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Nonprofit Overview

Causes: Disaster Aid, Disaster Preparedness & Relief Services, Hot Lines & Crisis Intervention, Human Services, Mental Health, Philanthropy

Mission: "Creating Connections Between People and Resources"

Geographic areas served: Pinellas and Hernando counties

Programs: -

Community Stories

3 Stories from Volunteers, Donors & Supporters

Volunteer

Rating: 5

I am a vouunteer for 211 Tampabay Cares. All volunteers go through a period of training so that we may better relate to the clients. The trainings are very organized and well presented. Each volunteer is given an opportunity for further instruction if necessary. All of the staff are genuine and make every vounteer feel very special. The staff hold special events and recognitions for the volunteers. It is the best volunteer situation I have taken part in.
I was a volunteer who personally took phone calls from clients and searched the database to give them information to help with their specific need. I can tell you without reservation that each day I finished my shift, and as I drove home, I was smiling and telling myself I had done something that made a difference. Every single person that calls is looking for an answer -- sometimes desperately looking. They are so very grateful for the information and for the kind voice on the phone. They look to 211 as their lifeline.
I tell everyone who will listen that 211 is the most important community service available for Pinellas county - and all the counties that provide 211 service. The database of information provides assistance, the suicide line saves lives, the new generation of homeless and failing citizens are given hope. Sometimes all the caller needs is someone to talk to. AND 211 listens.
I now assist on the Administration side as 211 Tampabay cares connects the various assitance organizations through a mutual data base. The clients now may call several agencies and find that they are already in the system and the person on the phone is ready to help and looking at their information.
211 is the best service out there for anyone who needs any type of assistance.

Review from Guidestar

Volunteer

Rating: 5

Assisting in the 211 Call Center is a source of personal value to me. You might also think one is helping the community in providing information on services such as shelters, treatment centers, tax preparation locations and food shelves. The personal value is not the reward that one might expect. It is the feeling that you have provided something to the 211 caller that they need. Working with the 211 staff is also high on the list of rewards. 211 Tampa Bay is a well organized group that continues to get better and stronger.

Review from Guidestar

Volunteer

Rating: 5

I am currently a volunteer at 2-1-1 tampabay cares and I couldn't be more proud to be apart of such a sincere and helpful organization. The people here have no problem making me feel welcome and appreciated. Everytime I show up, I am greeted with warmth and a willingness to help me feel comfortable. Apart from my experience, I have had the opportunity to see how caring and helpful 2-1-1 is towards callers as well. They always treat each caller with respect and try their best to give out the most appropriate referrals in reguards to the caller's needs. This organization, and the people in it, are truly a blessing.

Review from Guidestar