2 people found this review helpful
GREENHILL HUMANE SOCIETY
Invite reviews
Invite friends and colleagues to share their experiences with this nonprofit
February 21, 2010
2 people found this review helpful
I tried to adopt a dog from Greenhill and met w/ terrible customer service and an overall negative reaction to any of my questions about the dog. I was dismissed and disregarded. Upon leaving the premises, I registered my disapproval with how I was treated and suddenly a supervisor arrived and tried to placate me. My concerns were on several levels - they knew next to nothing about the dog and did not offer to cat-test him (the supervisor eventually did after my complaint,) and were generally rude and unhelpful. I asked questions about the dog's intake paperwork and was essentially dismissed with a "We don't know anything." They had the dog down as a pitbull mix but he looked more Rottie; I mentioned this and once again was dismissed. That's when I left. I posted my concerns on Craiglist and, funnily enough, the former owner of the dog contacted me through that forum. She told me she'd surrendered him to Greenhill because she didn't have a fenced yard & he kept getting out, and confirmed that he was no more a Pitbull mix than a poodle. She expressed both concern & frustration when I told her what his intake papers said and remarked that she knew both his mother & father and had told Greenhill staff what his genetic make-up was. She expressed concern that he had been labeled a pitbull mix, as they can be harder to adopt out. I ended up emailing the new (at the time) director, Cary, who expressed concern and apologized for the staff's behavior, and asked me if I'd like to become involved with helping Greenhill evolve. I said I would; he was going to contact me later on once he'd been in the position for a while. I never heard from him again. This wasn't the first negative experience I had w/ Greenhill, but it was my last - I have never been back.
Ways to make it better...
If I had to make changes to this organization, I would...
Make sure that my staff understood how important it is for the animals in their care to be seen in the best light possible.
More feedback...
The kinds of staff and volunteers that I met were...
disinterested and seemingly burned-out.
If this organization had 10 million bucks, it could...
make an enormous difference in the lives of the animals it serves.
Ways to make it better...
Greenhill staff cared about the animals in their care as well as their customers and understood how important it is for the animals to be marketed properly and cared for w/ love and affection.
In my opinion, the biggest challenges facing this organization are...
Staff who don't understand what customer service is.
One thing I'd also say is that...
I get tired about hearing how wonderful Greenhill is when I've seen and experienced the opposite on more than one occasion.
When was your last experience with this nonprofit?
2008
Filter by reviewer role:
Support This Nonprofit
Help this nonprofit get more reviews
5 tips for getting reviews