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18 Reviews
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April 12, 2014
18 people found this review helpful

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April 12, 2014
18 people found this review helpful

We adopted a dog from them in 2013, and everything was fine. Our dog got out of our house and ran away upsetting me and my family very much. We looked for the dog for two days and called the Police and SPCA but no one had found him. We got a call from BILL SMITH at MLAR telling us they had found my dog and they were not giving it back to us because he felt that we "did not care about the dog and he was better without us" How Dare he kidnap our dog that we have cared for, and treated like a member of my family. We have regularly taken him to the Vet and cared for him very well. This organization is DISGUSTING and I would warn anyone thinking of adopting a dog from them as they think they own your dog forever and you just rent them.

Ways to make it better...

If I had to make changes to this organization, I would...

Fire BILL SMITH

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2014

December 10, 2013

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December 10, 2013

Our family had previously adopted two dogs from rescues prior to adopting a third from MLAR. As with our two previous rescues, a greyhound and black lab, our experience with those two organizations was outstanding to which when we rescued Max from MLAR, our expectations and experience were exceeded far beyond fantastic! Max was well cared for while at the facility and their commitment to match volunteers with the right animals, you can see how dogs begin to develop trust for their handlers/parents when they are rescued/adopted. We were allowed to have our Black Lab "visit" with Max to see how they might react to each other. I truly believe that because of that experience, that Sam and Max developed a "friendship" that to this day is fun to watch as the two are always interacting and playing and solidifying their relationship as brothers and members of our family.

Having observed the work the staff and volunteers do in the care for these dogs and the commitment to giving them a happy, safe, and playful environment is a tribute to their unyielding commitment to their mission of rescuing animals of all kinds with the goal of giving them a chance to be in the "right" home for their personality, dogs active lifestyle level, and overall living environment allowing the dogs to be a part of a family that will love and care for them as one of their own. It's not as simple to just pick a dog and say it's great, these people know how to observe and identify the right situation that will place the dog with the right family at the right time so everyone is happy, especially the animal.

I for one highly recommend MLAR as a great place to consider as a donor, volunteer, and place to adopt a wonderfully cared for pet that can be a tremendous member of a loving family.

Ways to make it better...

If I had to make changes to this organization, I would...

Not change in their commitment to placing animals in the best possible environment that fits the pet to the right home regardless of how hard it may be to say no if it is not a great fit.

More feedback...

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

October 12, 2013
15 people found this review helpful

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October 12, 2013
15 people found this review helpful

I got a letter without explanation after 16 days of waiting saying we were very nice but they couldn`t help us. Very unprofessional. seems to be a crap shoot!

Ways to make it better...

If I had to make changes to this organization, I would...

wouldn`t have gone there. So many dogs :(

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2013

August 9, 2012
19 people found this review helpful

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August 9, 2012
19 people found this review helpful

My name is Tara, and I am reaching out to anyone who can help me get my dog Duece back! Three weeks ago Sunday my Rottie became lethargic, and didn't eat dinner. I thought because we had been outside in the heat all day, that he just wasn't hungry. I had my husband call the vet following Monday morning and tell them Duece's symptoms. He was laying around, not eating and had thrown up. The vet said to monitor the behavior and call back if he got worse. He threw up once or twice during the day and when I got home from work that night I called the vet back and was told I could bring Duece in but they were going to charge me for an emergency visit. I took Duece to the vet with my 4 year old and 10 month old since my husband was working second shift. When the vet came out to see us and I explained what was going on they assumed because I had small children that the dog must have eaten something the kids had left on the floor and that was blocking his intestines and that he needed to be xrayed immediately. I explained multiple times I have a 10 month old baby who can also choke so I don't leave anything on the floor. I had the xrays done and when the vet came back she said she believed something was lodged in his intestine and that he would need and ultrasound and emergency surgery. I asked to see the xrays and the vet responded by saying "are you familiar with looking at dog xrays?" After looking at the xrays and I asked what the next steps would be and what costs where involved. She stated an ultrasound was approximately $500 but that he needed emergency surgery and that would be no less than $3000. I asked if he was going to be ok after surgery and she said depending on how bad the object tore his intestines, they didn't know. I explained that we didn't have that kind of money. We have three kids. The vet then said well if you don't have the money you can take out a credit card or put him down. I again explained with having three kids I can't take out all kinds of debt and that I needed to talk to my husband. I requested the vet run an IV line into Duece so we could keep him hydrated overnight. The next morning Duece was worse so my husband called the vet and begged them to fix him, even saying if you will fix him you can keep him just don't make him suffer. The vet told us we had one hour to make a decision or Duece would die. The vet also suggested we turn him over to the Main Line Animal Rescue and that they would help fix Duece and adopt him out rather than us have to put him down. We couldn't stand the thought of putting a 10 month old puppy down. My husband turned Duece over to the Metropolitan Vet and signed paperwork giving him to MLAR. We called Tuesday to check on him, and Wednesday. Wednesday night MLAR called my husband to update him. They said " Duece has nothing stuck in his intestines, they are totally clear. He has parvo." My husband asked how they knew he had parvo and they stated it was a simple blood test. My husband said we want our dog back, we only signed him over because we were told he needed a surgery that costs thousands of dollars. They told us we couldn't have him back and we clearly weren't good dog owners if we weren't willing to pay for his surgery. I love my dogs, but I have three children, and I don't think how much money I have has anything to do with how much I love and care for my dogs. He was up to date on shots, had his license, was clean and well cared for. This is my families dog, my childrens dog and we gave him to these people under false pretenses and we want him back. I am asking for any help anyone can provide to bring Duece home to my family where he belongs rather than have him sitting in a shelter scared and alone. Duece is the best Rottie 3 little kids could ask for. He was born 8 days after my youngest son, and came to our home last Christmas at 8 weeks old. He has grown up with my 3 kids and we are the only family he knows. Please help me get my dog back, please!


