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July 8, 2014

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July 8, 2014

Let me begin by saying that my complaint is not about the worthiness of the work they do. My complaint is about their fundraising practices, specifically their monthly donation program where an amount is taken out of your account each month. I was happy to support this worthwhile organization for the past few years via this easy automatic method. However, when my family needs changed and required that I stop all external donations, they were unable (or unwilling) to stop the monthly withdrawals coming out of my account (3 additional payments so far). I have followed the instructions to email them at the email address listed on each payment notification, but have never even gotten an acknowledgement, let alone a cancellation of my automatic payments. My previous impression of them as a quality charity has definitely changed as a result of their unresponsiveness.

Ways to make it better...

If I had to make changes to this organization, I would...

Be more responsive to donors!

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Was your donation impactful?

Unsure

How likely is it that you would recommend that a friend donate to this group?

Unlikely

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2014

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