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22 Reviews
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December 14, 2011
1 person found this review helpful

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December 14, 2011
1 person found this review helpful

As a regular user of the pool (and a donor), I'm very disappointed in the quality of the experience lately. My husband and I (try to) lap swim twice a week. I have not kept count of how many times the pool has been closed due to a problem with the bromine level, but it is not uncommon. We call ahead to see if the pool is open, but the lifeguards (whom I realize have other responsibilities) do not always answer the phone. Yesterday, for the first time, we were asked to get out of the pool in the middle of our swim due to a problem with the bromine level. The locker/shower room is a wonderful convenience, but while the men's showers have warm (sometimes too hot) water, the women's showers are ice cold most of the time. Taking a shower in the summer isn't too bad but in the winter, it is a very painful experience. I have discussed this with three different employees at three different times, but the problem has only gotten worse. I was told to use one of the two family shower rooms (which have warm water) but these are not always available. These problems have increased in the last few months. One final issue is that we had been swimming regularly for over a year before anyone bothered to tell us that we could buy a discount card (20 swims for $15). We had been paying $2 each every time we used the pool. The Jones Center is a generous, unique gift to the community, which I greatly appreciate. However, if the situation with the pool continues to deteriorate, I will have to stop patronizing it.

More feedback...

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unsure

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2011

November 29, 2011
1 person found this review helpful

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Review from Guidestar
November 29, 2011
1 person found this review helpful

I was reffered to the Jones center by a friend. I was planning my baby`s 1st year birthday and apparently the jones center was perfect. so i called and spoke to the scheduling assistant (Lizbeth Ponce). Who helped me reschedule for a larger room that same day. But unfortunately for me, she mis informed me, or should i say, did not inform me that i had to pay 8 days after the scheduling. 4 days before my babys birthday party i called to pay the reservaton, but my room had been given to someone else (i again spoke to Lizbeth). When i asked for an explanation of why she had not mentioned the payment required within 8 days, she only said " WELL, I THOUGHT YOU KNEW OUR RULES".
So , today 11/29/2011, i have emailed and left a voicemessage to the Coordinater and the Recreation manager. But had no Response!.. We will see if they do call.

But i would recommend that if anyone planning anything at the jones center, from a small event to a large one. Please, make sure you speak to someone who treats you well.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2011

July 20, 2011
1 person found this review helpful

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Review from Guidestar
July 20, 2011
1 person found this review helpful

There pool hours online do not reflect the actual pool hours. They do not answer the phones. We called during the 30 minute car trip to the Jones Center. When we got to the Jones Center the rep was on the phone talking to her boyfriend. She spoke very little English.

Overall, I will
not be back. I will stop my year donations. My money and time can be spent at better things.

The Great!

I've personally experienced the results of this organization in...

I use to audit the Jones Center in the past years. I has a donor and supporter. But in the past years, I have seen the quality decrease more and more. This use to be a place of greatness and pride. Now I am ashamed of it being in my community. It has become a shell of itself.

Ways to make it better...

If I had to make changes to this organization, I would...

Updated website. Answer the 15 calls that you ignored so you could talk to your boyfriend. Have bi-lingual employees --- Spanish and ENGLISH.

March 31, 2011

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Review from Guidestar
March 31, 2011

My daughter and I took a trip to the pool. Over all our experience was good, except IT WAS VERY COLD. The water in the pool was cold, and the locker rooms were freezing. One of the life guards on duty was wearing a sweat shirt while on duty. That is not a good sign. I also heard several other people complaining and shivering, so I am not the only one. Please turn up the heat!

The Great!

I've personally experienced the results of this organization in...

?

Ways to make it better...

If I had to make changes to this organization, I would...

Turn up the theromstat

February 10, 2011

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Review from Guidestar
February 10, 2011

I am so impressed with the level of customer service I received from
Jeremy Guyll an associate with the Jones Center. He took the time to located and find a jacket that my son left at the rink during a tournament. It would have been hard to replace as it had sentimental value. Jeremy mailed it
to us in kansas city promptly and we are so appreciative. Thanks so much to the Jones Center and for associates like Jeremy Guyll.

