YESHIVA KOL YAAKOV

Rating: 2.55 stars   11 reviews 2,909

Issues:

Location: 1768 E 7TH St Brooklyn NY 11223 USA

Mission:
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EIN 23-7149276
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Rating: 1 stars  

I believe this organization to be a scam. We were moving out of state and had to vacate the town house rental where we lived after Hurricane Sandy damaged our home in NJ. They were scheduled to pick up 2 bedrooms of furniture , designer (Hendrodon & Drexyl Heritage) living room furniture, house hold and kitchen dishes,pots & pans all in Excellent condition. The pick up was for 12/26/13 and special permission had to be obtained from complex management prior to pickup. One man came with a small box truck. He gave my husband a form to list all items with their estimated value. Upon completing and signing the form it had to be submitted to the address printed on the form located in Brooklyn,NY before a receipt would be issued to obtain a FORM 8283 Tax Exemption. The form was mailed to the stated address (PO BOX) and RETURNED because it couldn't be delivered. All the living room furniture , kitchen and house hold items were taken but most of the bedroom furniture was left . My husband was busy packing and didn't realize this until he had left. We had to pay a service to remove everything the next day when we had to vacate the premises. Lorraine R

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Rating: 1 stars  

This organization never doing as in advertisement. Never come on time, never come at all without call about cancellation of pick up time. No respect, no apologize to donor. Don't call to this fake non profit
organization.

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Rating: 2 stars  

This company is a scam, at least the NJ wing of it, in my opinion. They picked up our furnitures and over the phone told me that my donations will be tax-deductable. I never received any receipts for tax-deduction and when asked the manager told me that this is just a furniture disposal company. THERE WAS NO EVIDENCE THT THEY WILL BE DONATING ANY OF THE FURNITURES. This is unlike what they advertise in their website. I will never reccommend this ...please donate to salvation army (make advance planning though) or even junkluggers.com (which is expensive but at least they do what they promise an very proofessional) . I regret that I cancelled junkluggers and chose Yeshiva kol yaakov.

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Rating: 1 stars  

This charity left me in a terrible situation. After I took the time to email them detailed photos and descriptions, they told me they would take all items. They failed to show up at the appointed time without any notification. The next day, at the last minute, I once again left my young children with a babysitter only to be told they would take two items only. Since I have to be out of my home, I had no choice but to pay someone to quickly remove the items. Had they just told me last week, I would have arranged for friends to help me before trash pickup. Don't work with this organization.

How would you describe the help you got from this organization?

None

How likely are you to recommend this organization to a friend?

No

How do you feel you were treated by this organization?

Badly

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

1 person found this review helpful

Thank you, Yeshivah Kol Yaakov for offing this opportunity to make a donation of furniture and other sundry household material. I called you on one day and you made the pickup on the following day. And you made possible a tax deduction. Your pickup boys did a fine job (we had everything in a "Public Storage" facility. You took better than half the material (which included a rather heavy kitchen table) and the rest we were able to bring to the Salvation Army. This was done on 7/29/14 and had we waited for a SA pickup, we would have been waiting until well into September. I would recommend you highly to anyone needing a free and tax deductible pickup.

If I had to make changes to this organization, I would...

The communication might need some improvement. I realize that you must be quite busy by it seems (weather from the truck or from your main office; I can't be sure from where) that you say what you have to say and then quickly hang up. If it is from the truck, than the second boy on the truck can handle the cell phone. Other than that, thank you for being available.

Was your donation impactful?

Definitely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

2 people found this review helpful

Probably the most competent furniture donation pick up service i've used in the 25 or so years we've been living in Brooklyn. The movers were prompt and helpful. There were a few other items (I thought they weren't acceptable items) but I was relieved when they took them off my hands too. Only downside, they were a little late but it's understandable (i'd knock of a star but everything else was so great).

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Rating: 5 stars  

2 people found this review helpful

Incredible service.
I donated my mothers old bedroom set and dining room set. I could not use this furniture because my apartment is too small and I did not want to pay for moving & storage.
Found them on-line, called them and made an appointment. They offered same day service and removed my furniture fast and promptly.
Would I recommend them to my friends? YES, YES, and once more YES. No question about it.

If I had to make changes to this organization, I would...

