Austen Riggs Center Inc

Rating: 1.83 stars   6 reviews

Issues: Mental Health

Location: PO Box 962 Stockbridge MA 01262 USA

Mission: Mental Health Treatment Programs, General/Other Patient Care - 90% 24,812 Patient Program Days Research & Training - 10% (0 Patient Days)
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EIN 04-2103543
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Community Reviews

Rating: 2 stars  

1 person found this review helpful

Riggs was helpful to me in that my shrink helped me find a good cocktail of meds that have helped me stay stable and together without relapse. I have schizophrenia and clinical depression and have overcome severe insomnia. Otherwise, help with overcoming my social issues was null. I also was not educated about my illnesses but the nursing staff made me feel very loved and special. They did the lions share of the work. It was a mixed bag and I would not go there again If I did fall sick again.

If I had to make changes to this organization, I would...

Work on good nutrition. Be more progressive

How would you describe the help you got from this organization?

A lot

How likely are you to recommend this organization to a friend?

Unsure

How do you feel you were treated by this organization?

Quite well

When was your last experience with this nonprofit?

2007

 
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Rating: 5 stars  

1 person found this review helpful

This place saved my life. The respect, compassion, and care I was consistently shown made it possible for me to turn my downward spiral around and live again. I would most certainly have committed suicide had I not been a patient at Riggs.

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2012

 
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Rating: 1 stars  

5 people found this review helpful

My daughter spent approx. 3months at Riggs. I would concur with the previous reviewer. There is a lack of commitment by the staff. The therapy is very limited and narrow in scope. I got the feeling they consider their clients more as customers than patients. When I got my daughter back, she was drugged to the point of being more like a zombie than an engaged person. Difficult to imagine how much effective therapy can take place under those conditions. Stay away

I've personally experienced the results of this organization in...

riggs

If I had to make changes to this organization, I would...

re-evalute the methodology

 
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Rating: 1 stars  

3 people found this review helpful

Austen Riggs is a complete fraud. Perhaps at one time they ran a good operation, but that is no longer the case. Over $250,000 was spent on my adult child and we were then told that they couldn't help her after initially being told they were "specialists in treatment resistance" and "they don't give up on anyone". This is total PR nonsense. The staff runs for the exits at 5PM and they hardly, if ever, return phone calls. The administration is a disaster and unresponsive and uncommunicative unless they want more money.

I've personally experienced the results of this organization in...

Austen Riggs is a complete fraud. Perhaps at one time they ran a good operation, but that is no longer the case. Over $250,000 was spent on my adult child and we were then told that they couldn't help her after initially being told they were "specialists in treatment resistance" and "they don't give up on anyone". This is total PR nonsense. The staff runs for the exits at 5PM and they hardly, if ever, return phone calls. The administration is a disaster and unresponsive and uncommunicative unless they want

If I had to make changes to this organization, I would...

CHANGE THE ENTIRE STAFF AND START OVER. Austen Riggs claims to care about the patients, however, instead they give up on them. After 7 months they will tell you that they can't help you, go somewhere else.

 
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