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April 23, 2014
2 people found this review helpful

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April 23, 2014
2 people found this review helpful

Good Afternoon, I recently adopted a dog from this rescue and had to return her the very next day. The dog had fleas and bloody stool. At times she would defecate blood and mucus mixed. Upon returning the dog and explaining these problems to the employees of this rescue I was told that she didn't have fleas, but when a younger volunteer checked the dog with the flea comb she found a flea & a flea egg. I was then told, "It’s just one flea". An employee instructed a young lady to take a picture of the dog and the very next day she was listed again on Petfinder. (With the collar I bought for her on) My home now has to be exterminated despite vacuuming and washing all of the linens.
I requested a refund, left many messages requesting to have the director give me a call, sent emails with pictures of flea bites, and even faxed a formal compliant letter. I have yet to get the results of my refund request. I even called to make sure the dog was ok; I received no information on the fecal results or flea issue. I would not recommend this rescue to anyone. Once I posted this HONEST account of my experiences they blocked me from there Facebook page.

Ways to make it better...

If I had to make changes to this organization, I would...

Better Vet, Cleaner environment, openness to customer complaints, better response to customer issues.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2014

April 15, 2014
4 people found this review helpful

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April 15, 2014
4 people found this review helpful

This is long, but if it prevents someone from having the same awful experience I did, then I'm satisfied...

I've had pets my whole life, have volunteered at shelters, and also work at an animal hospital. I feel I have a pretty good handle on animal health, care, and the costs and potential
concerns that involve owning a pet. Nothing prepared me for the horrible ordeal of dealing with Last Chance Animal Rescue.

I adopted a 13 wk old kitten from LCAR through a local Petsmart. He was playful, and when invited to hold him, he fell asleep almost immediately in my arms. His records from LCAR said he was healthy (signed off on by two of their veterinarians) and had had his boosters.
I only had him for a day or two though, when I noticed he would tire out very quickly from minor play. He would just plop down and sleep, then wake up and try to play again, but seem worn out. I took him to the vet where I work to get him checked out, and the findings were alarming. The first vet immediately heard a severe holosystolic heart murmur, likening his heartbeat to the sound of a whirring, leaking washing machine. The second vet, who had completed a cardiology residency, verified the diagnosis. They said it's a rare heart murmur (about 1 out of 100 cases of heart murmurs have his type) and the prognosis was guarded to poor.

My frustration came when my boyfriend who has never had a pet could literally hold my kitten up and very clearly hear something off with his heart. It didn't sound like a normal heartbeat at all.
I absolutely understand that animals come with unexpected health concerns, but WHY would two Last Chance Animal Rescue veterinarians let such an unhealthy animal be cleared for adoption, or without a special needs label?
Even working at a vet, I couldn't afford further diagnostics from a specialist, and even then, his heart issue could get very bad very fast. I was warned that with heart issues in kittens, they can develop quite quickly and one day I might just come home and find him dead. I was literally heartbroken.

I contacted LCAR and voiced my concern. I was offered a new cat in exchange, but I really didn't want a new cat. I had wanted a cat made available in good faith that he was healthy! I also didn't trust the medical knowledge or care of their staff at this point. They said they would consider my request for a refund, but to bring the kitten back. It was one of the most difficult decisions I've ever made, but I knew that I couldn't afford the cost of his heart issues at such a young age, and that if he were adopted out with the proper warning assigned, someone who could afford his care could help him better than I could.

We couldn't return the kitten to the Petsmart, we had to take him all the way to Waldorf. Their headquarters and where the animals are held is a literal heck hole. We accidentally walked in a back door into a low-ceilinged basement. There were animals packed into small stacked cages with fans running. I don't know if there was central air or not. We ran into a staff member who literally appeared from a dark door and they pointed us to the top floor-- the "office" and other holding area. When I signed him back over, they said they'd take him to the vet on staff to get checked out. I said I'd be in contact to send his updated medical records, doctor's notes, and even the results of a cardiomyopathy test I had run, in the hopes that it would paint a better picture of his case. They said they'd get back to me about a refund. I still feel guilty about returning him there, but I didn't know what else to do.

