer service is good, though not up to date (cause it's not a click of a button thing).
anyhow, I would recommend this charity after they have the online account for monthly donors.
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Can't unsubscribe my auto monthly donation online.
I've signed up for the auto monthly donation for a while now, times are tough and I want to cancel it.
It's unpleasant to find out that I can't find a way to unsubscribe my auto donation.

I don't even have an account.
I checked my email box, they didn't even send me a confirmation for the subscription, nor an account.
I did get a confirmation for my one time donation the other time, but again, no account.

Isn't it standard to give your customer an account when they paid for something? Especially when you are automatically taking money from them each month.
It seems like they are trying to make it hard for people to unsubscribe.
I sent them an message about unsubscribing, hopefully they get back soon.

I do not recommend this charity.

I've personally experienced the results of this organization in...

.

If I had to make changes to this organization, I would...

make it easy to change auto donation subscription. Give an online account to everyone who donated so they can unsubscribe and make changes.

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Dear Kelly, I am sorry that you were upset that Mercy Corps does not provide online accounts for monthly donors, and I want to let you know that we are working to add this feature. In the meantime, we can certainly cancel your automatic donation. I just sent you a private message with my email, if you send me your information I will follow up immediately. Thank you very much for your commitment to helping people in need around the world. Your past support has made a life-changing difference for struggling families! Sincerely, Andi Curry Executive Liaison Mercy Corps

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