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49 Reviews
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December 21, 2012

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December 21, 2012

In my experiences with HSSV, the leadership has always been OUTSTANDING, and the current CEO, Carol, continues to handle her leadership and management role in the same outstanding manner as her predecessors. It is indeed unfortunate that some slanderous individual has attempted to belittle her performance by making totally untrue remarks on this web site. Such individuals only serve to denigrate the entire non-profit community, HHSV in particular, and serve no useful purpose at all. Keep us the good work Carol and make sure HSSV remains a world leader in the care and maintenance of stray and unwanted animals in the bay area.

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Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

December 21, 2012

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December 21, 2012

We have been donating to this organization for a couple of years now because we are impressed with their whole approach to the treatment and placement of animals.

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Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Likely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

December 20, 2012

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December 20, 2012

I have been nothing short of impressed by the caliber of the staff, programs, events and stewardship I have received through my association with HSSV. This is an organization that cares DEEPLY for the well-being of animals and to a person I can tell that the staff are part of this organization to make a difference. There are many animal welfare organizations that exist, and I support them to a lesser degree, but I have chosen to focus my giving specifically on HSSV because of the caliber of excellence that it represents. I encourage my friends, colleagues and even people I meet briefly to get to know HSSV and the staff and programs. Once you know them you will love them and you will want to support them in the vital work that they are doing to help save animal lives. During this holiday season I would STRONGLY encourage you to make a donation and support their important mission!

More feedback...

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

January 31, 2012

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January 31, 2012

I've been a donor, supporter, and client of HSSV. There really is no way to sufficiently describe this place. It is not like any "animal shelter" you have ever seen or visited. Go take a tour--you'll be moved by the work they do.

More feedback...

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2012

July 9, 2010

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July 9, 2010

I am passionate about animals, but need to know that the organizations I support are also well-run and will steward my dollars well. Over the past several years, I have been impressed by the efficiency of HSSV's expenditures and the ratio that they spend on administrative costs. I feel good that the majority of my giving actually goes to programs, even though I know that administrative costs are necessary. I also am very impressed with the new facility and how welcoming it feels. It's QUIET there and the animals seem much less stressed out than at the older facility in Santa Clara. I love the education programs at HSSV and that snazzy Community Room that is rentable by corporations and groups. What an innovative way to invite the community into the center - and who knows!? When people come to the center, I'm sure more animals get adopted!

The Great!

I've personally experienced the results of this organization in...

I adopted one of my dogs from HSSV. He was older and I was thrilled that HSSV had him up for adoption. Many other shelters only have younger dogs, and I'm drawn to the older dogs with white faces. I loved him so much and had him for 2 1/2 years.

Ways to make it better...

If I had to make changes to this organization, I would...

Find a way to help them get the word out about their move to Milpitas. Also, I've heard people say Milpitas is "so far away" but it seems more centrally located to me now than when in Santa Clara - it's near 101, 880, 238, 680 and 280!

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What I've enjoyed the most about my experience with this nonprofit is...

the animal I've adopted and the people (both staff and volunteers) who obviously care SO much about what they are doing.

The kinds of staff and volunteers that I met were...

caring, kind, knowledgeable and very welcoming.

If this organization had 10 million bucks, it could...

finish paying for that wonderful new Animal Community Center and create an endowment for the overarching programs that will be around for years.

Ways to make it better...

I could adopt more than one at a time! I don't have more room at my house!

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010

May 1, 2010

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May 1, 2010

A good friend of mine recently told me about a wonderful experience her son had at HSSV. Her son's girlfriend had been so very upset for weeks because she felt she could no longer keep her 2 year old doberman mix because of issues at her apartment etc. etc. After exhausting all possibilities for finding another family to take her dog, they decided to give their dog up a certain animal shelter on the Peninsula. But they couldn't bring themselves to leave the dog at this particular shelter because the staff was not at all sympathetic, the staff was quite abrupt and very blunt in telling this couple that they would very likely not keep the dog more than a few days before putting it to sleep, and they weren't willing to study the dog for adoption suitability. So the couple brought the dog home, thank goodness! Fortunately the boy's mother, my good friend, found out what was going on and, because of her knowledge of HSSV through me, asked them "Why didn't you go to the Humane Society Silicon Valley?!?". They did the next day. Their experience could not have been better. The staff was courteous and compassionate and professional. This couple left feeling so very positive that HSSV would do everything possible to find their dog a new home and in the meantime, would make sure it was well cared for. They were finally at peace with their decision and could move on. But I am certain they will return to HSSV when the time is right for them to adopt a pet!