LCAR continued to fumble and twiddle their thumbs. I finally got a hold of them after several attempts. Not only did they refuse me a refund, but they refused his medical records and the test results from our office. The woman I spoke with (or rather, was spoken over by) very literally SCREAMED at me, saying that he "didn't have a heart murmur" and after going on about how difficult her day had been, hung up on me. (a side note: she butt-dialed me from their office at one point and said "that room downstairs is my ******* nightmare.") I have never been spoken to in such a demeaning, condescending fashion, and to deny a diagnosis that even a layperson could hear still worries me. I don't know how many unhealthy animals are adopted out from these people, but it's to where quantity is far surpassing quality. I even contacted the Humane Society of the United States for advice in dealing with them.

Be very aware that LCAR adopts out through Petsmarts all over Maryland. I will NEVER adopt through them again, and make it my mission at work to refer people elsewhere.

Ways to make it better...

If I had to make changes to this organization, I would...

Shut it down, clear out the staff, get the building reviewed by animal control, implement proper care protocol, hire competent vets, implement actual customer service, go for quality over quantity, provide refunds if you adopt out an unhealthy pet, take responsibility, be courteous and respectful to clients, actually contact people when you say you will, don't adopt out unhealthy animals, and if you have an animal with special needs, say so. There is an audience for special needs pets.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

December 13, 2012
1 person found this review helpful

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Review from Guidestar
December 13, 2012
1 person found this review helpful

I love Last Chance. We got our kity from them and while it's true they do not do any screening I beleive it's because their main goal is to get animals out of high kill shelters, get them spayed/neutered and medical care. they just don't have the time or resources to background check everyone that adopts a pet. If they did it would totally slow down the whole process. many of their workers are volunteers. In addition, doing a background check on someone doesn't always mean that person isn't going to neglect or abuse the animal. They DO require that once you adopt a pet, that you contact them "within a certain timeframe" with proof of your first vet visit. They also DO ask that you periodically post photos or an update on their facebook page or email. I feel they are doing the very best that they can and rescue a LOT of animals each year. Without Last Chance, our Missy would have been euthanized :( Can they do things better? Of course, there is ALWAYS room for improvement with everything and maybe one day if & when we don't have SO many unwanted pets, there will be more time and resources to properly screen adopters but for now I'm forever grateful to them for all the hard work they do.

More feedback...

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2011

May 24, 2011
3 people found this review helpful

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1 previous review
October 31, 2009

Waldorf Well Pet Clinic is where I took my dog to have a neuter surgery not knowing that this clinic was operated by last chance rescue. My dog was given a drug 43 times with a higher risk factor tha... more

May 24, 2011
3 people found this review helpful

It has been three years since my dog died at this clinic without having a neuter surgery, on April 28, 2008 They used Xylazine 100mg/ml labeled for cattle & horses. The drug manufacturer stated NOT recommended for cats & dogs, yet they used it anyway. My dog died at this clinic . I do not recommend this clinic. My life has been changed by this and my heart forever remais broken. I had to pick a star as a rating but they don't deserve not even one star.

The Great!

I've personally experienced the results of this organization in...

In the worst way. I was also treated badly afterwards.

Ways to make it better...

If I had to make changes to this organization, I would...

Not recommend them.

October 31, 2009

Waldorf Well Pet Clinic is where I took my dog to have a neuter surgery not knowing that this clinic was operated by last chance rescue. My dog was given a drug 43 times with a higher risk factor than other comparable ,safer drugs and he died before any surgery occurred.(XYLAZINE)T,his is a drug that is over 30 years old now their are safer drugs.I was charged for a surgery that NEVER happened. My dog should not have died. My life will never be the same. My dog was only 2 years 10 months old and he was found to be a normal dog on a necropsy report. I DO NOT RECOMMEND THIS FACILITY TO ANYONE.

The Great!

I've personally experienced the results of this organization in...

The DEATH of my beloved dog , I was charged for a neuter surgery that never occurred because my dog died in their care.

Ways to make it better...

If I had to make changes to this organization, I would...

Not recommend them to anyone.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

ABSOLUTELY NOTHING

The kinds of staff and volunteers that I met were...

I had a HORRIBLE EXPERIENCE HERE.

If this organization had 10 million bucks, it could...

In my opinion I am scared for the animals.

Ways to make it better...

My dog had not died using a drug off label without my informed consent and if I had been made aware that this clinic was operated by a rescue group to begin with. I was NOT informed.

In my opinion, the biggest challenges facing this organization are...

