CATHOLIC CHARITIES OF BUFFALO
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September 12, 2012
I have asked for assistance a few years ago and was turned away. I have called several times and my calls were not returned. I was told to come in person, which I did and talk to the director. The director who I did not meet till this day, told me to leave the facility or he will contact the police, He stated that he would not help me and I must leave. I came in person because I did an intake and no one called me back for over 3 months and I left repeated messages with my phone number. I was told by the secretary to come in person and talk to him. To this day I still do not know why they will not service me. I was given the excuse that they will not service me because I kept calling and came into the office as told to do one time. My question is why was I rejected and my calls avoided for 3 months in a crisis situation when i needed counseling for a crisis situation and they continued to avoid my calls for help? When I physically went to the office the director did not want to talk to me privately and told me to leave in the reception desk. This is rude, unprofessional and a breech of confidentiality. I never did get an answer to this day why they would not help me. The only thing I was told is because I came to the office one time without an appointment because the secretary told me to come in and talk to the director. It was a crisis situation DV and I could not get help or counseling.
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