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March 23, 2010
1 person found this review helpful

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March 23, 2010
1 person found this review helpful

I was thrilled to see my daughter's choir on the station. When I called to make the pledge, there was a bit of miscommunication, but I was contacted by their Membership Director, Ryan and everything was taken care of. My concern was handled courteously and efficiently. I was impressed he took the time to actually make contact with me, rather than just correct the problem. It was much more personalized.

The Great!

I've personally experienced the results of this organization in...

watching my daughter's choir perform with pride on public television.

Ways to make it better...

If I had to make changes to this organization, I would...

Make sure all associates with contact with the public have the correct information to pass on to donors.

More feedback...

The kinds of staff and volunteers that I met were...

Staff and volunteers were polite and professional.

Ways to make it better...

The training for the volunteers included them being taught how to handle changes to donations and, if it's something they're unfamiliar with, they need to pass contact information along to Mr. Laurie. He did an excellent job helping me.

In my opinion, the biggest challenges facing this organization are...

Lack of communication.

One thing I'd also say is that...

I wouldn't hesitate to make another donation. The concerns I had were taken care of and it was honestly the best customer service I've ever received.

How frequently have you been involved with the organization?

One time

When was your last experience with this nonprofit?

2010

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  1. Sending an email to clients, volunteers, donors, board members, and other partners with a link to your profile page.
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3 hours of volunteer time for this nonprofit will...

Help with large direct mailings, answering phones in our studio during pledge drives, working at large events both at our studios and at various sites around the Metro Detroit Area (Fox Theatre, Freedom Hill, Detroit Library, MAAH)