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November 2, 2014

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November 2, 2014

I was a prospective client required to go on a wait list. That was fine because I thought the wait would be worth it. I followed their request to check in monthly, which I did only to receive nasty responses on why I was checking in verses waiting for a call a that a therapist was available. Well, I did receive a call nearly two months later, which was fine. I was extended an opportunity for our family (in post placement) to participate in a special program. I agreed after researching the program and discussing with others outside CASE on the benefits of participating. Well, ONE HOUR before our first the first therapy session for my young daughters I get a call saying we do not qualify for the program because of the status of our adoption. No alternative was provided, nor did they care. I was quizzed on why was not seeking treatment from my adoption agency for my girls (because they do not offer such services!) In my utter shock and dismay, their unprofessional director of administration and training got on the phone and proceeded to berate me, talk down to me, and insult me laced with insincere apologies. When I asked what services were available she suggested I coukd receive their newsletter!! Shocked to tears, I asked to speak with the person that called me. Then the director lied, saying she was in with clients, which was impossible since the time was set for my daughters' appointment time. At this point she also instructed me to call or write their CEO, them hung up!! beyond shocked by her remarkable disregard and unprofessionalism and the fact that she refused to offer any alternative treatment services FOR THEIR VETTING ERROR, I broke down in tears that turned into being grateful for the transparency of CASE because why would I want therapy services from CASE for my adopted children who already have experienced abuse!!! Shame on CASE.

Ways to make it better...

If I had to make changes to this organization, I would...

Fire the Director of Administration and Training. Recognize errors and come prepared with alternatives so to live up to the mission. Fully train employees before exposing them to clients! Would I refer a family or individual -- NO Will I tell my full experience to all who will listen, including current and prospective donors -- YES

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When was your last experience with this nonprofit?

2014

December 6, 2012
1 person found this review helpful

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December 6, 2012
1 person found this review helpful

The woman who owns this center, Kathleen Dugan, has abused all her adopted children. She abuses her friendships with social workers and government workers to put situations in her favor. She is a horrible woman who takes advantage of every person she can.

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Will you volunteer or donate to this organization?

No

How much of an impact do you think this organization has?

None

When was your last experience with this nonprofit?

2008

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