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November 17, 2010


November 17, 2010

Over the last several months I have had the opportunity to serve as a case manager with one of the non-profits that allocates EOC funds to clients in Denver and other areas of Colorado. In this role I have been able to see first-hand, how those who are affected by job loss and other difficulties end up in situations where they must choose between keeping a roof over their head, feeding their family, and paying their utility bills so they can have heat and electricity. For many, this decision is an impossible one but ends in a house without lights or warmth. In my opinion, EOCs means of allocating funds to community organizations like the one I work for, provides a necessary service for low-income families and individuals who would otherwise live without some of the basic necessities they need.

The Great!

I've personally experienced the results of this organization in...

Seeing clients who receive funds.

Ways to make it better...

If I had to make changes to this organization, I would...

Have a better system of helping those who call our utility hotline to receive assistance. With a high volume of calls and not enough staff to focus only on this job, many people call in to our hotline but do not receive a call back. This is frustrating from a client perspective because technically they have done exactly what we asked them to do. In fact, for most, the best way to get assistance is to go around the system and to contact EOC directly for special assistance.

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Quite well

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