Oops! You must enter a search term greater than 3 characters.

Invite reviews

Invite friends and colleagues to share their experiences with this nonprofit
23 Reviews
1234.695655
Write A Review
August 15, 2013

more

August 15, 2013

There's a general bad attitude amongst staff here. There's an assumption that anyone who comes to them for help is an idiot, not worthy of their time or courtesy. It's sad, because there's potential here. I've worked in social services for a long time and I can't imagine treating anyone the way we were treated, here.

It takes a lot to ask for help- and we never needed it until this last year when my husband had a heart attack and we lost all our income. Things are better, now- but this agency treated us like criminals or beggars when we came to them for food. We wasted two days, time & gas, just to be grilled about why we pay so much rent, and then turned away. Apparently, with our income at the time, the case manager thought we should be paying $365 rent. We live in So Cal- WHERE can we live for $365? Again, there's the assumption that every setback is permanent and that clients are perpetually poor. Moving is the solution...cant you get disability, unemployment, why are you getting loans from family? Oh wait, you need food? Sorry, we can't help you. You need to find cheaper housing.

Our entire lives, we've supported non-profits and we both volunteer extensively. Family Services Association of Redlands wont make the cut, with us. This agency is constantly losing its funding, and it should.

Ways to make it better...

If I had to make changes to this organization, I would...

Change the corporate climate. Change staff. Treat people better.

More feedback...

Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

A little

When was your last experience with this nonprofit?

2013

June 30, 2013
1 person found this review helpful

more

June 30, 2013
1 person found this review helpful

My family and I are in need of shelter. We are a hardworking family of 4. We begged for help and pleaded for assistance in finding any homeless shelter so we could rebuild our lives. We were not just denied service in the most apathetic way, They even went out of their way in contacting other agencies and accused us of being homeless by choice and refusing the help they never offered. It's been 4 days now. We are doing our best and we will overcome this hardship. Honestly My family and I are in extreme crisis and would have cherished the opportunity to become stable.

Ways to make it better...

If I had to make changes to this organization, I would...

Retrain or remove condescending senior staff.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2013

May 2, 2011

FSA is unique in that it is a "hand up" not just a "hand out". Clients are all assigned a case worker who helps them out of their situation in various ways. The case workers are very knowledgeable of the services in the community and also have many useful programs within the FSA program to pull from to help families regain stability. There is a large volunteer base that is very connected to FSA's mission. The donor funds are carefully used and the administrative expenses are kept to a minimum.

The Great!

I've personally experienced the results of this organization in...

my dealings as a board member and volunteer with the child care program, holiday programs and pantry.

Ways to make it better...

If I had to make changes to this organization, I would...

like to have the funds to provide more case workers and more computer programs to better track client outcomes and donor information.

April 28, 2011

more

April 28, 2011

On several occasions I have had the good fortune to donate some still usable items to Family Services of Redlands. They have been plesant to deal with, efficient, and provide those articles to local families and individuals who are in need. I prefer to donate to an agency who works for local individuals. Using the Family Service Association of Redlands I know I am helping the local area and working with an honorable agency.

The Great!

I've personally experienced the results of this organization in...

I donayed my older, but usable bicycles to the Family Service association. They provided the bikes to citizens who needed them to begin a job or look for work. This was an excellent use of these goods.

Ways to make it better...

If I had to make changes to this organization, I would...

I would make no changes to the current set-up

April 28, 2011

more

Review from Guidestar
April 28, 2011

It has been my privilege to serve Family Service for more than 20 years as a volunteer, a board member, and currently as President of the Board. I remain committed to Family Service because it is an organization that strives to fulfill its mission to alleviate poverty, to encourage self-sufficiency, and to promote the dignity of all clients.

Since its founding in 1898 Family Service has had the ability to adjust its programs to meet the needs of its clients. Today it not only provides food and clothing, but it also provides case management, essential to opening the path to self-sufficiency. In addition, housing opportunities, employment and basic life skills classes, and counselling are offered.

The Family Service staff is dedicated to providing the best possible services for the clients. Programs, such as the recent Spring Festival,for the children and their parents, are opportunities to develop strong families. All clients are treated with dignity by the staff and the volunteers.

The community support, both the volunteers and the monetary support, is outstanding,

The Great!

I've personally experienced the results of this organization in...

Knowing that a family now lives in their own home and is able to provide for their family. Children experienced going away to camp through opportunities provided by Family Service. Families enjoying musical programs at Family Service because access to these programs was made possible through community support.

