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September 17, 2013

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Review from Guidestar
September 17, 2013

Certainly among the WORST animal control agencies in California, it is difficult not to feel extreme pity for animal under their care and the people they serve. The kennels are crowded and dirty with animals with obviously untreated illnesses and injuries.

I observed a whole block of dogs
suffering from sarcoptic mang which is readily and cheaply treatable but highly courageous. When I pointed this out to shelter staff I was told that because they would not recover swiftly enough, these poor animals would be euthanized anyway so it would be pointless to treat them. I offered to do so myself (treatment is a measure dosage of an OTC cattle insecticide but was told I could not because I was not a veterinarian (Iam an epidemiologist). I offered to supply the insecticide to their vet but was told that they contract with vets for specific procedures and would not pay to they dogs injected.

I have personally contacted IVHS several times with complaints animal cruelty and abandonment. IVHS is always reluctant to become involved unless they can garner newspaper coverage.

The staff is notoriously rude and uncooperative. Once I had an escaped dog. They would provide no information over the telephone even though the dog was easily recognizable. I was told to come when the kennels opened in the morning (too bad for those of us with jobs). Then to see the "dead on arrival" list I had to wait on a long line. I suggested to the employee at the incoming receiving desk that it would be more efficient if she obtained this list each day so anyone could see it; she shrugged and said "not my job".

The animals in this td the oversight from the directors so inefficient, it is impossible to recommend that the public it so effectively alienates donate money. I donate every year to Upland and Los Angeles County animal control. IVHS will never voluntarily get a penny from me so long as present administration remains. I actively discourage others from donating as well and I know LOTS OF PEOPLE.

Ways to make it better...

If I had to make changes to this organization, I would...

The administration is inefficient and incompetent. The staff are rude. The directors do not provide oversight.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

January 20, 2011

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Review from Guidestar
January 20, 2011

AFter several failed attempts to catch a loose, scared and injured dog by myself, I called the Inalnd Valley Humane Society. They arrived immediatley and were professional and caring. They caught the poor Sharpei mixed breed and handled him with compassion.

I later inquired to the status
of the dog and found out he had a broken leg and was treated by the veterinarians at the HUmane Society. He was fosted back to good health and found a home a few weeks later.

I will support this organization and the wonderful work they do on a daily basis.

The Great!

I've personally experienced the results of this organization in...

trying to rescue an injured dog.

Ways to make it better...

If I had to make changes to this organization, I would...

Have an 800 number.

More feedback...

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2011

January 12, 2011

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January 12, 2011

Always helpful and willing to go the extra distance to help the animals find new, loving homes. Staff is dedciated and senstive. I will always support IVHS and the work they do.l

The Great!

I've personally experienced the results of this organization in...

My interaction with the staff.

Ways to make it better...

If I had to make changes to this organization, I would...

Make microchipping mandatory for all adoptions

More feedback...

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

How did you find this group?

FRom news coverage

When was your last experience with this nonprofit?

2010

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