None

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Definitely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 5 stars  

1 person found this review helpful

I donated my old bedroom set. Movers came 15 min late but picked up my furniture. They even helped me to move my new mattress in from the garage. They refused to accept my old sofa-bed, but that was 20 years old and had few stanes. I got reciept for donation same day from the driver. I was little concern after reading other reviews but my experience was overall positive. I guess they hired more corteous workers.

Was your donation impactful?

Likely

How likely is it that you would recommend that a friend donate to this group?

Likely

How likely are you to donate to this group again?

Definitely

When was your last experience with this nonprofit?

2014

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Rating: 1 stars  

We were moving country and had a good amount of very very gently used (ie: 10 months old) furniture that we'd not been able to sell and wanted to donate to a charity both to help those in need and for a tax deduction at the end of the year. None of the local charity shop locations in Jersey City did pickups and we didn't have a vehicle. After some searching for local agencies that accepted furniture, I called Yeshiva Kol Yaakov the week before we anticipated needing pick up and was told to arrange things 2-3 days ahead of time for best appointments. No problem. I called on a Monday and arranged a pickup for Wednesday at 6pm. The man I spoke with was short and blunt on the phone, but seemed straightforward enough.

On the day, the hour came and went. I called. No answer. I called again. Answering machine. I left a message. No call back. I called AGAIN. It was now nearing 7pm. I FINALLY got a call back where the man shouted at me that they were backed up and had lots of furniture at the warehouse to unload and something about 42nd Street and generally just a lot of shouting that I couldn't fully understand. But his tone was rude and confrontational toward me. Then he hung up on me when I wanted to know when they were coming. A few more calls back - I was persistent and called every 5 minutes - and he FINALLY acknowledged that they weren't coming on the Wednesday. "Maybe tomorrow" he said. I tried to explain that this was a problem as we had cleaners coming in the morning in anticipation of our move on the Saturday. He hung up on me for the 2nd time.

Following those crazy interactions I NEVER HEARD AGAIN from Yeshiva Kol Yaakov. In the end, out of desperation, we listed our items for free on a couple websites on the Wednesday evening and found homes for all the furniture. Though we were looking forward to a tax deduction for our furniture donation, we were glad that items went to some people that needed them even if it was at a rather large loss to us. Mostly I was absolutely SHOCKED by the unprofessional and appalling behaviour of Yeshiva Kol Yaakov. For a pseudo-religious organisation, they surely don't act in the way I would expect. We were so glad that we found other ways to move our furniture on since this group never called us back and never attempted to make a pickup of our items.

The worst. I know they claim to be a real registered non-profit, but I do question how that has happened. Horrible group, in my opinion.

If I had to make changes to this organization, I would...

- Keep appointments - Answer the phone - Return calls when messages are left - Behave like a professional group - Not treat prospective donors like they've done something wrong - KEEP THEIR WORD

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

No

When was your last experience with this nonprofit?

2013

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Review from Guidestar
Rating: 1 stars  

1 person found this review helpful

This company is a scam...do not donate with them. We donated multiple almost new pieces of furniture to them. We had to pay them to come pick it up which I understand because of travel, gas, labor, etc. However, when they showed up we gave them specifics on what to take and what on to take. Well, they took something that still had our personal belongings in it. When we realized it we immediately contacted them. Their number on the receipt and website goes straight to voicemail saying they will call back in 5-10 minutes. After multiple calls and messages with no response I had to threaten to report them to the better business bureau which got an immediate call back. This had been over a week later. The guy I talked to would not disclose his name or address of the company nor tell me where my furniture/personal belongings went. He kept screaming they are gone and telling me he doesn't have to explain anything to me and then proceeded to threaten me saying he has ex military associates that work for him that will take care of me. I'm a young pregnant woman who did not get aggressive or raise my voice once with this man and he felt the need to place threats. And the fact they have my address is very scary. This company is terrible and is definitely scamming people out of their belongings and selling them for a profit. I have reported them to the better business bureau, hopefully they close them down.

If I had to make changes to this organization, I would...

I would recommend hiring a new staff that does not place threats against customers.

Would you volunteer for this group again?

No

Did the organization use your time wisely?

Badly

Would you recommend this group to a friend?

No

When was your last experience with this nonprofit?

2013

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