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May 2, 2011

FSA is unique in that it is a "hand up" not just a "hand out". Clients are all assigned a case worker who helps them out of their situation in various ways. The case workers are very knowledgeable of the services in the community and also have many useful programs within the FSA program to pull from to help families regain stability. There is a large volunteer base that is very connected to FSA's mission. The donor funds are carefully used and the administrative expenses are kept to a minimum.

The Great!

I've personally experienced the results of this organization in...

my dealings as a board member and volunteer with the child care program, holiday programs and pantry.

Ways to make it better...

If I had to make changes to this organization, I would...

like to have the funds to provide more case workers and more computer programs to better track client outcomes and donor information.

April 28, 2011

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Review from Guidestar
April 28, 2011

It has been my privilege to serve Family Service for more than 20 years as a volunteer, a board member, and currently as President of the Board. I remain committed to Family Service because it is an organization that strives to fulfill its mission to alleviate poverty, to encourage self-sufficiency, and to promote the dignity of all clients.

Since its founding in 1898 Family Service has had the ability to adjust its programs to meet the needs of its clients. Today it not only provides food and clothing, but it also provides case management, essential to opening the path to self-sufficiency. In addition, housing opportunities, employment and basic life skills classes, and counselling are offered.

The Family Service staff is dedicated to providing the best possible services for the clients. Programs, such as the recent Spring Festival,for the children and their parents, are opportunities to develop strong families. All clients are treated with dignity by the staff and the volunteers.

The community support, both the volunteers and the monetary support, is outstanding,

The Great!

I've personally experienced the results of this organization in...

Knowing that a family now lives in their own home and is able to provide for their family. Children experienced going away to camp through opportunities provided by Family Service. Families enjoying musical programs at Family Service because access to these programs was made possible through community support.

Ways to make it better...

If I had to make changes to this organization, I would...

First, provide increased resources to be able to increase the number of staff in order to better serve the clients. Increase employment opportunities for the clients who are in need of employment. Employment is a must on the path to self-sufficiency.

April 26, 2011

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Review from Guidestar
April 26, 2011

I have been involved with Family Service Association for more than 20 years. The benefits provided to clients in our community are unmatched. The care and concern for our clients expressed by our case managers and other employees as well as our volunteers is amazing. Redlands is blessed to have such a wonderful organization. I have seen many changes in the operations and services provided over the years as FSA adapts to the changing needs of our clients. Our goal of helping families to help themselves and to maintain the dignity of our clients has not changed.
The amazing work done with so few resources has kept me involved over the years as a board member and a donor.

The Great!

I've personally experienced the results of this organization in...

I have seen the looks on the faces of the families served through our Christmas shop and the Adopt-a-Family programs. They are truely amazed by the generosity of the adoptors.

Ways to make it better...

If I had to make changes to this organization, I would...

Find a way to increase resources to allow the organization to serve more clients.

April 26, 2011

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Review from Guidestar
April 26, 2011

The Family Service Association of Redlands was founded in 1898 and has served the community continually for more than 112 years. The organization is a non-profit organization that serves needy families and individuals in Redlands, California and surrounding communities, providing food, clothing, and housing assistance plus counseling and educational services,

What differentiates the Family Service Association of Redlands from other similar organizations are the counseling and educational services designed to provide a good foundation on which the clients can begin to rebuild their lives.

During the current economic downturn the Family Service Association has been able to expand the volunteer services provided by individuals from many local schools, businesses, and service organizations to meet the increased need of its clients. These volunteers reflect the attitude of the local community toward those toward those having financial hardship due to the economy.

Significant funding to support the services provided by the Family Service Organization has previously come from government grants, but funding for many of those grants is being reduced or eliminated as government agency budgets are cut. Private donations and grants are becoming more importing sources of the income required to provide the services offered by the organization.

The Family Service Association of Redlands has a well established record of providing services to those in need. As the number served has increased and the diversity of these clients has broadened, the ability of the organization to recognize the changing needs of the client community and restructure the types of services provided has proved to be a valuable asset.

The Great!

I've personally experienced the results of this organization in...

Having spent nearly 100o hours volunteering during the past two years I have seen individuals and families in need and have witnessed their gratitude when they received the goods and services needed at that moment in their lives. Volunteering has, in a small way, has helped me better understand how the economy can devastate the lives of others.

Ways to make it better...

If I had to make changes to this organization, I would...

The organization is made up of a small group of dedicated employees who are assisted by a very large group of volunteers. The only change that I would make to the organization would be to increase the number case workers who directly interface with the clients to determine their needs and identify the services to be provided. Unfortunately, adding staff members requires additional funding at a time when competition for funds is increasing.

April 26, 2011

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Review from Guidestar
April 26, 2011

I have watched this charity for many years and been very impressed with how they help children and families who are mired in poverty. Their mission is to give a hand up not a handout, and they do it very well. I have recently joined the board and am even more impressed with the dedication of the volunteers and the staff, as well as the programs. I am looking forward to participating in alleviating pain in my community as a result of the good work of the Family Service Association.

The Great!

I've personally experienced the results of this organization in...

reviewing their facility, their programs, their fund-raising, and their staffing.

Ways to make it better...

If I had to make changes to this organization, I would...

work hard to assist them in finding more resources to continue and expand their programs.

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