Animal Rescue New Orleans Inc

Rating: 4.4 stars   20 reviews

Issues: Animals

Location: 271 Plauche Street New Orleans LA 70123 USA

Mission: Established as animal first responders at Katrina, our mission is to provide no-kill shelter and medical treatment to the homeless cats and dogs of the street and the storms. We intake the too young, too old, injured and/or sick that could not survive otherwise. We promote spay/neuter of all companion animals and promote no-kill options within our region.
Results: Over 7400 healthy companion cats and dogs placed in loving, pre-screened homes. We successfully fundraise to keep our no-kill shelter running and financially healthy.
Programs: • Pet Retention Program to help low income persons retain and maintain their pets • Feral Dog Rehab Program • Foster Program • Hospice Foster Program providing senior pets and/or pets with manageable and treatable diseases a loving home without the worry of veterinary costs that are paid for by our org.; • Volunteer Program • Trapping Program for feral cats to TNR (trap, neuter, return), at no cost to public
2012 Top-Rated Nonprofit
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Community Reviews

Rating: 2 stars  

When trying to find a lost cat .. I stopped in with hopes of looking for him and was told to leave flyer, but I couldn't go in to look at cats. The person I spoke with was less than friendly. Another person I know also had a bad experience with a less than friendly comment that was made to them when they were also searching for a lost pet. And even another when they were trying to find a place for a lost dog they had found.

If I had to make changes to this organization, I would...

The employees/volunteers need training with better communication skills so they are able to say no without being nasty.

Will you volunteer or donate to this organization?

Unsure

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2013

 
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table25 (Nonprofit Staff) wrote:

Mary, we are so sorry you had a bad experience with one of our volunteers. All I can think of is you possibly came during animal care, which is daunting when we are low on volunteers. That's part of the reason our public hours are from 3pm to 7pm. I am sure you weren't the first person who came that day... sometimes there is a line outside of ARNO when we open up at 9am... it is depressing to not be able to help every single person or pet. And I know it can get the volunteers bummed and not in the best of moods. If cat care going on, there is not much room while the volunteers clean the kennels, remove and change litter boxes, put fresh hammocks in, etc. So possibly that is why you were not let in to see the cats. But we all know when there is a new occupant, and we always put found pets on our facebook pages as well. Again, sorry for you not being greeted and treated properly. Charlotte/ARNO

table25 (Nonprofit Staff) wrote:

Mary, we are so sorry you had a bad experience with one of our volunteers. All I can think of is you possibly came during animal care, which is daunting when we are low on volunteers. That's part of the reason our public hours are from 3pm to 7pm. I am sure you weren't the first person who came that day... sometimes there is a line outside of ARNO when we open up at 9am... it is depressing to not be able to help every single person or pet. And I know it can get the volunteers bummed and not in the best of moods. If cat care going on, there is not much room while the volunteers clean the kennels, remove and change litter boxes, put fresh hammocks in, etc. So possibly that is why you were not let in to see the cats. But we all know when there is a new occupant, and we always put found pets on our facebook pages as well. Again, sorry for you not being greeted and treated properly. Charlotte/ARNO

Rating: 5 stars  

I live in San Diego and read every day about ARNO and the wonderful group of volunteers. Sometimes I don't know how they get through the day with what they encounter. I have fierce respect for everyone involved. I share each story I receive on FB and when I'm not so broke I'll be able to donate. Thanks for everything you do to help these poor creatures.

If I had to make changes to this organization, I would...

Nothing. If it ain't broke don't fix it!

Will you volunteer or donate to this organization?

Definitely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2013

 
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Rating: 2 stars  

Contacted ARNO and spoke with a lady through email about six months ago (last message received on July 18) when my husband and I took in an olde english bulldog puppy rescued from a puppy farm by a friend. Although she is adorable, we weren't really planning on having a dog at the time, and didn't really have the financial ability to care for the dog's health problems. I was just starting a small company after being out of work for months. I contacted ARNO about possible adoption or even if they could just lend a helping hand in directing us to discounted services (the bulldog was not fixed, needed flee/heartworm, shots, and had a rash covering her belly and hind legs). I was asked to send pictures which I did, and to this day have yet to hear back from the service or receive any help. I would have been more than willing to give money to this organization in the future for any services rendered and continued donations as well. The situation as a whole is just frustrating. We still have that bulldog and have grown to absolutely adore her, and she has come a long way with my husband and I from the skittish, abused dog that walked through our doors. I would still love to hear from the organization in some way just to know that they actually care.

Will you volunteer or donate to this organization?

Unsure

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

 
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table25 (Nonprofit Staff) wrote:

We are so sorry you had this experience with us. I am not sure why this happened...the only thing I can think of is the email with your photos went to spam and we missed it. Possibly that is why you were not responded to again... we would have sent your puppy's photos to New Orleans Bulldog Rescue...they specialize in English Bulldogs. We do apologize...we try very hard to respond fully to every email we get. And we get over 800 emails a day and 50 phone calls on our rescue line. Our sincere apologies.