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September 11, 2009
1 person found this review helpful

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September 11, 2009
1 person found this review helpful

I was a patient at one of HBCS' clients (Newton-Wellesley Hospital aka NWH) in March 2009. I went to the ER one Saturday afternoon with a kidney stone. Because it appeared as only 4 mm wide, the hospital told me to go home, but return if I felt bad again. Within 36 hours the stone was 6 mm wide and wedged in my left urethra. I developed a fever and infection that required a cystoscopy. The hospital charged me $50 for the first ER and then another $250 for the inpatient visit. I refused to pay the $50 because I had to wait in line on a first-come/first-served basis. All calls to NWH's billing department automatically go to HBCS. The staff at HBCS are high-pressured, intransigent, and patronizing/matronizing. Several threatened to send my account to a collection agency (as if HBCS weren't a collection agency). Through Guidestar I discovered just how two-faced the section 501 legislation is. How is it that the State of Delaware provides tax-exempt funding for HBCS? How is it that an officer of one of its clients gets $30,000 annually to be on the board of directors? I have written a brief document that I'm sending not only to a staff-person at NWH describing HBCS' rude and intransigent behavior, but also to one of the supervisors at HBCS. One might think I'm making a $50 molehill into a mountain; however, I believe I have scratched the surface of a larger problem. I briefly reviewed recent form 990s. I have worked in clinical and financial hospital systems most of my professional life. I even worked at Partners Healthcare (parent of NWH).

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The Great!

I've personally experienced the results of this organization in...

its ability to hide its identity from the patients who go to the sixty non-profit hospitals it represents.

Ways to make it better...

If I had to make changes to this organization, I would...

be more transparent, be more honest, reduce the exorbitant pay to the chief officers.

More feedback...

What I've enjoyed the most about my experience with this nonprofit is...

Absolutely NOTHING but stress and anger.

The kinds of staff and volunteers that I met were...

mostly obnoxious, intransigent, and patronizing.

If this organization had 10 million bucks, it could...

re-invent itself???

Ways to make it better...

the staff at HBCS weren't so greedy, insensitive, unable to understand the patient's history, unwilling to accommodate the patient.

In my opinion, the biggest challenges facing this organization are...

too numerous as the challenges are part of the debased nature of this country's hospital system.

One thing I'd also say is that...

I'm really angry about the wide-spread deception.

When was your last experience with this nonprofit?

2009

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