Charity Navigator

Rating: 3.33 stars   21 reviews

Issues: Human Services, Philanthropy

Location: 139 Harristown Road Suite 201 Glen Rock NJ 07452 USA

Mission: Founded in 2001, Charity Navigator has become the nation’s largest and most-utilized evaluator of charities. In our quest to help donors, our team of professional analysts has examined tens of thousands of non-profit financial documents. As a result, we know as much about the true fiscal operations of charities as anyone. We’ve used this knowledge to develop an unbiased, objective, numbers-based rating system to assess the financial health of 5,500 of America’s best-known charities.
Results: Information about our effectiveness and results can be found on our website: http://www.charitynavigator.org/index.cfm?bay=content.view&cpid=1113.
Geographic areas served: national
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Community Reviews

Rating: 2 stars  

I have utilized the Charity Navigator for 3 years now. I have in the past been very pleased with the capabilities of this site to help me make crucial donating decisions. However this year I am not able to get the comparison or the move function to work. This makes the site totally worthless for my purposes. I am disappointed especially after having told numerous friends about my delight with CN. I hope this issue is resolved soon.

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2010

Was this review helpful? 

Dear Linda Bacci, First, we want to thank you for your interest in our work, for using our site and for sharing it with your friends. More importantly, we commend your commitment to responsible and informed giving! Second, we apologize that you were unable to compare charities to one another. There are several ways to compare charities on our site which is explained here: http://www.charitynavigator.org/index.cfm?bay=content.view&cpid=484#6. We also demonstrated this function in a recent webinar. You can view that here: http://www.charitynavigator.org/index.cfm?bay=content.view&cpid=1372 (go to 7 minutes and 30 seconds and also 12 minutes into the discussion to see the parts about comparing charities.) Third, we’d be happy to answer your questions about how to ‘move’ a charity if you could contact us to clarify what you are experiencing. You can reach us here: http://www.charitynavigator.org/index.cfm?bay=content.view&cpid=459. Finally, please know that at Charity Navigator we are committed to continuous improvement (it is one of our core values: http://www.kenscommentary.org/2008/08/core-values-are-not-just-sign-on-wall.html). So, we value feedback such as yours as it helps us improve our service and make our site more user-friendly. Best wishes in all your charitable endeavors. Charity Navigator

Review from CharityNavigator
Rating: 2 stars  

Your reviews are no longer accurate. There is an electronic blockade of accepting reviews from charity donors and current reviews cannot be given. With many more charities depending on corporate funding to stay afloat, their priorities are shifting. Donors who know the truth are pulling back and supporting groups with more integrity. They want to warn and direct potential donors about the truth of some of the charities, but the reviews are not being posted. I know a number of people who have gotten frustrated and quit trying after 30 minutes, several attempts, failing to reach you, etc.

How would you describe the help you got from this organization?

A little

How likely are you to recommend this organization to a friend?

Unlikely

How do you feel you were treated by this organization?

Somewhat badly

When was your last experience with this nonprofit?

2011

Was this review helpful? 

Dear Paul Sundmark, Thank you so much for taking the time to share your concerns with the functionality of the GreatNonprofits’ write a review tool on our site. We are very sorry that you didn’t have a completely user-friendly experience when attempting to write a review. Please understand that another organization, GreatNonprofits, runs the review tool which appears on many different websites, one of them being Charity Navigator. And, you should know that the review data does not have any impact on our star ratings. We simply provide the reviews for interested donors who want to read about other people’s experiences with different charities. We have recently become aware that a few individuals, such as you, have had problems publishing their reviews. You should know that there is nothing sinister going on here- no one is trying to block anyone’s feedback! In fact, the opposite is true. We do everything we can to encourage all different types of stakeholders to contribute their feedback. Since becoming aware of the log in problems, we have consulted with GreatNonprofits’ technology folks. I’m pleased to tell you that we’ve found a resolution to the problem. Both teams are working diligently and we expect to have a fix in place within a few days. Again, we do apologize for the inconvenience and I hope you will continue to use Charity Navigator’s free site to make informed giving choices. Sincerely, Charity Navigator Staff

Review from CharityNavigator