More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

January 5, 2012

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January 5, 2012

Over the years, we have adopted five dogs and two cats from this wonderful, wonderful organization. Their facility is the nicest you will ever see, and everyone there is helpful and caring. I will say that the adoption process is rigorous -- but you know what, I think it is wonderful. Bill Smith, the founder, personally checks each prospective home for a fence. The adoption counselors work to make sure the pet you ultimately adopt is right for you and your lifestyle. Every vet reference is checked. This is a hands-on operation that wants the best for every pet they place and that's the way it should be.

More feedback...

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2009

May 8, 2011
19 people found this review helpful

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May 8, 2011
19 people found this review helpful

I was very disappointed by the way we were misled and ultimately denied a pet. After meeting with this organization, filling out questionnaires and going through a formal interview, we were told taht because our house had a doggie door, we would not be eligible to adopt a pet.

If they had
been up front about this requirement, they could have saved us and them time.

The owner obviously has very unrealistic standards.

The Great!

I've personally experienced the results of this organization in...

Yes, as described above.

Ways to make it better...

If I had to make changes to this organization, I would...

Lower the standards for adopting a pet.

January 10, 2011

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January 10, 2011

I became aware of Main Line Animal Rescue when my wife and I were ready to adopt a dog in July 2010, we went to their website to look at who was available. We put in an application for a black lab named Rex and got a call from Helen to set up our appointment for the following Saturday. We came out to their facitlity which is truely a beautiful farm in Chester Springs, PA and got to walk through the kennel with Megan the kennel manager who was helping us with our adoption. We talked for probably about 20 minutes about our lifestyle and then got to meet Rex. We realized with Megan's help that while we loved him and he was a great dog, he wasn't right for our lifestyle. We are always on the go and do not have a lot of space and a lot of breakables in the house!! She asked us to trust her and showed us a 10 lb. Pomeranian-Chihuahua mix that ended up stealing our hearts. Just like other rescues they had to check our references and make sure that our fence was secure. Bill Smith, the founder, came out himself to check our fence and we just happened to be outside when he got here. We ended up talking to Bill for about an hour and learned more about what they do and how they do it. I had seen him featured on Oprah so we talked about the horrible puppy mills that he is trying to draw attention to and put an end to terrible conditions that these animals are forced to live in.



Because of this wonderful experience I attended their annual fundraiser in September called the Wag N' Train. it was western themed and a lot of fun! We will be adopters and donors to Main Line Animal Rescue for years to come.

The Great!

I've personally experienced the results of this organization in...

July 2010

Ways to make it better...

If I had to make changes to this organization, I would...

help get more funding and attention so that more animals could be saved and adopted

More feedback...

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2010

July 22, 2010
19 people found this review helpful

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Review from Guidestar
July 22, 2010
19 people found this review helpful

This charity has unethical and legally questionable practices in the way that it deals with parties surrendering pets, those adopting the pets, and those applying to adopt pets. My sister adopted a dog from MLAR and subsequently went to China leaving me to care for the dog. When I was unable to keep the pet I called MLAR per the contract my sister signed to request their aid in placing the animal with a new family. Our vet's assistant, when she heard the dog needed a home, expressed a desire to adopt the dog. Despite her relationship with the me and the dog, she went through the proper channels by filling out an application with MLAR. Bill Smith, the director there, assured both my friend and me that she would be given the dog. Then he phoned me and asked me to bring the dog in so their vet could examine him. He said that my friend could pick up the dog the next day and take him home. I delivered the dog to MLAR and asked Bill's assistant Nancy to assure me that we would be able to pick up the dog in the morning. The next day when I went to pick up the dog, they had given him to another family. I was informed that lying to people to confiscate pets was routine and considered necessary. They admitted that I had care well for the dog, but they did not want my friend to adopt him because "they could not verify her vet records because she worked for the vet." Yet they allowed my sister to adopt the dog when neither she not her husband had ever adopted an animal before. Furthermore, they lied by assuring us that my family would be allowed to contact the adopting family for closure and in fact never provided up with that information despite numerous requests both by phone and in person. Finally, I was told that if I continued to request the information that I would be reported for harassment and that I had "no legal standing" in the matter because the contract my sister signed identified that MLAR "owns the animals and they can at any time confiscate them if they deem it necessary." People who adopt pets from MLAR are not adopting animal so much as borrowing them. In conclusion, the owner and presumable governing body of MLAR condones unethical treatment of humans and rather than considering the best interests of the animal, essentially loans the pets to the highest bidder. Their facility is assuredly palatial, but I did not see a single animal out running in the vast manicured acreage. This organization is not dedicated matching pets and owner it is dedicated to greed and control.

The Great!

I've personally experienced the results of this organization in...

that they essentially stole the dog I cared for and trained for 2 years. They assumed that they knew what was best for the dog even though they neither knew him not the woman who wanted to adopt him. They condone a policy of dishonesty and threats.

Ways to make it better...

If I had to make changes to this organization, I would...

Remove the CEO. Institute policies against lying to clients. Change the language of the contracts to be reasonable. Work in cooperation with people surrendering animals to find the best homes for them.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

Nothing

The kinds of staff and volunteers that I met were...

directed to lie to me and my child.

If this organization had 10 million bucks, it could...

do a lot of damage.

Ways to make it better...

I had been dealt with honestly and fairly.

In my opinion, the biggest challenges facing this organization are...

Unethical and questionable practices that are perpetuated by founder and CEO.

When was your last experience with this nonprofit?

2010

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