The Great!

I've personally experienced the results of this organization in...

We participated in a high school hockey tournament at the Jones Center.

Ways to make it better...

If I had to make changes to this organization, I would...

no changes

December 17, 2010

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Review from Guidestar
December 17, 2010

My entire family was able to get flu shots in one place without an appointment for FREE at a time when my budget was stretched!. I likely would have left my 4 and 5 year old unvaccinated if not for the Jones Center

The Great!

I've personally experienced the results of this organization in...

the opportunities provided to my children and those of my coworkers.

Ways to make it better...

If I had to make changes to this organization, I would...

Try to leverage media in-kind donations to promote more awarenesss

December 16, 2010

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Review from Guidestar
December 16, 2010

We feel very fortunate for an ability to be around Jones Center!

We are somewhat new in Fayetteville\Springdale area, and Jones Center has quickly became a very special part of our life. It provided for us not only an ability to participate in Russian Club of NWA gatherings, but such a
big variety of activities for children and adults as well! We are always delighted to be in this warm, welcoming, family oriented environment, provided by great team of workers and volunteers.

Considering that State of Arkansas is among the least wealthy ones in the nation, and the Resession althogether, - the Jones Center's free services, include an ice scating field and a pool, look more than incredible! Probably, it's a serious burden on Jones family and other sponsors of this venue, to keep it as it is. There certainly are sacrifices and cut offs behind the scenes, but Jones Center is always open, accessible and welcoming. We are very thankful to all people who do their best every day, so this place is the warmest corner of Northwest Arkansas!

Irina &Eric Stacy

The Great!

I've personally experienced the results of this organization in...

Very warm feeling when I think about the Jones Center.

Ways to make it better...

If I had to make changes to this organization, I would...

Increase number of classes taught here.

December 16, 2010

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Review from Guidestar
December 16, 2010

The Jones Center has been an amazing resource for the community. I have taken my kids there for educational experiences like their Spring Break week (I also brought our family from out of town), our entire family went there for the flu shot, and I have held business meetings in their conference rooms. The Jones center is a well run center that is a bedrock for the community.

The Great!

I've personally experienced the results of this organization in...

my family, friends, & work collegues.

Ways to make it better...

If I had to make changes to this organization, I would...

expand the building. I love the center.

December 16, 2010

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Review from Guidestar
December 16, 2010

The Jones Center for Families is a GREAT non-profit organization which in the best way serves our community in Northwest Arkansas. It has various kinds of facilities (pool, ice arena, classrooms, party area, computer lab, park etc.) and presents a variety of educational and multicultural events throughout the year. We really appreciate their effort in supporting the Russian Community by providing classrooms for our Russian School and rooms for our cultural events for the past 4 consecutive years. It’s a great place to visit and I would recommend it to everybody!

The Great!

I've personally experienced the results of this organization in...

...

Ways to make it better...

If I had to make changes to this organization, I would...

...

December 14, 2010

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Review from Guidestar
December 14, 2010

As a co-founder of Russian Speaking Club of NWA, I would like to express my gratitude towards Jones Center for families. Our organization was created 5 years ago and all our services are free. Because of the Jones Center we were able to provide all of our activities to the general public and because of Jones center we exist today. We teach Russian school every other Saturday, every year we set-up Chritsmas Tree plays for community, International Women's day celebrations, our administrative meetings and many other activites. Jones Center is almost our office and definately our home so far away from Russia!

Thank you so much for everything you do, Jones Center! We would not exist otherwise...

Elena

Visit our http://rusclubnwa.org.ru/ for more info.

The Great!

I've personally experienced the results of this organization in...

to be honest in everything. We are participating in all events with them and they support us 100% as well.

Ways to make it better...

If I had to make changes to this organization, I would...

NA

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