What an exceptional facility! The place is so well kept... not even any of the funky animal smells you usually encounter where wild animals are kept. Tour guides were very informative, providing history of each animal on the tour. Great way to spend a few hours, and help support these beautiful animals. Lion, tigers, ligers, bears and more! Don't miss out... and the tour price is so reasonable (only $10/person). TWO THUMBS UP!
This is a horrible organization! We visited over the winter and learned about an opportunity to feed the cats and have a private tour. We decided despite the cost, we were going to save up and purchase the tour as a gift for our daughter who was turning 18. Before I bought the tour online I emailed the facility and asked two questions: Is the tour still available and can I go and just take pictures. Their response was YES and told me how to book it.
We just recently were able to schedule a date for our tour. When my daughter mentioned something about me going and taking pictures they quickly said that I couldn't and I had to pay. We talked the founder who was rude but was willing to honor the deal if I could produce the email. I went home, produced the email and they said again, no. This time it was because I misunderstood what they meant, they were only answering one of the questions not both. It became all to clear to me that they were not going to keep their word. I was concerned too that they would cheat my daughter out of some of the things they published online so I cut and pasted the advertisement and said that this is what my expectations are for her tour. The responded back by telling me that they were not going to make me happy and were canceling her tour with a full refund.
But wait there's more. My daughter called because she really wanted to do this tour and plead her case. The first time she called and got the founder, he yelled at her and said he had nothing more to say. Then she called again and he hung up on her again. Then she called a third time (yes shes persistent) and he answered and put her on speaker phone and said "Im going to block this a$$hole". I later got one more email from him and I had to tell him to stop contacting me.
This is how they treat people. I really hope that they treat the animals better than they treat people.
DO NOT go to this place. From the top the attitude is bad so I cant imagine that the volunteers that work there are any kinder.
My husband and I recently visited Serenity Springs and I cannot applaud them enough for the love and care they are giving these gorgeous animals. Visiting here is unlike going to the zoo; it is not about food or gift shops, it is about education. Thank you again for the care you provide these creatures. I look forward to more visits and maybe even some volunteer time.
I have taken my boys to Serenity Springs twice now and they absolutely love it. Even my teenager. It is such a wonderful experience. Hope we get back there again sometime in the near future.
Went there to pet a tiger cub. It was the most awesome experience of my life. Everyone there was wonderful and I don't even want to think what would happen to these animals without them.
Visted this place late last year and it was fantastic. It was the closest I've ever gotten to these exotic animals (several feet away). Being able to watch them at such a close distance was breath taking and you could sense the big cats raw power even when they were just taking a nap. I was also able to take photos to remember the trip and will be back for their photography tour - definitely a unique experience!