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December 20, 2012


December 20, 2012

To sjenks06 - I am so sorry that you found your experience with us unacceptable. It is unfortunate that we weren’t informed about the diarrhea the cat experienced at the off-site location. It is our policy when informed by the stores, that the animal comes back to us and gets looked at by our veterinarian. We stand behind our animals even though their health cannot always be predicted.
I researched your case after reading your complaint. It sounds like my team had difficulty with the level of anger you were exhibiting. They did everything they could to find a resolution; offering you an appointment at our low cost public clinic, for the cat to be seen by our shelter vet at no cost, assistance in filing a medical insurance claim, and to return the cat so we could care for it. We offered you another cat because many times people request that option rather than taking the cat back after treatment. None of these options worked for you, so we refunded the adoption fee.
I wish that we could predict the health of all our animals. These animals are exposed to so much stress by being moved and shown in public places. The cat was with us for quite some time, was one of our foster kittens, and the only issue it ever had was a cold for a short period of time.
I hope, with all sincerity, that you find a cat that brings you happiness.
Patti DuBois, Director of Shelter Operations

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