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13 Reviews
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August 16, 2012
1 person found this review helpful

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Review from Guidestar
August 16, 2012
1 person found this review helpful

They really need to work on training the people who answer their 1-800-4-A-CHILD hotline. Here is an email I sent to employees at ChildHelp after my experience. I NEVER received a response. I called 1-800-4-A-CHILD to vent to a counselor about my baby, who had been crying for several minutes and nothing had seemed to console him.

I was at my wits' end and I needed to have someone listen to me. Instead, your counselor interrupted me and said the way I'm speaking about my child is disrespectful and it makes her want to turn me in.

Excuse me.

I have experienced various counseling situations, and I have been trained in listening for caregiving purposes. I have never encountered such incompetence at counseling as I did with this woman.

Instead of listening to and validating what I was saying, she passed judgment on me.

I called back at 10:30 a.m. and asked the name of her supervisor. She said the counselors didn't have a supervisor.

She then began arguing with me and she told me I needed to take a parenting class! Then she hung up on me.

I am a conscientious parent who occasionally needs some support. Next time I need support, I will NOT be calling your hotline.

More feedback...

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2012

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