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22 Reviews
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March 31, 2012

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Review from Guidestar
March 31, 2012

I came to the Jones Center with my mother one day and i realized that this was the perfect place for bonding. Because of the Jones Center, now I am closer to my mother than ever before. Thank You.

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Will you volunteer or donate to this organization beyond what is required of advisors?

Unsure

How much of an impact do you think this organization has?

A lot

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2007

January 7, 2012

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January 7, 2012

I have tried to reach the Jones Center to reserve Ice time for an event. I have made repeated attempts to reach someone. Any person I talk to refers me to someone else until I get a voicemail. I have left voicemails and sent emails only to get no response.

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Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

December 14, 2011
1 person found this review helpful

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December 14, 2011
1 person found this review helpful

As a regular user of the pool (and a donor), I'm very disappointed in the quality of the experience lately. My husband and I (try to) lap swim twice a week. I have not kept count of how many times the pool has been closed due to a problem with the bromine level, but it is not uncommon. We call ahead to see if the pool is open, but the lifeguards (whom I realize have other responsibilities) do not always answer the phone. Yesterday, for the first time, we were asked to get out of the pool in the middle of our swim due to a problem with the bromine level. The locker/shower room is a wonderful convenience, but while the men's showers have warm (sometimes too hot) water, the women's showers are ice cold most of the time. Taking a shower in the summer isn't too bad but in the winter, it is a very painful experience. I have discussed this with three different employees at three different times, but the problem has only gotten worse. I was told to use one of the two family shower rooms (which have warm water) but these are not always available. These problems have increased in the last few months. One final issue is that we had been swimming regularly for over a year before anyone bothered to tell us that we could buy a discount card (20 swims for $15). We had been paying $2 each every time we used the pool. The Jones Center is a generous, unique gift to the community, which I greatly appreciate. However, if the situation with the pool continues to deteriorate, I will have to stop patronizing it.

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How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unsure

How do you feel you were treated by this organization?

Okay

When was your last experience with this nonprofit?

2011

November 29, 2011
1 person found this review helpful

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Review from Guidestar
November 29, 2011
1 person found this review helpful

I was reffered to the Jones center by a friend. I was planning my baby`s 1st year birthday and apparently the jones center was perfect. so i called and spoke to the scheduling assistant (Lizbeth Ponce). Who helped me reschedule for a larger room that same day. But unfortunately for me, she mis informed me, or should i say, did not inform me that i had to pay 8 days after the scheduling. 4 days before my babys birthday party i called to pay the reservaton, but my room had been given to someone else (i again spoke to Lizbeth). When i asked for an explanation of why she had not mentioned the payment required within 8 days, she only said " WELL, I THOUGHT YOU KNEW OUR RULES".
So , today 11/29/2011, i have emailed and left a voicemessage to the Coordinater and the Recreation manager. But had no Response!.. We will see if they do call.

But i would recommend that if anyone planning anything at the jones center, from a small event to a large one. Please, make sure you speak to someone who treats you well.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2011

July 20, 2011
1 person found this review helpful

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Review from Guidestar
July 20, 2011
1 person found this review helpful

There pool hours online do not reflect the actual pool hours. They do not answer the phones. We called during the 30 minute car trip to the Jones Center. When we got to the Jones Center the rep was on the phone talking to her boyfriend. She spoke very little English.

Overall, I will
not be back. I will stop my year donations. My money and time can be spent at better things.

The Great!

I've personally experienced the results of this organization in...

I use to audit the Jones Center in the past years. I has a donor and supporter. But in the past years, I have seen the quality decrease more and more. This use to be a place of greatness and pride. Now I am ashamed of it being in my community. It has become a shell of itself.

Ways to make it better...

If I had to make changes to this organization, I would...

Updated website. Answer the 15 calls that you ignored so you could talk to your boyfriend. Have bi-lingual employees --- Spanish and ENGLISH.

April 26, 2011

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Review from Guidestar
April 26, 2011

The last time I went to The Jones Center, I was about 10 yrs old. I LOVED this place. I have never seen a place that had an indoor swimming pool, a HUGE gym, ice skating rink, and a computer lab all under one roof...even til this day! When I am with my cousins from Arizona and we talk about when I used to live in Arkansas, I always mention the Jones Center. Hopefully pretty soon, I can make some new memories there with my son!

The Great!

I've personally experienced the results of this organization in...

My whole life all around.

Ways to make it better...

If I had to make changes to this organization, I would...

Nothing.

March 31, 2011

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Review from Guidestar
March 31, 2011

My daughter and I took a trip to the pool. Over all our experience was good, except IT WAS VERY COLD. The water in the pool was cold, and the locker rooms were freezing. One of the life guards on duty was wearing a sweat shirt while on duty. That is not a good sign. I also heard several other people complaining and shivering, so I am not the only one. Please turn up the heat!

The Great!

I've personally experienced the results of this organization in...

?

Ways to make it better...

If I had to make changes to this organization, I would...

Turn up the theromstat

February 10, 2011

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Review from Guidestar
February 10, 2011

I am so impressed with the level of customer service I received from
Jeremy Guyll an associate with the Jones Center. He took the time to located and find a jacket that my son left at the rink during a tournament. It would have been hard to replace as it had sentimental value. Jeremy mailed it
to us in kansas city promptly and we are so appreciative. Thanks so much to the Jones Center and for associates like Jeremy Guyll.

The Great!

I've personally experienced the results of this organization in...

We participated in a high school hockey tournament at the Jones Center.

Ways to make it better...

If I had to make changes to this organization, I would...

no changes

February 8, 2011

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February 8, 2011

The Jones Center has been an industry leader in Technology ever since Mrs. Jones bought computers for all of springdale schools. I would like to see better wireless networking and more help in the computer center that is knowledgable in this field.

The Great!

I've personally experienced the results of this organization in...

I use the Gym and Ice areana regularly and would use the wireless network when I am here except it is very slow downstairs.

Ways to make it better...

If I had to make changes to this organization, I would...

hire more technical ppl in computer center increase wireless access to all the building

January 25, 2011

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Review from Guidestar
January 25, 2011

I came to the Jones Center a few years ago. It was the BEST experience I've had in a long time. If I could, I would go there EVERY SINGLE day, and that includes during my schooling hours. I would talk my teachers into taking the others that I have a few classes with and I to the Jones Center every day and have LOADS of fun every time we went. The Jones Center is a personal favorite of mine, and as long as I am in Girl Scouts, I will go on trips to the Jones Center every year.

The Great!

I've personally experienced the results of this organization in...

hopes of coming back and bringing my future family to the Jones Center.

Ways to make it better...

If I had to make changes to this organization, I would...

I would not make any changes to this organization.

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