The way they treat people when their dog dies at their facility and not informing clients that they are affillated with a rescue group. Using drugs not recommended by the drug Manufacturer.

One thing I'd also say is that...

I DO NOT RECOMMEND ANYONE TO THIS FACILITY.

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2008

April 7, 2011
4 people found this review helpful

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April 7, 2011
4 people found this review helpful

Assembly line, cats have no names, they don't care who adopts them, they are basically selling them. Business model to move cats as quickly as possible, not a real rescue.

The Great!

I've personally experienced the results of this organization in...

At least they are getting them fixed

Ways to make it better...

If I had to make changes to this organization, I would...

Have them at least review applications for adopters instead of just giving a cat to anyone with $135

October 17, 2009

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October 17, 2009

The Workers at Last Chance Animal Rescue Inc. & Waldorf Well Pet Clinic are dedicated to doing a great job in rescuing animals. They always take special care in treating the sick animals with the proper meds donating surgeries to the sick. They take pride in cleanliness of the animals and they even spend some quality time with the cats and dogs. I will not take my pets to any other pet well clinic, as I trust them that much!

Photos

The Great!

I've personally experienced the results of this organization in...

one of my cats is a rescued animal from Last Chance Animal Rescue Inc.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

I know that with their neuter policy they are saving the lives of far more animals through the responsible spaying and new=utering of the rescued animals. thus increasing the quality of life of the animals as well.

The kinds of staff and volunteers that I met were...

Knowledgeable, professional, dedicated, experienced, focused and caring.

If this organization had 10 million bucks, it could...

expand to at least 5 other states and probably save the lives offer homes to at least 60,000 animals anually

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2009

September 18, 2009
3 people found this review helpful

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September 18, 2009
3 people found this review helpful

I am very concerned about the standard of care (or lack thereof) employed at this charitie's "Wellness Clinic" for pets. I have adopted a cat from them. I recently learned that they use the drug xylazine as a pre-anesthetic for neuters/spays. Not only that, but they order the version intended for HORSES, which is a higher concentration. This drug, according to published reports, is associated with a high incidence of mortality compared to average. For dogs, it is 43 times higher than average. It has fallen out of favor witht the better vets. I realize that LCAR is rescuing animals, and I am grateful they rescued my cat, but WHY do they not believe that these animals are entitled to better, more appropriate, more modern drugs? They confirmed the use of this drug in a small claims court case which I witnessed. The plaintiff who sued them lost, but during the case they admitted to using this drug in the HORSE version for dogs and cats. PLEASE CHANGE YOUR PRACTICES! All animals should be entitled to the best available care, yes, even rescues. Animal lovers, oif all people, should know that!

The Great!

I've personally experienced the results of this organization in...

Uses an older, more dangerous drug in spay/neuters than others available. Death of a dog. Possible dangers to rescue animals.

Ways to make it better...

If I had to make changes to this organization, I would...

Immediately require the vet to take updated training in current anesthesia practices; order and use safer drugs.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

My cat. I am grateful for him.

The kinds of staff and volunteers that I met were...

Nice and entirely unaware of this frightening practice

If this organization had 10 million bucks, it could...

Improve standards of veterinary care it provides to animals. But it could and should do that anyway.

Ways to make it better...

I had never found out about the drug their vet uses, which he admitted in court.

In my opinion, the biggest challenges facing this organization are...

Killing some of the very same animals it is trying to save with use of xylazine, an old drug with high risks.

One thing I'd also say is that...

I really wish they'd do better. I know they save animals on balance, but deaths associated with xylazine are unnecessary when better drugs are available.

When was your last experience with this nonprofit?

2009

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5 tips for getting reviews...

  1. Sending an email to clients, volunteers, donors, board members, and other partners with a link to your profile page.
  2. Putting a link on your Web site
  3. Including a link in your email newsletter
  4. Putting a link in the signature of your email
    Putting a link on your facebook page and status updates
  5. Tweeting out a link to your twitter followers

3 hours of volunteer time for this nonprofit will...

Socialize/exercise kitties @ Petsmart, clean/sanitize kitty habitat @ Petsmart, contact all your friends on Facebook & ask them to donate/volunteer, drive to our HQ and play fetch with our rescued doggies, clean out your linen closet and bring us your old raggledy towels and blankets to use as kitty/doggie beds...email us for more ideas :o)