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February 9, 2011

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Review from Guidestar
February 9, 2011

I am a vouunteer for 211 Tampabay Cares. All volunteers go through a period of training so that we may better relate to the clients. The trainings are very organized and well presented. Each volunteer is given an opportunity for further instruction if necessary. All of the staff are genuine and make every vounteer feel very special. The staff hold special events and recognitions for the volunteers. It is the best volunteer situation I have taken part in.
I was a volunteer who personally took phone calls from clients and searched the database to give them information to help with their specific need. I can tell you without reservation that each day I finished my shift, and as I drove home, I was smiling and telling myself I had done something that made a difference. Every single person that calls is looking for an answer -- sometimes desperately looking. They are so very grateful for the information and for the kind voice on the phone. They look to 211 as their lifeline.
I tell everyone who will listen that 211 is the most important community service available for Pinellas county - and all the counties that provide 211 service. The database of information provides assistance, the suicide line saves lives, the new generation of homeless and failing citizens are given hope. Sometimes all the caller needs is someone to talk to. AND 211 listens.
I now assist on the Administration side as 211 Tampabay cares connects the various assitance organizations through a mutual data base. The clients now may call several agencies and find that they are already in the system and the person on the phone is ready to help and looking at their information.
211 is the best service out there for anyone who needs any type of assistance.

The Great!

I've personally experienced the results of this organization in...

as stated in my review

Ways to make it better...

If I had to make changes to this organization, I would...

Help them get more funding so the word can spread to every household.

February 8, 2011

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Review from Guidestar
February 8, 2011

Assisting in the 211 Call Center is a source of personal value to me. You might also think one is helping the community in providing information on services such as shelters, treatment centers, tax preparation locations and food shelves. The personal value is not the reward that one might expect. It is the feeling that you have provided something to the 211 caller that they need. Working with the 211 staff is also high on the list of rewards. 211 Tampa Bay is a well organized group that continues to get better and stronger.

The Great!

I've personally experienced the results of this organization in...

A feeling that you are assisting someone with a critical service

Ways to make it better...

If I had to make changes to this organization, I would...

Appeal to more volunteers as it honestly is very rewarding

February 8, 2011

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Review from Guidestar
February 8, 2011

I am currently a volunteer at 2-1-1 tampabay cares and I couldn't be more proud to be apart of such a sincere and helpful organization. The people here have no problem making me feel welcome and appreciated. Everytime I show up, I am greeted with warmth and a willingness to help me feel comfortable. Apart from my experience, I have had the opportunity to see how caring and helpful 2-1-1 is towards callers as well. They always treat each caller with respect and try their best to give out the most appropriate referrals in reguards to the caller's needs. This organization, and the people in it, are truly a blessing.

The Great!

I've personally experienced the results of this organization in...

Listed above

Ways to make it better...

If I had to make changes to this organization, I would...

No changes need to be made, in my opinion.

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