CEREBRAL PALSY OF MASSACHUSETTS INC
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October 7, 2011
Rachel expressed my experiences exactly. My complaints to governors office and MassHealth went nowhere. Need to break their monopoly so we who need pca's can get our valuable helpers paid correctly and on time.
The Great!
I've personally experienced the results of this organization in...
see above
Ways to make it better...
If I had to make changes to this organization, I would...
fire them and start over
1 person found this review helpful
December 18, 2009
1 person found this review helpful
Fiscal intermediary program for processing payroll of Personal Care Attendants is disorganized, rude, inefficient and unfair to workers and disabled consumers. Many employees are rude and unhelpful when contacted to resolve issue. Supervisors "not available" when consumers attempt to escalate issues. Epidemic of PCAs not being paid on time, employment paperwork being processed improperly or not at all. This is the only agency many of their clients can use because of contracts with MassHealth. Consumer-clients very unhappy and some are calling for a state investigation. Consumers depend upong PCAs for most basic activities of daily living - bathing, eating, toileting to stay out of nursing home. Poor customer service is discriminatory to consumers and not fair to hard working PCA employees.
The Great!
I've personally experienced the results of this organization in...
losing good PCAs because their paychecks don't come on time.
More feedback...
When was your last experience with this nonprofit?
2009
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