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Nonprofit Overview

Causes: Emergency Assistance, Family Services, Human Service Organizations, Human Services

Mission: Family Service Association was founded in 1898 and has continuously provided services to low-income and homeless families for over 100 years. Our mission was, and still is: "To alleviate poverty, encourage self-sufficiency and promote the dignity of all people." This tradition continues today with programs that provide emergency support, case management, education and referral that focus on helping families become more self-sufficient.

Programs: Family Service Association currently operates two primary programs. Family Support is provided to low-income families needing assistance through a financial crisis that threatens their ability to maintain employment and prevent homelessness. The Home Again Program helps homeless families stabilize toward permanent housing and employment. A case management system helps staff work with families over time toward greater self-sufficiency. The agency also distributes surplus food and extensive holiday support programming.

Community Stories

7 Stories from Volunteers, Donors & Supporters

Board Member

Rating: 5

I think that Family Service does an amazing job of giving a hand up, but not a hand out. Their services are comprehensive and helpful. Many, many families have been able to recover from hard times through the assistance provided. In order to obtain services that go beyond food and clothing, there are expectations that the family will participate in meaningful ways. I am honored to be a part of the great work they do!

Previous Stories

Board Member

Rating: 5

I have watched this charity for many years and been very impressed with how they help children and families who are mired in poverty. Their mission is to give a hand up not a handout, and they do it very well. I have recently joined the board and am even more impressed with the dedication of the volunteers and the staff, as well as the programs. I am looking forward to participating in alleviating pain in my community as a result of the good work of the Family Service Association.

Review from Guidestar

Board Member

Rating: 5

Family Service Association is an incredible nonprofit & I am honored to know it. The staff work with great compassion and care toward those in need. There is significant community support because it is one of the most effective charities in our community. The new Executive Director does an amazing job. The Board is outstanding and very committed to the mission.

Board Member

Rating: 5

FSA is unique in that it is a "hand up" not just a "hand out". Clients are all assigned a case worker who helps them out of their situation in various ways. The case workers are very knowledgeable of the services in the community and also have many useful programs within the FSA program to pull from to help families regain stability. There is a large volunteer base that is very connected to FSA's mission. The donor funds are carefully used and the administrative expenses are kept to a minimum.

Review from Guidestar

Board Member

Rating: 5

It has been my privilege to serve Family Service for more than 20 years as a volunteer, a board member, and currently as President of the Board. I remain committed to Family Service because it is an organization that strives to fulfill its mission to alleviate poverty, to encourage self-sufficiency, and to promote the dignity of all clients.

Since its founding in 1898 Family Service has had the ability to adjust its programs to meet the needs of its clients. Today it not only provides food and clothing, but it also provides case management, essential to opening the path to self-sufficiency. In addition, housing opportunities, employment and basic life skills classes, and counselling are offered.

The Family Service staff is dedicated to providing the best possible services for the clients. Programs, such as the recent Spring Festival,for the children and their parents, are opportunities to develop strong families. All clients are treated with dignity by the staff and the volunteers.

The community support, both the volunteers and the monetary support, is outstanding,

Review from Guidestar

Board Member

Rating: 5

I have been involved with Family Service Association for more than 20 years. The benefits provided to clients in our community are unmatched. The care and concern for our clients expressed by our case managers and other employees as well as our volunteers is amazing. Redlands is blessed to have such a wonderful organization. I have seen many changes in the operations and services provided over the years as FSA adapts to the changing needs of our clients. Our goal of helping families to help themselves and to maintain the dignity of our clients has not changed.
The amazing work done with so few resources has kept me involved over the years as a board member and a donor.

Review from Guidestar

Board Member

Rating: 5

The Family Service Association of Redlands was founded in 1898 and has served the community continually for more than 112 years. The organization is a non-profit organization that serves needy families and individuals in Redlands, California and surrounding communities, providing food, clothing, and housing assistance plus counseling and educational services,

What differentiates the Family Service Association of Redlands from other similar organizations are the counseling and educational services designed to provide a good foundation on which the clients can begin to rebuild their lives.

During the current economic downturn the Family Service Association has been able to expand the volunteer services provided by individuals from many local schools, businesses, and service organizations to meet the increased need of its clients. These volunteers reflect the attitude of the local community toward those toward those having financial hardship due to the economy.

Significant funding to support the services provided by the Family Service Organization has previously come from government grants, but funding for many of those grants is being reduced or eliminated as government agency budgets are cut. Private donations and grants are becoming more importing sources of the income required to provide the services offered by the organization.

The Family Service Association of Redlands has a well established record of providing services to those in need. As the number served has increased and the diversity of these clients has broadened, the ability of the organization to recognize the changing needs of the client community and restructure the types of services provided has proved to be a valuable asset.

Review from Guidestar