The Epilepsy Foundation has been doing regular pick ups for us for about five years now. They have always come the day they commit to and the workers doing the pick ups have been really nice overall. We've had a great experience so far. A couple of times, I have called to check and make sure that they were coming that day for a pick up, and they were very nice about it, and the pick up was done that day. We will continue to donate to them!
Camp Blackhawk allows children with epilepsy go to summer camp for a week and be like any other child. The camp is free for every child!
I have been involved with the Epilepsy Foundation for over 20 years. I am always amazed how caring and helpful the staff members are to the individuals that they serve. The Foundation offers so many programs to a wide variety of people living with epilepsy. I have attend Camp Blackhawk as a volunteer for several years and enjoy watching the children who are attending the camp participate in so many actitvies that they may not otherwise be able to participate. It is an outstanding way for children living with epilepsy to attend camp in a safe environment for them.
I had a pickup scheduled for today..received a confirmation and spoke to them YESTERDAY!! I had to have other people carry out eleven boxes and place them in front of my house...VERY, VERY VISIBLE from the street. The boxes were out by 6:15 AM this morning. No one came. When we called we were told the driver came by and there was nothing there????? Each and every box was labeled with EPILEPSY FOUNDATION in large letters on white paper!!!!!!!
We will never donate to Epilepsy Foundation again.
Please accept our apologies and contact us at 630.465.6512 for further review. We want to do all we can to resolve this error. Thank you.
You people may be doing great things for epilepsy but take me off your mailing list of "FREE DONATION PICK-UPS" !! I called and scheduled a pick up this last Monday for today. I have lots of items from mirrors, lamps, brand new/never used baby stroller, baby gates, baby clothes, women's clothes, a very little used bike, small book shelf, several wall wood shelves, wood & rattan night table, weight bench w/weights, a new decorative area rug, and a bunch of other stuff which you obviously didn't want too bad. When I scheduled the pick-up I said it was too much to just leave out in the drive way especially with the weather now. But I told them I had the day off so that I would wait until they came if they could just please ring the door bell. She said ok no problem. I know the time is between 8am and 7pm so I got up early at 7:45am ( I work a later shift at the hospital so I usually sleep in a little later) and sat here waiting. I just called at 2:25pm to get an up date to see kind of when they would be here because being my only day off until next week some time there are other things I need to get done if possible. SO when I called, the guy on the phone said there was some kind of problem and he'd have to reschedule my pick up. WHAT?!!! You people left me sitting here 6 1/2 hours waiting for you when there are many other things I need to be doing AND you couldn't even make a phone call to let me know someone screwed up?!! Who knows how long I would have sat here, til 7:00pm even, if I hadn't called you for an update on my pick-up!! How disrespectful of someone else's time!! How incredibly incompetent of you!!! I'll find another charity that actually wants the donation and who are responsible and competent and actually do what they say they will!!
Dear Kathy, Thank you for your recent attempt to donate used items to our organization. We apologize for the inconvenience and look forward to resolving any errors. Please contact us at your earliest convenience: 630.465.6512 or firstname.lastname@example.org.
This was the worst experience I have ever had! I put usable donations out for them to pick up, they were nicely boxes and stacked. they showed up and threw the boxes to the back of the truck on top of all the other things in there. I am sure most of the stuff is unusable now! All and any glass will be shattered for sure.I wish I had video of this, you would be applaud also. They also left several items in my driveway! This is not garbage! DO NOT DONATE TO THIS ORGANIZATION! There are many other charities and organizations that will actually appreciate your donations. Very Sad!
I was encouraged by a friend whose wife has epilepsy to support through participation in the annual golf outing fundraiser a couple years ago. I've golfed in the event for three years now and they are all very well run, fun events. Interestingly since my participation I've learned of at least three other friends who have family members with epilepsy. I have encouraged all of them to get involved with the foundation.