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What I've enjoyed the most about my experience with this nonprofit is...

The professionalism, competence and dedication of the staff.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010

February 7, 2010

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February 7, 2010

I am a supporter and part of their ambassador team. I've also donated towards their capital campaign. The facility itself is absolutely amazing. That aside, their staff, mission, and impact on the community is already making a huge difference since opening their new location in Milpitas. HSSV reaches ~1,000 students per month as part of their education outreach program. They teach compassion, tolerance and respect. As children learn these attributes, our broader society benefits long-term.

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What I've enjoyed the most about my experience with this nonprofit is...

being able to bring my dogs to their open house and special events

The kinds of staff and volunteers that I met were...

knowledgeable, friendly, caring

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010

October 17, 2013

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2 previous reviews - show all
August 9, 2012

The allegation in the most recent post could not be farther from the truth. I have served on the HSSV board since 2008, when Chris was President, and I recently became board chair. I can attest to t... more

October 17, 2013

Humane Society Silicon Valley (HSSV) has formed a coalition of all shelters in Santa Clara County and together they have done extraordinary work in saving the lives of homeless animals. The HSSV staff, under the professional, caring leadership of Carol Novello, works tirelessly to improve and excel every day - everyone is on the same page with regard to the mission and it shows in the results. I couldn't be more proud to be associated with HSSV.

More feedback...

Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2013

August 9, 2012

The allegation in the most recent post could not be farther from the truth. I have served on the HSSV board since 2008, when Chris was President, and I recently became board chair. I can attest to the fact that under Carol's leadership, HSSV is continuing the excellent lifesaving work that Chris began and is saving the lives of a great percentage of all animals than ever before. Sue Diekman

More feedback...

Will you volunteer or donate to this organization beyond what is required of board members?

Definitely

How much of an impact do you think this organization has?

Life-changing

Will you tell others about this organization?

Definitely

When was your last experience with this nonprofit?

2012

February 5, 2010

As a donor of HSSV, I care a lot about how my contributions are used. The communication I get from the staff of HSSV is exemplary - they show their appreciation in many ways. Most importantly, they give me feedback on the impact my contributions make, often very specifically, depending on the purpose for which I made the gift. This matters a lot to me because my whole motivation for making gifts to HSSV is because I believe in their mission to save and enhance lives - both animal and human.

The Great!

I've personally experienced the results of this organization in...

the way they use and account for my contributions

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

the professionalism of the staff coupled with their incredible love for the animals in their care

The kinds of staff and volunteers that I met were...

wonderful!!

If this organization had 10 million bucks, it could...

complete the capital campaign and begin to build an endowment

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?

2010

January 25, 2010

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January 25, 2010

I have been a supporter since 1996. They are an organization that has really made a differnce for the animals in Santa Clara Valley. The new building in Milpitas is beautiful and I am impressed that not only have they improved the facility but also they have raised the bar for the care of the animals, my donation has made a difference in this organization. I read the stories about the animals like Katie and know that "I" helped them to save her life and find her a home!

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What I've enjoyed the most about my experience with this nonprofit is...

They do what they say and I can see the difference my gifts make!

The kinds of staff and volunteers that I met were...

Fantastic, knowledgeable and compassionate.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2010

January 22, 2010

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January 22, 2010

Beautiful building for the animals! A fun place for family/friends to meet with their dogs in the doggie park! Wonderful educational programs for children of all ages. A MUST place to see and share.

The Great!

I've personally experienced the results of this organization in...

adopting the last 3 of my family members (2 dogs/1 cat) from HSSV! The loves of my life! My dogs give back to HSSV in their volunteering for educational programs.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

All the innovative ways to let people know about the animals guests available for adoption! The staff and volunteers work tirelessly to find all the animals their forever homes.

How frequently have you been involved with the organization?

About every week

When was your last experience with this nonprofit?

2009

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