Ways to make it better...

If I had to make changes to this organization, I would...

First, provide increased resources to be able to increase the number of staff in order to better serve the clients. Increase employment opportunities for the clients who are in need of employment. Employment is a must on the path to self-sufficiency.

April 27, 2011

more

April 27, 2011

I have voluntered in the ktchen feeding famlies and ran into an old school mate who was takng a class and to be fed. It made me realize that could be me. The staff were all courteous to the clients. They did not belittle the clients and were very appreciative of my help. My Grandchildren have also volunteered. I have also volunteered during Christmas handing out toys as well as putting food baskets together. What would those peole do without them?

The Great!

I've personally experienced the results of this organization in...

They have helped a family member when thay really need it.

Ways to make it better...

If I had to make changes to this organization, I would...

Get tham more help.

April 27, 2011

more

April 27, 2011

I have volunteered at Family Service Association of Redlands for over 2 years now and I feel that this place is an extension of me and my family. My kids look forward to visiting and helping at the center, and that is because of the environment, not just for the people they help but also for the volunteers.
Volunteers at FSAoR, volunteers seem to form a bond with the organization as well with each other.
There is a lot other organizations can learn from FSAoR about dedicated and long term volunteering.

The Great!

I've personally experienced the results of this organization in...

Redlands, CA

Ways to make it better...

If I had to make changes to this organization, I would...

like youth volunteers work independently without requirement of parents being present.

April 27, 2011

more

April 27, 2011

I have worked with FSAoR in two capacities: 1. As a social worker with Child Protective Services, I referred clients to this organization and 2. As a volunteer, with my family.
I was impressed with this program as a social worker because it meets many needs of a family: housing, food, child
care, clothing, workshops, referrals, etc. It is not a program that just hands out basic necessities--they are invested in their clientele and want to help them succeed.
My family and I (including myself, my husband and our two sons), spent a day volunteering at FSA. We helped stock shelves in the food pantry. Although we have yet to return, it was a valuable experience in that it taught my children the importance of giving back to a community and to appreciate all the blessings in their lives. It helped remind my husband and I of that too. We do plan on continuing our involvement with FSA in the future. It is a valuable tool for the community, especially in these difficult economic times.

The Great!

I've personally experienced the results of this organization in...

the clients I referred to the program. I've also seen, as a volunteer, the happiness and relief it provides to struggling families.

Ways to make it better...

If I had to make changes to this organization, I would...

find a way to get them more funding to expand the program--especially with shelter.

More feedback...

Would you volunteer for this group again?

Definitely

For the time you spent, how much of an impact did you feel your work or activity had?

Some

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?

Definitely

How did this volunteer experience make you feel?

Blessed. Humbled.

When was your last experience with this nonprofit?

2010

April 27, 2011

more

April 27, 2011

Family Services does so much for families in the community. They are so gracious, but also they work hard to make sure that each family has a good chance to get back on their feet. It isn't just about the donations that they give to families in need, but it also about the case management, the classes, the childcare, that really builds a strong support system for people in challenging situations.

The Great!

I've personally experienced the results of this organization in...

In the fact that I felt like I was part of a family at FSA. I felt like I wasn't just another volunteer, but that they truly appreciated my efforts, and supported my goals.

Ways to make it better...

If I had to make changes to this organization, I would...

do nothing, it was a wonderful experience working with them.

April 27, 2011

more

April 27, 2011

Family Service Association has provided services in this community for more than 100 years. Their focus on families and encouraging self-sufficieny through case management, support services, and educational programs makes them unique in service programming. They provide not only basic life services like housing, food and clothing, they give hope and dignity to those in need. In this difficult economy the services they provide are more important than ever.

The Great!

I've personally experienced the results of this organization in...

Through helping families in need.

Ways to make it better...

If I had to make changes to this organization, I would...

Provide more funding so they could expand the programs offered and number of people served.

Write A Review

Filter by reviewer role:

Support This Nonprofit

Help this nonprofit get more reviews

5 tips for getting reviews

5 tips for getting reviews...

  1. Sending an email to clients, volunteers, donors, board members, and other partners with a link to your profile page.
  2. Putting a link on your Web site
  3. Including a link in your email newsletter
  4. Putting a link in the signature of your email
    Putting a link on your facebook page and status updates
  5. Tweeting out a link to your twitter followers